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Consumer reviews about 1800toolrepair.com

Feb 9, 2012

Dishonest, deceptive business practices

i agree 1800toolrepair.com is a bad website. i ordered a part on jan 8, as of Feb 9 they still have not shipped it. however they charged my card jan 8. I emailed them many times with no reply. I phoned them and i got a girl on the phone who said she didnt know when they would ship it. she said they didnt have my part in stock and could not tell me when they would.

very dishonest. i think it is a scam or they are just incompetent.


Feb 10, 2012

Dishonest, deceptive business practices

Derek, we're sorry that you're frustrated by the delayed delivery of your part due to back order issues with the manufacturer. It frustrates us when we can't get the parts our customers need as quickly as they would like to have them. Unfortunately, as you are aware from our email conversation throughout the order process, as this is a back order issue related to the manufacturer and their production, our hands are tied. I trust you've received the email notification that you've been credited for the full amount you paid. We apologize for the inconvenience.

Feel free to contact me if you'd like to discuss this matter further.


Cyan Carrington
Feb 10, 2012

Dishonest, deceptive business practices

I have used this company several times. I found them to be professional. My parts arrived in a timely fashion. Perhaps some of you prefer to complain about everything under the sun and have too much time on your hands.

Mar 14, 2012


Just received parts for my Hitachi mitre saw. Placed the order on Friday - had parts in my hands the following Tuesday - and at almost 1/2 the cost of the local repair facility. CERTAINLY NO COMPLAINTS FROM ME!

Nov 29, 2013

Did not receive parts ordered and paid for

I ordered parts on Oct 5th 2013 and paid for the parts on my charge card.
It has been two months and after numerous calls in which I received recordings, I still have not received the parts or a reply.

Feb 10, 2014


I agree with the first poster DEREK. This company takes forever to ship out orders. Their staff they have on the phones are basically useless. If a part is back ordered for a month then they shouldn't even accept the order. If a contractor needs a part for his tool to do a job he or she cant afford to wait that long and 1800 tool repair should tell you that right from the beginning. A part from dewalt shouldn't be that difficult to get. Yes their prices are a little cheaper but id imagine its because their employees must walk over the border to get the parts and walk them back !

I would highly suggest using other companies to get your parts unless you can afford to wait a month for them.!

Apr 10, 2014


I was just curious, to hear from the persons on here that have posted complaints on what the out come of the complaints where, did you eventually get the parts? did they refund your money? are you still waiting? i have had my order in as well for like 4wks, and now thier website is down, not sure what i should do next?

Thanks for your time

May 7, 2014


Ordered a part. Website was not functioning properly (and a month later and I am still not able to access my order on-line). Tried to contact company to find out the status of my part and, after leaving a voicemail and email, they followed up the next day and said that it should be sent to me the following week. Over a week passes and i hear nothing. Sent email, no response. A few days later left voicemail and recived no response. A few days later sent another email. A few days after that I receive an email from them that says they are unable to get the part and that they received "several" of my voicemails and I had not left a number (left one voicemail with a phone number). It took them a month for me to get any status at all from them and when I did it was simply a 'sorry we can't get your part'. I shop a lot on-line in all aspects and this was by far the most unprofessional company that I have dealt with since i started. I understand that they could not get the part, that happens. But taking over a week to respond to inquiries is unacceptable.

Jun 7, 2014

Great service

I placed an online order on 6/4/2014 & the package with my parts was delivered on 6/6/2014 . Price was competitive, shipping reasonable, lower than most other sites quoted for same order.

Those who have posted complaints due to parts backordered by mfg., consider that 180toolrepair does not warehouse every part they sell, or claim to. Sometimes a mfg. shows part avail & inventory is wrong due to employee theft, or any reason, or perhaps it sells out as you place your order with 1800toolrepair, and as request is forwarded, part shows backorder status. Don't shoot the messenger , who is depending on the part being available as well, since a smooth transaction for a part is certainly preferred over spending time & emails going back & forth with an unhappy customer & or refunding the money, which is no help to seller or buyer.

If timely receipt is important , I suggest picking up a phone, & asking the seller to verify stock with mfg before ordering & risking a backordered part.

1800toolrepair.com has far exceeded my expectations, as I expeted to wait up to 2 week for the item I ordered, yet had it in hand in two days.

Shirley Cloud
Jun 17, 2015

Return Policy - wrong product

Having been trying for 2 weeks to return item, wrong product. Stated on the phone will back. NEVER. My Credit Card has already been charged.

May 26, 2019

No reply back from messages, phone or e-mail DO NOT USE THIS COMAPNY

No confirmation number was the first clue I made a mistake ordering from 1-800- tool
no e-mail returns, no phone call returns from messages I left, and every time I call ( day night times did no matter )
as well as every option of different departments, -0- persons pick up, must be soooo busy that online orders are ignored and
they have my money. Would not ever use again, if you do not have a persons order they should contact them back the same day
or at least couple of days to refund back the order as well as do not list on your site what you do not have... on the shelf ready to go.

Sep 4, 2020

charged card

ordered to cases for tool july 7 2020 charged my card got conformation # no shipping conformation got burned for 75 bucks try to get a hold of these scam artists many times no response stay away

Feb 1, 2021

Never received part paid for; no response to emails or phone messages.

I ordered a compressor pump in September 2020. My credit card was charged immediately for $238.82. I received notice that shipping was delayed. I never received the pump. I have emailed the company and I have called and left messages. No response and no pump and they have my money. It is now Feb. 1, 2021. Still no pump and no response.

Jun 1, 2021

I'm convinced they're scammers

I ordered a lawnmower part from these people through ebay on May 6 and my credit card was charged that same day. I ordered from them because they're only 3-4 hours from where I live and I figured I'd get the part quickly. In fact, the very next day I was provided with a P.O. tracking number that showed the P.O. had the item but its acceptance was pending. From what I've read, this is supposed to mean that a shipment of items has been received by the P.O. but that the individual item from that shipment has not yet been scanned. Well, four days later the status had not changed so I contacted the seller by ebay messaging to ask if there was a problem. No response. Tracking showed an estimated delivery time of May 12-15, so I figured I'd wait as I had read that sometimes an individual item may be missed in scanning and the status changes only once the item is out for delivery. Well, May 15 came and went so I again contacted the seller through ebay messaging. Again, no response. Finally, I received notice on May 21 that my money was being refunded. That was one day before I could have opened an official complaint with ebay. I ended up wasting two weeks waiting for a part that I'm sure was never shipped. In fact, status for the tracking number still has not changed from what it was on May 7.

Anyone considering ordering from these folks should check the BBB listing for them, something I wish I had done earlier. It warns that they have a history of not fulfilling orders, not responding when contacted, and not providing refunds. BBB gives them a rating of D+. For those people here who said that it's not their fault if the item was not provided by their supplier. Sure, but if that was the case, then why did they try to make it appear the item had been shipped? Why did they not respond to my messages and explain the situation? No, I'm convinced they're scammers and I wish I'd never had anything to do with them. For those folks who did get what they ordered, I can only say you should be very thankful because others of us never did get our orders. Fortunately, I did get a refund but I'm convinced that was only because I went through ebay.

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