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Barclaycard Merchant Services

United Kingdom

Consumer reviews about Barclaycard Merchant Services

Dec 13, 2011

International Call Centres

So yesterday I spoke with Sarah at Barclaycard Merchant services. They have finally managed to deal with my enquiry 3 weeks down the line and have informed me now that they will no longer hold my PDQ payments for 33 days and it has been reduced to 10 days, since my first years company accounts have been filed and there has been no activity of concern with my PDQ payments. Today I get a call from Esha in the philippenes that my deferred payment is 21 days. Once again, Barclays merchant services has no clue as to what is going on. I told Esha what Sarah had told me and it was the first time she'd heard such a thing. So I gave Esha Sarahs number so they can speak with each other to finalise the situation. (I am not an unofficial manager at Barclays merchant services!) I asked Esha why my payment would be 21 days since I have a perfect record, as far as I can see, Barclays just wants to hold my money so they can make money on it. Not giving a damn about my small business. Makes me sick! I will keep updating this complaint as this situation progresses. Please dont hold your breath.

its a farce
Jan 4, 2012

International Call Centres

The same thing has happened to us, no depoit no deferred payment, now holding 40k whilst they apparently make a decision on what deposit they need, around 70k they guess or 14 day deferred payment. We are not a massive business and this has brought us to a stand still. Wondered how your complaint has been going?

Jan 5, 2012

International Call Centres

Sorry to hear about your troubles! I finally got a result from Barclays and a £100 refund for my time and phone calls. Even after 1 year of trouble free trading with no queries regarding PDQ, I was only able to get the PDQ time reduced from 33 to 13 days. Apparently I have to wait another year for it to be reduced to the normal 3! The best thing I can suggest is to arrange finances accordingly around these deferred payment dates. I understand they do this to protect from fraud, but surely it does not take them 33 days to realise it is fradulent! Collectively these deferred payments must amount to millions for Barclays and probably all other banks and they must make a killing through investment of this money whilst new small businesses suffer! I wouldn't hold your breath for the banks to change their ways!

Feb 4, 2012

International Call Centres

why do i get charged 2 half percent on top when a take a business debit card.with barclaycard pdq. i have a business debit card and have never been asked to pay extra

Dec 14, 2016

Deactivated terminal

18th October our PDQ terminal stopped working. I was away from the office so Receptionist tried ringing them. Simply told they wouldn't speak to her as not account holder - OK. She managed to contact me and I rang to be told 'you didn't respond to our letters or phone calls so it was deactivated'. WHY? Because THEY wanted to upgrade the terminal. Asked when letters were sent and phone calls made 'oh we don't that information, it is done by a third party'. Two days later (20th Oct) a letter dated 17th Oct arrived stating that terminal needed to be upgraded and please respond by 17th NOVEMBER or the terminal would be disabled.....

B.M.S. unable to deal with the complaint in four days so I was then told 'it is now stage 2'. Had to push to get an explanation of what that meant - all it means is that another team deals with it in a longer period of time!

Now had a phone call to say that ours was just one of 'a number of customers' who got letters they should not have received and deactivation took place when it should not have!! Offered £250 compensation. Pointed out old terminal had not been collected when they said it would and that increased to £300.

Yesterday courier arrived to collect it and was rude to Receptionist because courier had not been given a label for the box "how do you expect me to take that it no address on it then?" Here we go again - another complaint going to B.M.S. and I will be terminating our Contract with them as I will not put up with such appalling behaviour towards my staff.

Found a much cheaper deal so B.M.S. have lost a customer and I would never consider using them again.

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