Zenni Optical |
| United States |
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Consumer reviews about Zenni Optical |
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Jax F
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Feb 9, 2012
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Excellent Service!!!
I have purchased 4 pairs of glasses from this company. And so far I am satisfied with most of what I got. First and foremost, when purchasing eye wear at this price I did not expect a high quality product but I was pleasantly surprised that the product wasn't that bad. Do not bother purchasing add on shades those are of awful quality. Shipping took approximately a month which I already expected so I wasn't dissatisfied. All in all, if you're low on cash, and are not in a rush it's a good service to use. The 4 pairs I have purchased have each lasted me about a year.
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DeadK
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Apr 11, 2012
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Very bad experience! Avoid them!
I ordered a pair of glasses which broke when I was taking them out of package - they were of a really poor quality. They asked me to send it back, which I did and I never received my money back since they were giving me a run around all the time. Very bad experience! Avoid them!
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gartha
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Jan 4, 2013
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received broken glasses
The customer service employees were very nice when i ordered a set of glasses from their store. But when i received the package, the glasses were broken. I tried to contact them many times, but they did not respond. Then when i finally did, they were very rude, and said that they won’t repair or replace anything. I am very upset about this, since the glasses were quite expensive..
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Hannanana
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Jun 3, 2015
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They have an acceptable margin of error when making your lenses
Shoddy work not worth the cheap price. We ordered two pairs of glasses with an identical prescription. We received two pairs of glasses with slightly different prescriptions.
When worn, one pair would result in slightly blurred vision, dizziness, etc so we took them to an independent retailer and sure enough the axis on both lenses was off slightly (on the messed up pair).
We contacted customer support and sent the glasses back. After a month or so they came back to us (after we had to ask them what is going on) and said the glasses were fine. We asked about the difference in prescription and they said they would test them again.
Finally got back to us that the glasses were within an acceptable margin of error.
They have an acceptable "margin of error" when producing glasses to match a prescription.
In other words, what you order is not necessarily what you get - but that is just fine. You'll "get used to them."
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