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Airasia

Malaysia

Consumer reviews about Airasia

glen27tor
Jan 13, 2012

It's a pain to call AirAsia

Hi, I agree with all those that complain about Air Asia's 0845 number. I have received an email stating that there are no flights to London after the end of March. I have a booking for April 3rd from Kuala Lumpur to London. I have tried for hours to get any answer on their UK 0845605333 number and have even attempted to email them from their website "contact us" form on numerous occasions, no response. I have hotel bookings and onward flights to take into account and cannot do anything about them until I know what's going on. I am 70yrs old and much travelled and I can say that this is the worst company by far with regards to lack of customer service.

Y Weng
Feb 27, 2012

flight delay

AirAsia should charge their name to "Pick Pocket Airlines". This would represent a better description of what to expect. They should also provide a compliment cigarette after the flight for those who prefer a smoke after they have been f**ked.

We flew with AirAsia on Feb.13, 2012 (Flight# FD3025) & Feb.19, 2012 (Flight# FD3024), BKK - HKT. Both Flights were up to one hour late.

We have traveled around the world often, this is the 1st time use AirAsia and will be our LAST, lots hidden fees, their website is a mess when you try to pay your baggage fees upfront -- impossible, customer service at the airport is the worst I have ever seen.

You better double check your credit card statement when you home because they had charged us on the same item twice.

Kelvin Bong
Apr 3, 2012

A money sucker airline

I make a few bookings in May 2011, the bookings were confirmed but is not listed in "Manage My Booking" list right away. Those bookings only appear on 20 March 2012! And this situation had caused a scenario that I spent double for repeated bookings!
I try to reach AirAsia customer care line, but it's no longer available. The only option I have is to chat with the customer care representative via Live chat on Ask AirAsia Website. After spending sometime express the problem to AirAsia Customer Care Representative via live chat, she says AirAsia did send confirmation email to my mailbox upon successful booking. But, it is suppose for your system to list the booking in "Manage My Booking" once the booking is confirmed?? I log in with my AirAsia ID, check my booking every time before I plan for my next trip. I trusted your "Manage My Booking" function, and since I could check my booking, check in my flight and almost everything I can do once I login to AirAsia Website, it is not an excuse for AirAsia representative blaming me not checking my mailbox after booking was confirmed!
she says there is nothing she can do from her side and suggested me to write an eform for further investigation。 I wrote 3 eforms so far and it's been the 14th days, the problem remains unsolved and I am not satisfied with the way AirAsia Customer Care representative handle the case! I posted messages to their Facebook and clearly proposed that I want the date change with no extra charges, but the rude and unprofessional customer care ignore my request and insist to credit the fare to Credit Shell, which I have to pay the balance with my Credit Card (Another processing Fees)on the next time I made booking. This is unacceptable!!

Theremustbemore
Nov 17, 2012

Unspeakable airline

The aia Asia airport in kuala lumpur is shockingly bad. This company does not care as long as it can get as much profits as possible from passengers. It always has been known to discriminate disabled people. It is an airline that will try to rob you silently and hide under the umbrerella of terms and conditions. Avoid! Avoid ! Avoid .! It is not worth the stress. The Malaysian authority ought to do something. Air Asia brings a bad name to the country.

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