Poor customer service

Bray and Scarff is a scuzzy company! They do not stand behind their products. They are selling products based on fraudulent information. I have a KitchenAid convection oven/microwave combination that is just 2 1/2 years old. In the last 6 months the oven has gone out twice and the microwave has gone out once. I cannot use the self cleaning feature without the oven thermostat giving out completely. Each time the oven goes out, it takes a month to get parts and have the repair done. The last time two service people were out and they smelled so bad we had to air out the house after they left. I bought over $8, 000. of appliances from Bray and Scarff when I remodeled my kitchen. I will never work with this company again. They are dishonest and incompetent. Being a designer I have lots of opportunities to discourage people from dealing with this business.