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Autos Direct Online

United States, Ohio

Consumer reviews about Autos Direct Online

bulldog83
Jan 21, 2012

Misrepresentation re Car Purchase

I purchased a 02 odyssey van, saw on ebay in October, they said it had been thoroughly checked out and was in great condition only 58m miles. I asked Juan to make sure and check out the teansmission which he said he did. When it arrived the transmission was bad and did not last 2 weeks. AUTOS DIRECT ONLINE WOULD GIVE NO HELP AT ALL. I WAS HAD. STAY AWAY FROM THESE PEOPLE.

Autos Direct Online
Jan 22, 2012

misrepresentation

We are very disappointed to hear about your issue with your Odyssey van. Please contact our General Manager, Sean Nightingale immediately, so that we can amend this situation for you. We will either offer you a full refund for your purchase price, or investigate a compensation plan for your financial inconvenience. Sean can be reached at 216-393-4604 or [email protected]

Autos Direct Online
Jan 22, 2012

Poor service, dishonesty

Dear Reviewer,
Can you please confirm that you have received your 500.00 deposit back? We are certainly not in the business of holding onto the publics' 500.00 deposit in exchange for an unhappy consumer. Please respond back to [email protected] to confirm that you have received your full refund. We apologize again for the mishap on our end. Unfortunately, used vehicles have a tendency to have issues arise periodically, and in this case, we accept full blame for the inconvenience. - Autos Direct Online

bulldog83
Feb 10, 2012

misrepresentation

Contacted sean as requested, submitted bills but got no response at all. They neither offered to purchase back the van nor reimburse any expenses. Apparently a false offer made only to appease the unsuspecting public. Shows just how bad this dealer is at duping the public. The proof is right above in their false offer. BUYER BEWARE, STAY AWAY FROM AUTOS DIRECT ONLINE.

nicholdance
Aug 31, 2012

used car safety and quality

I’m sorry to report that this was the worst car buying experience of my life, and at 58 I have bought and sold quite a few cars. In July 2012 I spotted a 2005 Subaru Baja on eBay, a model that I had been looking for, to give my son a car to take to college in the West Virginia mountains, and I know Subarus are safe, reliable and of course have all wheel drive.

I contacted Autos Direct Online and spoke to a salesman, making safety and reliability my highest priority in getting this (or any) used car. I sought assurances that this was a solid car that could be trusted to get my son back and forth from Virginia to West Virginia across hundred of miles of interstates crowded with tractor-trailers and folks going 75 mph (or more). I was told that the cars are “inspected,” thoroughly checked out, which seemed to agree with the CARFAX report provided, i.e. no accidents or major issues.

I told the salesman I was going to hit the BUY IT NOW button and he suggested that I could save $200 by taking the deal off-line, to which I agreed, not realizing at the moment that it did not give me the company warranty (and also later realizing that I would not be able to leave eBay feedback).

My son and I flew to Cleveland from Washington and were picked up at the hotel the next morning, prepared for a father-son drive home of about 7 hours. (Surprise!) When we got to the dealer to look over the car, there were immediate questions about the condition which were not represented on the auction listing: the prop rod for the hood was missing, a rear door hinge was broken, there was only one key and no remote, a taillight they had promised to replace was still out… but most importantly, my son (who is no mechanic) noted that the rear brake drums were heavily rusted and scored. The front brakes did not look quite as bad but they were still very questionable.

Up front I will tell you I blame myself for sending payment up front to hold the car! My fault! The dealership also looks very different from the polished, professional photos on the website! Had I not already “bought” the car I likely would have passed on it once I saw it, even if it meant forfeiting my deposit and flying back home.

I asked the salesman to have their mechanic look at all the brakes again, and he agreed, and came back shortly saying they would replace the rear rotors and pads but the front ones were fine. So my son and I had about an hour to kill looking around the area.

We got the car back and I signed the needed papers and I asked for the 30-day 1,000-mile warranty to be included, since I would have gotten that on the BUY IT NOW bid and the salesman agreed, though his finance manager did not seem very happy about it.

We got on the road, my son thrilled with his first “new” car and me keeping my fingers crossed that it would be a safe car for college travels. On the highway we had a shimmy in the steering, and stopped to check the tires – they were all at least 10 or 12 pounds low, so I filled them and the shimmy improved some. I also checked the oil and coolant levels, in light of the poor prep work the dealer had done.

We drove for about four hours and crossed the Pennsylvania Turnpike without incident, changed drivers, and I turned south on I-70 headed for the Maryland border when suddenly the CHECK ENGINE light came on and the car went dead, at 65 miles an hour. I coasted to the shoulder and we sat for a few minutes in the heat of the day as trucks roared past while I tried to restart the car. I got out to tighten the fuel cap thinking maybe that was the issue, and after a few more tries the car started but would not go over about 30, on a flat roadway, slower uphill, so we crawled to an exit on the shoulder and called AAA for a tow. I also contacted the salesman who asked me to “let him know what happens,” but as we were still some three hours from home, my concern was getting to a repair shop and off the highway.

We got the car to a Maryland Subaru dealer at dark and went to a local hotel, as the repair shop was closed, and went back first thing in the morning. The computer codes showed several problems, which meant the car would not be fixed any time soon, so the dealer gave us a loaner for the 80-mile drive home -- which we would up keeping for a week while they sorted out the engine and other repairs, including all new front brakes and rotors, because the ones on the car (they gave me the old parts) were mismatched, with cracked pads and would not pass inspection in Maryland or Virginia.

Of course was son was very disillusioned about the car, and car dealers -- and Cleveland! I told him that under no circumstances would I trust the car in the condition that it had been sold to us.

Once the repairs were done, including rear sway bar links to correct the clunking in the rear suspension, I had sunk about $1,500 in parts and labor in the car to get the engine running and so the vehicle would pass VA safety and emissions inspections.
I contacted the salesman several times about the warranty, which covered the engine, but he said, “Sorry, there’s nothing I can do,” and failed to follow up on my request for specifics about the engine warranty.

In the end I can be thankful that I was with my son in the car, instead of sending him off alone in it on a long trip if we had had the car shipped to us, which was one option offered.

The car failed to meet my basic stated desire for a SAFE, RELIABLE, ALL WHEEL DRIVE vehicle for my teenage son, and the dealership failed to meet any of my expectations for integrity and honesty – it’s the sort of business that gives “used car dealer” a bad name.

Robert2007
May 30, 2013

Service/fraud

I am still trying to determine if I've been ripped off... I wired a substantial amount of money for vehicle... It's been two weeks and no one will return my calls. I'm talking with a US Attorney about wire fraud. I don't know if they are crooks or just horrible at customer service. I thought they were ok after reading positive reviews, now I'm not sure. Unless you live in cleveland, stay away for now.....

-Robert.

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