Diamond Ring

Dear Customer,

Thank you very much for your feedback. We would like to apologize if our solution did not meet your expectations. After thoroughly investigating your account we found that the shipping for the item in question was within its timeframe, this is based on the shipping method you selected.

Moreover, we have found that you touched bases with our returns supervisor in regards to the diamond ring 5 months after its receipt. Due to the length of time that has passed since the receipt of delivery (5 months) we offered you to repair the ring. Unfortunately, since this is outside our normal 30-day return policy, we had to assume that this may have happened due to normal wear and tear. The $70 fee we quoted to you covered the replacement of the diamond and labor to repair the ring. Additionally, we informed you that we would arrange the item to be picked up and returned to you at our expense so that you wouldn’t incur those additional costs. We also suggested that you inquire with jewelers in your area to see if maybe they offered a less expensive repair as it seemed that you weren’t too comfortable with the repairing fee we offered.

According to our records, our offer to repair the ring was declined by you and we apologize that we were not able to meet your expectations. The repair of the ring was revised several times by the management and it was the lowest price that it could possibly cost to replace a missing diamond. If you have any questions regarding this post you may contact us at [email protected] and we would be pleased to assist you.