AES american education services |
| United States, Pennsylvania |
|
|
Consumer reviews about AES american education services |
|
2011.12.19.Anonymous
|
Dec 20, 2011
|
Loan
My student loan service provider is American Education Services (AES). After years of hassles with AES over payments made and contradicting written correspondence sent to me by them, I applied and was accepted to have my student loans consolidated with another service provider. More than three weeks AFTER AES received written notification by the other loan service provider that they were buying out my student loans from AES, and approximately ten days AFTER AES received notification of when their payment for my student loans would be delivered to AES, AES "placed" my loans with NCO for collection. I am currently in the process of attempting to find out why this AES error happened and what steps need to be taken to remedy the error made by AES.
|
|
freemr
|
Dec 24, 2011
|
Loan
I have dealt with AES over the past decade. They are not helpful, they lie, they make changes without informing you and they keep you in the dark as to what you owe exactly. Contacting AES to solve a problem will simply create more. I suggest that all posted go to the PA Department of Education and start pounding on their door - they are the guys that hire AES, contact all of your state representatives - if everyone starts to do that - perhaps we can get the state to utilize a respectable loan servicer. Whinnerssuck is obviously a AES company shill.
|
|
freemr
|
Dec 26, 2011
|
Loan
Speakthefacts is just another AES shill - payed to act just like the rest of the idiots that run this "business".
|
|
AWorkingJoe
|
Jan 15, 2012
|
Loan
I've worked with various lenders over the years and I can definitely say that AES is the worst loan company (student, auto, or otherwise) I have dealt with. All of their policies are designed to wring every possible cent out of the consumer. I've tried multiple times to get them to remove the pay-ahead feature from my account (it mysteriously comes back); you can't make pure principal payments online; they disqualify you for incentives even when you're paid ahead; they don't even autocalculate payoff amounts. There's not even transparency in the formula they use calculate and compound interest on their loans. It's largely been extortion and it's pay-what-they-say-you-owe or else with little to no recourse and poor customer service.
|
|
nurselynnaie
|
Feb 2, 2012
|
Loan
AES is horrible. I have student loans through them and have paid them when I was able I have had a tough three or four years now so there were periods when I was not paying until I got on my feet always kept in touch always did what they told me. They are on my credit and it brings my score way down. In may I was hurt at work and began workmans comp, I called and did exactly what they told me to do to stop the recurring payment of 65 dollars a week. ( my payments were not cheap) They never stopped 25 times they bounced my checking account even after several emails and calls that I made. I finally reached an agreement with them to pay 213.00 a month which was very tight being on comp I have a 900 dollar rent payment two teenage children and a son daughter in law and 2 grandchildren living with me. That was 3 weeks of begging and pleading and that was the lowest they would go. I had made an agreement with my landlord to pay 800 instead of 900 until income tax and then pay the balance. Just so I could pay this debt. Well I filed my income tax and guess what AES took the entire thing. SO guess the landlord wont be getting paid and believe me I have tried to get the doctors to let me go back to work and it is always absolutely not. So guess what since me and my family are homeless now AES will not be getting a penny from me. They can not attach workmans comp and I don't have to file taxes... which I knew before this but it was my debt and I wanted to do everything I could to get it taken care of. It does not pay to bend over backwards and do everything you can to pay back the loan because they do not care if you went to school for 4 years and cant get a job because of the economy or if you got a job and hurt yourself so bad you may never work again ...
|
|
Tiffany Moon
|
Mar 20, 2012
|
Loan
There is 1246.45 dollars that has vanished in cyber space or has been embezzled from a refund transaction from my student loan company (American Education Services). I accidentally made an over payment on my student loan account in February through my TD Bank bill pay service. I made an error by paying my mortgage payment (Arora Loan Services) in the amount of 1434.00 and some change to my student loan (American Education Services) - as you can see they both star with "A" and are right next to each other in the Bill pay service. I discovered the error a week after I had made it and contacted my bank (TD Bank) to see how I could get it fixed. My bank told me that I would have to get a refund issued from American Education Services (AES). So I called AES to request a refund. After getting the ring around and speaking to several reps - they finally told me I would have to request a letter from TD Bank stating an error was made and that a refund needed to be issued. I went back to the Bank and got the letter and faxed it over to AES. AES told me that it would take 5-7 business days to receive the refund. A week went bye and no refund was issued. I then called my bank to track the refund. The bank had no record of such refund. I called AES back and they state that the refund was issued electronically to "Citi Bank Home Access" where the original overpayment came from. AES states that Citi Bank Home Access is TD Banks 3rd party bill pay service. I went into the TD Bank branch to speak to a representative. The rep at TD Bank made several phone calls to try and track this refund in the amount of 1246.45 (which AES states they refunded to me back on 3/8/12). The rep was not getting any answers and was being told by TD Bank corporate office that they have no affiliation with Citi Bank Home Access and that is definately not their 3rd party bill pay company. The rep even got on the phone with the Manager (Keith) at AES and he kept telling my bank Rep that the refund was issued on 3/8/12 to Citi Bank Home Access and that we needed to contact them to find out where the payment is at. The rep from my bank told him several times that there was an error and that the refund was not issued to my account. If it was done electronically it would have hit my account instantly. The AES Manager then claims that it would take 3-7 weeks... WHAT??? The bank rep got very suspicious and started asking for phone numbers and mailing addresses to where the refund was issued and the AES Manager could not give him that info. AES refused to trace the transaction. TD Bank has put in a claim (#93317) to try and investigate it. I have since then filed a claim with the BBB on AES. I have also went online to find that I am not the only one having fraud issues with American Education Services. There are several recent stories online with a similar twist of money missing.. or not being applied to the persons account. There is some type of fraud going on here.. and to date my refund of $1246.45 is no where to be found.
|
|
Anita L. Carey
|
Apr 11, 2012
|
AES
AES has struck again with unethical practices.In a previous post I mentioned I co-signed a student loan that was given an increase in monthly payments by AES despite being in good standing with that company. Now I would like to share the story about the horrible treatment I've received from a second loan with AES that was a part of their Private Loan Rehabilitation Program. In July 2011 my daughter defaulted on her private student loan, for which I co-singed. However in September AES assigned us to the Loan Rehabilitation Program. The program was designed to put people who have defaulted on their private loans a chance to return to good standing. The terms of the program were clear: pay $1200 down payment, $150 month for 10 months. After ten months of on-time payments we would return to our previous payment agreement and receive a Loan Rehabilitation Closure Statement. In addition our credit report would show the monthly payments. We did everything we were suppose to do; we paid the deposit, made on time monthly payments from 9/201-2/12. However without notice AES pulled us out of the program on 3/21/12 and sent the account to Weldman, Weiberg, & Reis, an attorney/collection agency in Ohio. Again, we did everything we met all terms of the agreement but we were still sent to collections. When we called AES/NCT we were told, "We decided we wanted to collect all the money." They acknowledged the payments were made on time and we kept our end of the agreement. Despite all of this we are now in collections and are expected to pay $33,000 in one shot. The attorneys even said they could; garnish our wages, place a lien on our bank accounts and home, and sue us for the full amount. We are working diligently to resolve this issue. All we want is to continue with the payments of the Loan Rehabilitation program.
Throughout all of this I have become a little despondent. I can see if we were trying to avoid paying our loan, it would make sense if we were sued. However we followed all of the terms of the agreement and yet we are in worse circumstances than if we never paid. How can a company alter the agreement of their program without warning? As I pray for a solution I keep this scripture in mind, " What shall we then say to these things?If God is for us who can be against us(Romans 8:31,KJV)?"
|
|
Previous 1 Next |
|
|
