Have not sent goods paid for

Despatched promptly and communication excellent

I was initially worried after I placed my order, received no order confirmation after 4 days and my money was taken. Especially after reading some of these reviews.

...however, after ordering on Thursday..emailing on Monday & Tuesday, I received a phonecall from a lovely lady called Sam, who apologised and explained they were having some technical difficulties.

I'd ordered 4 items, she informed me one was out of stock and she was unsure when it would be in, but the other items were packaged and ready to go. I asked her to cancel the item and send a Paypal refund, but send the other items.

Within minutes of putting the phone down, I had received my refund and a confirmation email along with a tracking number. My items arrived today, 1 week after placing my order.

Overall, a friendly company with good communication. I don't think enough people who have had good experiences with this company are reviewing them!