1 & 1 INTERNET INC |
| United States, Pennsylvania |
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Consumer reviews about 1 & 1 INTERNET INC |
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xxSquirrelSkittlesxx
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Feb 1, 2012
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Billing and collection scam
This Is What The Past Customers Are Saying
http://www.complaintsboard.com/complaint…ia-c161434.html
PLEASE READ THE LINK BEFORE BUYING!!
MY NAME IS TRAVIS DOMINGUEZ, I AM A CANCELLED CUSTOMER BUT MY CREDIT CARD IS CONTINUOUSLY BEING CHARGED $29.97 WHEN I HAVE CANCELLED MY ENTIRE CONTRACT AND SERVICE! THEY HAVE CONFIRMED IN WRITING THAT MY CANCELLATION WAS AUTHORIZED AND CONFIRMED BY THE COMPANY.. SO WHY DOES MY CREDIT CARD KEEP GETTING CHARGED?? DO NOT I REPEAT DO NOT BUY THIS SERVICE!! THE COMPANY CLAIMS TO BE TAKING MONEY OUT OF INDIVIDUALS ACCOUNTS (FRAUDULENTLY) FOR CANCELLED SERVICES BECAUSE THEY COME UP WITH BOGUS CLAIMS OF IT BEING PART OF THE PROMO OR THAT ITS IN THE TERMS OF AGREEMENT, OR WHATEVER EXCUSE THEY CAN COME UP WITH, THEY ARE STEALING MONEY!! LETS NOT PUT UP WITH THIS AND DO SOMETHING ABOUT IT!! WE HAVE THE POWER TO STAND UP SAY NO I WILL NOT ALLOW THEM TO TAKE MY MONEY WITHOUT MY PERMISSION OR ANYBODY ELSE'S MONEY FOR THAT MATTER!!! WE MUST NOT LET THEM GET AWAY WITH THIS!!
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AzGator
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Feb 2, 2012
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Billing and collection scam
Deceptive billing practices.
I attempted to allow a 1 year domain name registration to expire, but 1&1 Internet Inc (aka http://1and1.com) claim that they can renew the service and if no form of payment is available on file, invoice you for the difference. On their invoice, they threaten 3rd party collections and additional fees of $18.95 if you do not pay. I dipute that a creditor/debtor relationship is created.
Why exactly do I say their billing practices are deceptive?
1. They know that most casual purchasers of domain names shop around, and won't bother to read the Terms and Conditions because they don't normally vary much from registrar to registrar. This practice is designed to obscure the real intent, which is to trap you in their contract terms.
2. The contract is difficult to cancel, requiring multiple odd steps, emailed request confirmations and delays in getting final confirmation that it was indeed cancelled.
3. If your product is approaching renewal, you will not get an invoice. You will be sent an invoice ONLY after it is too late to cancel. Once you have received the invoice they will operate as if you have borrowed money from them, failed to pay, and you can't return or cancel the product. You are now subject to 3rd party debt collection.
4. They will not do anything to soften the blow, reverse the invoice, offer an incentive credit - it will be "We apologize for the inconvenience, but the contract says X, Y, Z.". In my case, they said I was ignorant.
I may have been ignorant of their unusual terms and conditions, and that is my own fault. However, they could handle this kind of scenario much better and in a way were I would not resort to having my attorney send them a cease and desist letter.
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