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2004 Chrysler Pacifica

United States

Consumer reviews about 2004 Chrysler Pacifica

CarlSt
Dec 9, 2011

rusted subframe

Just purchased a 2004 Pacifica and was having a "clunk" in the front end when hitting bumps in the road. Had the struts, strut mounts, tie rod ends, and sway bar linkages replaced (all of which needed to be done). But still had the "clunk". The mechanic hooked up some gizmo to the chassis to find the source of the noise and found the subframe to be rusted away from the body. Can someone who was successful in getting this fixed please advise me on how to handle it. Thanks Carl, [email protected].

swingdadpete
Feb 8, 2012

rusted subframe

I found a post on Edmonds discussion forum (http://townhall-talk.edmunds.com/direct/view/.f0ec024/558) that say Chrysler had offered an extended warranty specifically for the rusted subframe for 10 years or 150K miles. I called Chrysler and they said my VIN did not qualify. But that is BS because my 2004 Pacifica was a real early one made in March of 03 and it is indeed rusted out. I called again a couple times and finally one rep issued me a case number and sent me to my local dealer for an inspection. The dealer confirmed the problem but then a different Chrysler rep on the phone at the dealer said my claim was denied. I kept probing how could this be and they finally told me it was because of where I live, not the condition of the car. They said cars from NJ, DC, and Iowa are not eligible for the extended warranty. This is outragious!! I want to set up a class action suit for 2004 Pacifica owners who are getting screwed by Chrysler. They clearly recognize the danger in their faulty design and manufacturing yet are discriminating against owners in only a few geographical areas. PA, NY and everyone north of us gets the same salting on the roads! Anyone interested in ganging up on them can send me an email: [email protected]

XunderworldX
Apr 1, 2012

rusted subframe

Thanks for all the valuable information everyone! I was able to call them and tell them about it and they said they will do an inspection.

Hopefully once they do that all will be fine! I also got a letter and the letter does state that one of the main reasons the warranty was extended was because of high salt areas.

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