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Consumer reviews about 4Crests.com

Apr 9, 2012

They stole $132 from me

I ordered a product from them in December and was told it's going to arrive one month later. I still haven't received anything and they don't answer to me. They stole $132 from me! Beware!

Nov 7, 2012

Items not as advertised

Recieved the Coat of Arms/Family Crest Plaque and the Family Coat of Arms and History today. Totally a low quality of workmanship. I can put a piece a hard paper in a printer and print out something to frame myself. Oh, and its not framed like it shows in the pictures...comes rolled up in a tube and this for $36.88!!!! And for 49.99 you get a piece of board in the shape of a shield with it STAMPED the family coat of arms. Don't be decieved even if you state the coat of arms you want used in the description box, they will send you something you have never seen and put your family name under it. Out $94.82 and now I have got to scramble to find a suitable Christmas gift in time. Ugly work....ink missing in places on printout...

May 13, 2013

14-21 day delivery = 48 days! Poor communication.

March 24: I ordered an item from FC and paid $87.94 thru Paypal(thankfully I used Paypal)
April 19: I emailed an inquiry about when to expect delivery of my item. Received NO response.
April 25: I emailed them again using another of my email accounts in case the problem was with my email. This time I receive an automated response saying we have received your inquiry and will get back to you within 4 days.
April 30: Since I hadn’t heard back from them; I emailed my 3rd inquiry, and asked them when I could expect my item to arrive.
May 1: I finally received a response from Michele saying that the item I ordered usually takes 14 to 21 days.
May 3: I emailed again thanking them for finally responding and told them it has now been 40(forty) days since I ordered and paid for my item!

Paypal gives you 45 days from the date of transaction to file a dispute, so on
May 6, I had to file a dispute with Paypal before the deadline was up. I have to give them 7 more days for delivery before it can be escalated to a claim.

May 10: As of this date, I have had no response from them.
May 11: Still no communication with Family Crests, but Paypal sent an email saying the company has shipped the item.
May 11: Hoorah! The item did arrive! I guess filing a dispute with Paypal got their attention.

In retrospect I would never have done business with this company, if only I had first checked them out on the Internet. I have found quite a few consumer complaint sites, plus the Better Business Bureau site(not BBB accredited and received an “F” grade) listing many of complaints against them.
Do some simple research before you use this company!

Origin of Names
Mike Kennaugh [email protected]
3321 W. Horizon Ave, Spokane, WA 99208.
509 270-1689
Fax: 509 327-1689

May 29, 2014

4crests.com rated A+ on BBB

The coat of arms store at www.4crests.com has a Better Business Bureau rating of A+. Thousands of happy customers each month and only a few complaints.

May 6, 2015

Immposible to reach customer support

beautiful impressive web site -required to communicate with questions via email -wouldn't respond - NEVER FOUND a company without a customer service phone # -thank god for reviews Won't give them my credit card info

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