YuppTV

1866-663-7557
United States, California, San Jose
http://www.yupptv.com/

Unethical business practice and bad customer service

Hi, I ordered a YUPPTV annual package for 299.99$. I was given YUPP movies free. I wanted to subscribe to Eros movies but the company does not let you order the Eros movies package with out paying for the YUPP movies too. They sell YUPP movies for 4.99$ and Eros and Yupp movies combination for 9.99$. This does not seem reasonable or legal to me. I approached the customer service guy by name Venkatesh on Chat, he was not knowledgable and took the issue else where...cancellation and reorder... then you cannot cancel...then you can cancel if it is an upgrade...for more then an hour. Then enter the rudest customer service guy by name Vijay Prasad, I tried to explain what i was trying to explain to his colleague that they cannot ask me to pay for a product (YUPP movies) that is offered free to me just to order Eros movies. They should allow me to order Eros movies independently. I am planning to file a complaint with California attorney general's office (with the chat transcript ) but also put it here for awareness of other customers.