Alitalia |
| United States |
|
|
Consumer reviews about Alitalia |
|
jenthebird123
|
Jan 10, 2012
|
Worst customer service!
I feel your pain.
I booked my honeymoon with Alitalia and it was the worst mistake I've ever made.
|
|
johnyboy2
|
Apr 7, 2012
|
awful customer service
sent to Alitalia customer services:
**
Could poor customer service from companies such as Alitalia lead to financial ruin and EU expulsion for Italy?
My wife was left distraught following what I can only describe as abuse by your staff today. As a consequence she has vowed never to return to Italy despite having family there.
A basic search on the internet suggests that she is far from alone in this sentiment and indeed that Alitalia could seriously undermine Italian tourism.
This would in turn affect the Italian economy, the European Economy, the stock markets and the viability of the European Union.
Italy, as an unfortunate member of PIIGS has an awful lot to lose it Alitalia continues to abuse tourists in the way you appear to be doing at the moment.
I have and will continue to raise this matter with every finance minister in Europe.
***
Article follows:
**
Could poor customer service from companies such as Alitalia lead to financial ruin and EU expulsion for Italy?
In 2011 tourism represented 4.8 per cent of GDP for Italy and employed 9 percent of the Italian workforce.
This means that for every 10 people in Italy at least one of them works in tourism, or for every two Italian families, one breadwinner works in tourism.
Unfortunately, for Italy, this means that customer service and tourists are not only important to Italy as a country, but also as an economy and as a member of the European Union.
This becomes very troubling indeed when we take into the account the concerning drop in tourism in Italy and then read about the appalling treatment of tourists by Italian companies when they are in Italy that appears to have led to this decline.
Consider the case of Alitalia who are not only the subject of mass customer complaints due to their appalling treatment of tourists using their services but have also been the subject of Class Actions in the United States for their failures, with web sites growing up to co-ordinate disgruntled tourists who believe that not only have they been mistreated but also that Alitalia has not complied with European legislation.
A recent complaint passed to the UK Foreign Office detailed a lone female British tourist who not only felt that she had been discriminated against, but who lost her luggage, wedding photographs and gifts as a result of what she claims is the negligence of Alitalia staff who then left her stranded in Rome FCO airport suffering from a medical condition that needed first aid and with no attempt whatsoever to help their customer.
Does Italy really want to send a message to its tourists that they are unwelcome, unnecessary and unimportant or is it time for the Italian Government to undertake a thorough review of companies like Alitalia to ensure the safe return of tourists to the Italian heartland and economy.
Can Italy as an economy afford to allow this abuse of its tourists to continue and indeed can Europe as a United Economy afford for Italy to drive away 5 per cent of its GDP resulting in the loss of 9 percent of its workforce.
Surely now is the time for the Italian Government and the European Union to wake up to the disaster-in-waiting and financial ruin for Italy and the EU that is poor customer service in Italy.
|
|
Previous 1 Next |
|
|
