Did NOT use service-Hasn't refunded

These people who are telling you that you will get a credit and that the service will be cancelled are robots for at&t, trained to say this while you still get charged with each passing month. I think they figure it's only a year and then "problem solved". They give you a reference number and when you call back to see what the staus is you get the same ol bull shit all over again. Screw these rip off giants, I've been dealing with getting my "claim" resolved since last August and I'm looking into a class action for there fraudulent practices. I never asked for this service to be on my computer in the first place and I keep telling them to go back to the day it was installed on, y computer and listen for themselves to the recorded conversation. I'm going to hire an attorney to get that recording and take them to court for illigally charging me for something I did not want or ask for! You know sometimes all it takes is one voice to make the monster crawl back in it's hole...one very LOUD voice!!