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www.usdirectexpress.com

United States, Maine

Consumer reviews about www.usdirectexpress.com

Lynda V
Dec 10, 2011

money taken from account; would not give merchandiser authorization number

I agree with complaints! Could not get debits @ vendors to go through even Soc. Sec. Direct Deposit completed days ago. Checked my acct AGAIN & it says my card is DEFECTIVE! Called customer service & was told I needed a new card; would get it 5 to 10 days. Told agent unacceptable since have no other finds & have to pay bills. Was given option of paying $13.95 for 2-Day expedited delivery; four days have passed & still no card. That means no food or medication for a disabled person. Hate this new card. If it does not improve will go bank to DD with JP Chase.


Have

William Orr
Dec 31, 2011

money taken from account; would not give merchandiser authorization number

I had two fraudulent transactions on my account in late October. I called their toll free useless number where they were of no help whatsoever. Eventually I had to cancel my card and get a new one and you guessed it, the fee for expedited shipping. Anyone living off of our paid benefits knows that it is expensive. Now, one month later, I have another bs fraud charge with a new account. The same bs. I called corporate at America (their boss'). They gave me instructions of what to say and do. I did it and now they're issuing yet a new card which I refuse to pay expedited shipping. Furthermore I have to now wait longerbfor my money which I desperately need. How can our government let people take our money electronically with no information such as a contact phone or even a web site. The charge should be immediately reversed if the people charging the account have no contact info. Scream at your elected official because we're literally being robbed with no help from our government which has contracted with these people. The thieves know how to use the system and now twice when I need help and it's obvious this usdirectexpress is incapable of standing up for the government consumers. Scream and scream loud. We are being robbed

William Orr
Dec 31, 2011

money taken from account; would not give merchandiser authorization number

Same as above

earlene
May 4, 2012

what happen to 160.00 balance

This is the first time I have had to use DIRECTEXPRESS CARD, I tried to make a ppayment over the phone the card was declined. Now the money is gone what happen to it DIRECTEXPRESS.

dyna890
Aug 8, 2012

Poor Customer Servce

Unable to speak with a real person using the customer telephone they give you.
Also, the website continues to come up, "Having technical difficulties try again later."
Called other numbers, they do not know anything. This is all very suspicious.
I hope they are not getting ready to do a huge rip off.
Very bad company

Cheryl Lambert
Sep 4, 2015

Unable to pay

I have been trying to pay a bill & it won't go through & I have the money on my card.I just want to know why.

rmartin822
Jan 5, 2016

Very Very Poor Customer Service

I have been trying for months now to have a matter involving the de-activation, of my card and the disappearance of a very large balance that was on it, resolved. I keep going around in the same circle of frustration and anger That was since September 2015. Please understand that I am a 92 year old widow who is also suffering from a stroke and really need my money. My son-in law, with whom I live, is also my representative. He wrote letters to direct express on my behalf and submitted (by fax) all additional info that was asked for. He also sent hard copies to the San Antonio P.O. Box location. To date nothing has happened and calls to Customer Service leaves you in Limbo at " Level 2" before finally disconnecting you....Then (could you believe it) the entire process has to be repeated again and again with someone else and you are "back to square one Is this the best Direct Express can do in providing Customer Service? Could someone please have the heart (if not professional courtesy) to call and/or write to advise when I will be getting my money? Or should this be reported to the Police as crime/fraud? I really need my money now. This is your final chance to do the right thing. Please escalate this to the highest possible level for the appropriate action and attention. Thanks
Rita G. Pollard

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