Archives.com |
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Consumer reviews about Archives.com |
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The Fact Police
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Dec 19, 2011
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Scam -- call cust svc @ 1-888-896-4442
"which is listed in the "Aboutus" section of their site if you can find it..."
lolwut? GoTo Archives.com -> Click "About Us".
You had difficulty doing this?
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JustMike
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Dec 22, 2011
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Scam -- call cust svc @ 1-888-896-4442
Clearly you've never been a member of Archives and you appear to be shilling for them. I'm typing this slowly so everyone can read it, but:
- "Aboutus" and the ph # are **nowhere** to be found... once someone enrolls.
- Any reference to customer service, complaints, questions leaves one with two options -- email or snail mail.
- One might assume that the **customer service** ph # would be listed on the **customer service** page, but it is conspicuous in its absence. Oddly enough, the customer service page is graced by a smiling young blond wearing a headset. I wonder who she is talking to...
- If a person was a tad skeptical, they could almost assume that the lack of ph # was **deliberate** and that sets the stage for mysteriously "lost emails" and the total lack of response.
- No contact + no cancellation email = credit cards slammed for $39.95 + little recourse for the screwed consumer who will not be able to convince the credit card company that they cancelled...
Read the other complaints to discern the pattern and, by all means, please sign up for the 'service.'
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Ramelle
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Dec 22, 2011
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Scam -- call cust svc @ 1-888-896-4442
The cancellation policy is in the terms and conditions that shoyld have been read before agreeing to the free trial. "About us" is available to anyone, member or no, by clicking on the site, and how dare you call Lovey a company shill!
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JustMike
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Dec 22, 2011
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Scam -- call cust svc @ 1-888-896-4442
http://www.archives.com/member/Default.aspx
Please have someone show you how to follow the link above and see if y9u can find Aboutus or the phone @ from withing the site.
Does the full moon bring out the trolls? Is Weed that boring? I realize that you've never enrolled and clearly you haven't read the terms & conditions. The words "cancel, " and "cancellation policy" are not mentioned anywhere on the website.
Sorry to know your significant other.
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ragon
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Dec 22, 2011
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Scam -- call cust svc @ 1-888-896-4442
You must be the only dumbass on the planet who can't find it douchebag. You are the type of guy who has to have someone wipe your ass because you can't find it with both hands with the lights on.
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The Fact Police
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Dec 22, 2011
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Scam -- call cust svc @ 1-888-896-4442
Is this guy serious?
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JustMike
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Dec 22, 2011
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Scam -- call cust svc @ 1-888-896-4442
Wow! Looks like The Fact Police, Ramelle & Ragon (aka smegma breath) decided to hold Moron Fest 2011 on this thread. It never dawned on me that -- as welfare recipients -- they had no credit cards and therefore might be unfamiliar with anything requiring plastic.
Please continue the festivities and you may have the last word. C-ya.
;^)
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The Fact Police
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Dec 22, 2011
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Scam -- call cust svc @ 1-888-896-4442
Oh ok. He isn't and is just a troll. Got it.
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TheresaM
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Dec 24, 2011
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Charged my account after i cancelled subscription
They did the exact same thing to me except they charged me $59.88 after cancelling and removing billing information from the account. They had absolutely nothing useful to me, whatsoever.
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Chelsea-Archives.com
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Jan 3, 2012
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Scam -- call cust svc @ 1-888-896-4442
Hi JustMike, we're glad our customer service team was able to help you over the phone. The free trial includes access to our 260+ records collections. Members (including those in the trial period) also have the option to order hard-copy certificates and other special products (like DNA tests or discounted NewspaperARCHIVE memberships) at an additional cost. We hope to ensure our customers' full satisfaction, and we are happy to issue a refund when a customer is not satisfied with our products. If we can be of further assistance, please contact us at that number (1-888-896-4442) or at [email protected]. Sincerely, Chelsea-Archives.
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Kelli B
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Jan 3, 2012
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Scam -- call cust svc @ 1-888-896-4442
Thanks Justmike, this really helped me. I agree with everything you said. The email address I signed up with was not recognized when I tried to cancel, the system archives.com set up for correspondence would not load properly (therefore would not send), and I saw no hope of reaching anyone until I saw this post. When it is this difficult to cancel, something is wrong.
I called the number you provided (thank you) and got a human who said he would cancel me (no charge).
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JustMike
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Jan 5, 2012
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Scam -- call cust svc @ 1-888-896-4442
"Hi JustMike, we're glad our customer service team was able to help you over the phone. The free trial includes access to our 260+ records collections. Members (including those in the trial period) also have the option to order hard-copy certificates and other special products (like DNA tests or discounted NewspaperARCHIVE memberships) at an additional cost. We hope to ensure our customers' full satisfaction, and we are happy to issue a refund when a customer is not satisfied with our products. If we can be of further assistance, please contact us at that number (1-888-896-4442) or at [email protected]. Sincerely, Chelsea-Archives."
Chelsea, Chelsea, Chelsea... please give it a rest. But, thank you, I require no “further assistance” as I have successfully canceled my trial membership.
If you truly “hope to ensure our customers' full satisfaction, and we are happy to issue a refund when a customer is not satisfied with our products.” then fix your damned website. It would be a snap to put a customer support link at the top of the page and include the phone number on the customer service page somewhere near the image of the ditzy blonde. Here's your customer service page and it's still the same old same old, isn't it?
http://www.archives.com/contact-us
But websites that offer 'free trials' fall in one of two categories:
- Some that have faith in their service and know that a fair share of new customers will continue the service at the end of the trial period, or...
- Those that hope new customers will fail to cancel before the end of the trial period for one reason or another and the website will be able to slam the customer's credit card.
Sadly, your outfit falls in the latter category. You deliberately make it difficult to cancel, hoping that the process will take too long for the customer to contest the charges on their credit card. Shame on you, Chelsea. If anyone will take the time to Google "Archives.com" they'll find an abundance of complaints and the pattern is all too familiar, isn't it? Missing emails, slammed credit cards, zero customers service, etc. Worse yet, I could not find a single positive review of your service. Yes, I did notice your futile attempt at damage control...
As for the customer service 'ticket numbers' and (supposedly) lost emails, that's a load of crap. The entire registration, payment and – if necessary – cancellation/email process is easily **automated**. Cancellation and the subsequent confirmation email should be entirely automatic and require zero input from some minimum wage representative. It is not rocket science so, please, tell your boss to get a clue.
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JustMike
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Jan 5, 2012
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Scam -- call cust svc @ 1-888-896-4442
Kelli B, glad you were able to reach a human being and cancel. You nailed it when you wrote - "When it is this difficult to cancel, something is wrong."
I'd suggest keeping the cancellation email for a long time and watching your credit card charges online like a hawk. Archives is a disreputable outfit and, judging from the numerous complaints, they'll miss no opportunity to slam your plastic. I'm sure I'm not telling you anything you don't already know.
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Cadibell
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Jan 19, 2012
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Simple low class scam by losers who depend on the user not reading the terms and conditions
I cancelled my membership a few hours after the 7th day and it was all down hill from there. I was billed 37 bucks first then when I put 80 bucks in my debit, they took all of it within a few hours and now all I have is 39 cents left...and they could't even find anybody for me. This was a total waste
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fruitella
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May 19, 2012
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not unique at all!
They claimed to have unique information, so I signed up for their service and paid for it. The search results turned out to be just a copy from other paid websites! This is not unique at all!
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