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Xymox Percussion

United States

Consumer reviews about Xymox Percussion

Tiny Tina
Mar 22, 2012

confirmations dont work + had to wait 4 months for the package once

After each time I order a snare pad from them I receive an order confirmation which doesn't work. Cannot pay as well for the purchase. Their business is quite slappy. Once I had to wait 4 months for my purchase to arrive. Do not use their shop!

Mar 25, 2012

very fishy company, can't even complete the order

This company never complete my order. I tried to order a new snare pad from them and I tried it several times but they just confirm it and that's all. I hope they won't charge me later for all order I made. They also never reply on e-mails or messages so it seems like this company is a scam.

Mar 27, 2012

its a fraud, stay away

I ordered a few items from them a free one and a paid one in the begining of February and didn't receive it. Ask them about the matter and they replied that they are going to send it in the end of February. After God knows how many emails I finlly got two packges in the end of March but both of them contained the free items and the one I paid $156 for was missing. Since then I never receied a single email from them! They're just a fraud.

Mar 29, 2012

they charged me and im still waiting for my pad

I have purchased an ID snare pad from this company and they have sent me an e-mail it'll come on 1st of March. They charged my card and the pad hasn't come yet! It is really hard to contact them, buyers beware!

Apr 28, 2012

never received anything!!

I placed an order more than 2 month ago and never received it! They promised the shipment in the further correspondence and all I received is a free item instead of a paid one! I want my money back!

nancy altshuler
May 31, 2012


I did not get my order for almost 3 months after it was promised that it was already mailed. When it did finally ship out they were offering a buy one get one free order which they promised me and never fulfilled. When I stopped my credit card payment and only gave them half of the money until they would send me out the other item this is what I got in return... Only there were not any letters missing from their words. YIKES! How can a company treat customers this way??

From: Kevin Heuerman
To: ------------
Cc: Jen Plumhoff
Sent: 2012-02-23 01:15:06 +0000
Subject: re: thank you

You are a f---ing c-nt. We have deleted you from our base. Do not ever even consider ordering from us again.

I love how after you get the order you want to change the rules.

Go f--k yourself... and we will still fight this.

Wrong company to do this to....


Kevin Heuerman

Oct 31, 2012

100% scam Beware!

Purchased a pad from them and paid straight away. I never received any emails with confirmation and of course I never received my order. tried to contact them but it appeared that their phone is not valid and they never reply on emails. Beware and don't buy from them!

Nov 5, 2012

They did not send me my order and no refund!

I have complained to the company that I did not receive my order from them. It’s been more than one month and I was tired of waiting. They cancelled my order and decided not to offer to give me back my money!

Nov 13, 2012

avoid Xymox Percussion

Beware of this fraudulent organization called Xymox Percussion! These guys have charged me for my order the same day I placed it. It's been several months now and I am unable to reach them. Beware of this fraudulent organization, they are not sending anything to anyone!

No One
Jan 12, 2013

Xymox Percussion

First, I must state that I have to remain completely anonymous for fear of retaliation from Xymox's own Queen of Petty Comebacks and Empty Threats: JEN PLUMHOFF.

Second, I must state that if you are currently, or have ever had an experience with Xymox Percussion in which they charged your credit card but failed to ship the product within the promised time, you absolutely need to file a report with the Federal Trade Commission. You can file directly at:


After that I urge you to file a report online with the city of Ontario, California where Xymox is supposedly located.


Giving an account of my experience with Xymox is pointless since it's the same story the rest of you have to tell-- Xymox charged my credit card, failed to ship the product, and I am now being harrassed by Jen Pluhoff.

Jan 12, 2013

avoid all deals with this company

This company is just another credit card fraud! hey fraudulently overcharged my card without a reason after they got my private information and refused in a refund until I contacted my lawyer! Beware and avoid any deals with them!

Feb 1, 2013

Never again

I regret that I did not discover this forum until after I received the message below. Funny that the proprietor states he's not big on threats or demands after threatening (in the previous sentence) to cancel my son's order if HE does not receive an apology.

On Sat, Jan 26, 2013 at 2:46 PM, Kevin Heuerman <kevin@xymoxpercussion.com> wrote:
Maybe you should back off from being a jerk and apologize. Otherwise I am having the tenor sent back to us and refunding you your purchase.

We're not big and threats or demands. Sorry we are not the kind of company that gives constant updates during the process and production of your items purchased. Not our forte... and not our desire.


Kevin Heuerman

On Jan 26, 2013, at 11:14 AM:
Your lack of response is unacceptable. Maybe I stand a better chance of getting a response if I post my request via Facebook and Twitter?

On Jan 23, 2013 at 10:36 PM:
Please respond.

On Jan 19, 2013 at 11:54 AM:
It has been 13 business days since we placed our order. Can you please provide an ETA?

Product ordered on Jan 1, 2013
Site states: "allow up to 10 business days for your items to ship"

May 22, 2013

Paid for tenor pad, never received

Despite bad reviews online, we ordered from xymox anyway. Our son REALLY wanted this brand of pad. We waited the 4 weeks for delivery, as stated on their website. After the 5th week and no product, I tried calling. No answer. I tried emailing multiple times. After the 4th time, I got n email saying it would ship out the next day. WELL, here it is 4 more weeks later. Repeated attempts to contact them with no return communication from them. Finally, after telling them I was going to contact my credit card for product not delivered, I received an email saying my product had shipped. I asked for a tracking number......NO answer. I'm sure I will never hear from them. We ordered the pad on 3/28 .....today is 5/22. No pad..no communication....but I DO have $188 charge to my credit card. Bunch of frauds.

Jan 16, 2014

This is a complaint outlet, not a valid source of reviews

If you're about to buy a Xymox pad and are wanting to see reviews, just keep in mind the page you are reading now is ONLY an outlet for those who have complaints. the numberous, NUMBEROUS success stories and fantastic products and happy customers are found on their facebook page and on websites that offer the ability to submit "reviews" instead of just "complaints".

you'll have to look elsewhere. everybody knows custom products take time to ship. Xymox is still going strong and expanding RAPIDLY, so let that be comforting to you after reading all this garbage about people losing hundreds of dollars. Xymox is not in trouble with anyone and has broken NO laws whatsoever, nor have they ever stolen from anyone. just because people don't come back to their complaints to explain that they got resolved doesn't mean they didn't. If Xymox was really stealing money from people every day, they wouldn't be around. they'd be paying lawsuits and showing up in court all the time. but that's never happened, so obviously people who are claiming they've been stolen from and that Xymox is a terrible terrible mean company and the like are not coming back to rectify these egregious claims after they get their money back. Xymox is well known for refunding orders of customers who complain constantly. if that scares you away, then good. they probably didn't want your business anyways.

Jul 1, 2014

Not a Valid Source of Reviews? Remains to be seen...

My son placed an order for a tenor pad in Oct. 2013 and to date (July 1st, 2014), we have still not seen any evidence of the product. He has several email exchanges with Jen at Xymox. All empty promises at this point. I have made one final attempt to get this resolved today by sending an email message to them through my son's account that they have been sending to. I did also, just today receive a response from a complaint I filed with the BBB that they believe the item was lost and would be replacing it and shipping it within 3 days. So, as I said...remains to be seen...especially given the countless claims of shipments that have proved to be untrue. If they do in fact finally get the pad to us, I will make it a point to come back to this site and report that they did finally come through. If not...well I will report that as well here and you can definitely assume all the claims above are very much true and I would definitely advise that you DO NOT do business with them. If the pad is still not delivered, I feel with all the consumer complaints filed online (this site and others) with the same exact issues and the email documentation we have, it shows intent to commit fraud if we indeed never receive this product. Keep an eye out...I will most definitely report the outcome!!

Jul 15, 2014

Reporting back...as promised!

Well it's now been 2 full weeks since Xymox replied to a complaint I filed against them saying they would be completing our extremely overdue order and sending it out within 3 days. We have yet to receive the practice pad or so much as a response from the company. So...BUYERS BEWARE!!! From what I have gathered from the huge number of complaints against this company and my own personal experience...this is business as usual for them and they are nothing short of a BIG SCAM!!! Save yourself the legal battles and DO NOT DO BUSINESS WITH THIS COMPANY!!!!! Also...if you have been robbed like me and would like to share your story to help me build my case against them or if you would like my testimony for your case, please contact me via email: mel041873@yahoo.com. Thank you!!

Sam Moncman
May 30, 2015

Have patience

I have ordered my reserve snare pad about a month ago, and although it has not shipped it is still within the possible manufacturing timeline that was given, I'm patiently waiting for a product that I know is very well made (I've played on a few and loved every stroke) and worth the wait. Also, I've emailed them and have gotten very polite responses back, very quickly. Bothering them about your pad and constantly asking questions just wastes their time that they could be making it. They're a small company making quality hand made products. It's their passion and perfection takes time. Think about if you questioned constantly about every job and single thing you do? That would drive anyone crazy. Just let them do their thing and be patient. I'm very confident that my pad will be everything I want and more.

Apr 7, 2016


These are a bunch of crooks scamming people out of money. The wait the 60 days for the credit card to clear than they make up a bogus tracking number. It's all a scam. Don't send your money!

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