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YMT Vacations

United States

Consumer complaints and reviews about YMT Vacations

Dislikes YMT Vacations
Feb 11, 2012

Stay away from this company!

We were on the October 2011 Fall Colors of New England & Cruise of Nova Scotia vacation that left from New York and it was without a doubt the worst tour experience of my life. You should note that I travel all the time and I have never experienced this kind of incompetence and uncaring attitude. Please stay away from YMT Tours, (formerly known as Your Man Tours) as they promise you the world and give you nothing. For example: I requested an inside cabin on the cruise ship and when I called back to confirm my cabin, they told me there were no inside cabins left and promptly charged my credit card another $2, 100 for an outside cabin. The bus driver was non communicative the entire bus tour and we had no guide. We had no idea where we were throughout the bus ride, we just rode from city to city. We had problems with our luggage being misplaced by the YMT staff. Believe it or not, they claimed they could not find our luggage for two days in their own sponsored hotels and on their tour bus. It seems when you have a problem there is no one to talk with and no one follows through despite my many requests. Here is a prime example of their complete incompetence. The President of the company, Jerry F., was riding on our tour bus during the New York portion of our tour and on the cruise. We told him of our concerns and he said “he would mail us a certificate that would allows us to travel to any YMT Vacation of our choice for free “. Big surprise, it’s now February and I am still waiting for my voucher for my free trip, (not that I would take it as once in Hell was enough). However, I would gladly take an apology and a refund on the upgraded cabin portion of my cruise. According to the many consumer complaints on the Consumer Affairs web page this type of consumer hoodwinking by YMT Vacations appears to be the norm. Please, please do your research about YMT Vacations. I only wish I knew then what I know now, run like a scaled rat………. Please do your research and stay away from YMT Vacations unless you like throwing away your money and living in Hell for two plus weeks of a “vacation”.
ktomascheski
Feb 13, 2012

Sincere Apologies from YMT

On behalf of YMT Vacations, please accept my sincere apologies from the outset for not meeting your expectations on this occasion. Feedback from our guests is taken very seriously and acted upon immediately. Therefore, we were disappointed to read your review today on Reviews Talk.

While I was not made aware of the issues you raised while on tour, I would be happy to discuss and resolve the events you described. YMT Vacations is prepared to not only share the actions we have taken following your feedback, but to further speak about what we can do to reach a suitable resolution for you.

Thank you for sharing your comments with us, and please contact me at your earliest convenience to resolve this matter.

Sincerely,

Noreen Soomro
Guest Relations Coordinator
310-649-7198
nsoomro@ymtvacations.com

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