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www.Securus tech.net

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Consumer reviews about www.Securus tech.net

anwigg
Jul 30, 2015

Securus is taking peoples money

Last night 1 min into a call frim my husband housed at suwannee c.i annex, the call disconnects FOR NO REASON (twice:( then he calls today, it disconnects 3 times and says no third party calling for no damn reason. Im mad as hel. They make it so u cant really get in touch with a representative. Plus they dont refund your money. Definitely contacting the better business bureau and having all the ladies in our prison wives groupreport them for all the $ we each gave just lost.. we r single women, suporting families and for our calls to keep dropping, its bullshit!

Doretha Hill
Sep 16, 2015

rip offs, scammers, heartless

everyone has been getting the same complaints, who are these people and why are they the only company out there for every facility, prisons or jail?

Beatrice78
Oct 20, 2015

visit set up

I've been trying to set up a visit with my only child but every time I do the page always comes up with OOPS SOMETHINGS HAPPEND. Then i get an email stating that i successfully canceled my visit appointment. I was trying to cancel anything but set up a visit with my son. I've sent emails to this ridiculous company and nothing has been done. Stupid company!

Rachaelmthomas83
Nov 14, 2015

Stealing money

I used a friends debt card for 20 dollars.. I know thats t like 5 phone calls... I got like 15 phone calls. It was deducting money off the card without permission... I deleted my account... I refuse tobuse another debt card with this company ever again...

janthony1994
Dec 11, 2015

Long Hold Time

This is fucking ridiculous, I'm just trying to get help and I have been on hold for a hour!!!!! That is NOT acceptable. No one will answer the phone or help me.

jervece
Dec 11, 2015

Unprofessional and unhelpful

Yesterday I scheduled a video visit with my loved one, paying only $5 which seemed to be a good deal considering I'm located in California and they're in Florida, so the time difference is a huge factor. I made sure to set my alarm and login 20 mins prior. Once the "start" option was available, I then attempted to start my video visit. I sat and waited for about 5 mins before I realized that there as something wrong, so I called customer service so that I would maybe, be able to still see my family with a few mins remaining. Unfortunately, the tech rep. did not know what was going on so he thought just feeding me some bull and rushing me off the phone would do justice. He told me that I missed my visit, when he saw I was logged in and not receiving video while on the phone with him. So how could I have missed it? The reason was because I logged out and then logged back in when HE was instructing me on a troubleshoot. Not helping me resolved the issue he than hung up, I was furious to not get answers, I called again hoping to get better help but instead i got a young lady named Ashely in tech support with horrible customer service skills, I hung up with her because she refused to transfer me to someone that could help. I then called again and stayed on hold with two different people for a total of three hours. Through all of that I was not able to have my video visit today and now i have to print, fill out, scan or fax back in a refund form. Horrible morning. Horrible company!!!

jervece
Dec 11, 2015

Horrible company and customer service

Yesterday I scheduled a video visit with my loved one, paying only $5 which seemed to be a good deal considering I'm located in California and they're in Florida, so the time difference is a huge factor. I made sure to set my alarm and login 20 mins prior. Once the "start" option was available, I then attempted to start my video visit. I sat and waited for about 5 mins before I realized that there as something wrong, so I called customer service so that I would maybe, be able to still see my family with a few mins remaining. Unfortunately, the tech rep. did not know what was going on so he thought just feeding me some bull and rushing me off the phone would do justice. He told me that I missed my visit, when he saw I was logged in and not receiving video while on the phone with him. So how could I have missed it? The reason was because I logged out and then logged back in when HE was instructing me on a troubleshoot. Not helping me resolved the issue he than hung up, I was furious to not get answers, I called again hoping to get better help but instead i got a young lady named Ashely in tech support with horrible customer service skills, I hung up with her because she refused to transfer me to someone that could help. I then called again and stayed on hold with two different people for a total of three hours. Through all of that I was not able to have my video visit today and now i have to print, fill out, scan or fax back in a refund form. Horrible morning. Horrible company!!!

Blacktop
Feb 24, 2016

Needs to be more private

You should not be able to look up another account other than your own, now I have a fake baby momma playing on my phone each time I. Receive a call from my loved one because the crazy bitch is watching my account can u say stalker. Need to be more private even with the passcode if there is a account created online a person can view your calls and duration

Lena oliver
Mar 3, 2016

sick of securus technologies ripping people off!

I think we should all get together and file a law suit against this company, this is illegal, if we did this we would go to jail for it, so what makes them any different than anyone else, and why should the families have to pay for something that they have not done, I'm am sick and tired of being treated like trash by a company that is trash!
If they where so good, then they would stand by there word, like when they say ( if you need to talk to a customer service representative ), then there really would be one, not some computer voice for a payment, and every number they give you for a customer service representative is the same-computer voice for money, they are fake!

Lena oliver
Mar 3, 2016

thieves, cold hearted thieves!

Every time I go to pay my bill it is a lot higher than it should be, for example- it is suppose to be a dollar per call, I talked to him 4 times and they charged me 47.11 plus 6.98 handling fees and tried to say I owed 42.48 for a balance brought forward! There is know balance brought forward, I have always played my bill, and when I try to call them and talk to them to give them my confirmation number so they can see that I have paid, I can't talk to know one, IT IS LIKE THIS EVERY MONTH !
I AM SICK AND TIRED OF IT !
I think we all need to get together and start a lawsuit against this company, this is illegal, this is stealing from people that have done nothing wrong, who just want to talk to people they love!
I am going to try and see about getting a lawsuit going, I am disabled, I have rights to, I will not stand for this any longer, I am tired of them thinking they can do what they want, when that want, to who they want, because they are in the prison system, those prisoners have rights to, wether they have done right or wrong things in there life, they are human, people make mistakes, how can you learn from your mistake's if your tretreated like crap! I bet if it was there family member in there, there rates would not be so high and they would not have dropped calls, or anything else!

Lena oliver
Mar 3, 2016

screw you

You guys suck, I have wrot this 3 times and it time I write it you tell me to log in screw you,

Mollymcbutter
Mar 14, 2016

charges

I could not believe the cost of making a phone call. It is terrible. We should all band together start our own. Almost could be 15. for a 15 minute call. We are being punished for what our kids done. They have problems and being in Jail is not going to make them
better in the first place. Then being charge these cost for a 15 minute call. UNREAL I would say about 60% are on drugs. Probably
more if the truth was known. Anyway we love our family that is in there and put up with the high cost. I bet you gave some of us
the money to run the same business and we would save you money. CEO's would not be getting rich. Ran by the people and for the people. I bet we could even get volunteers. Just saying my opinion. AR

sonza jackson
May 3, 2016

sonza jackson

my phone drop twice today 5- 3- 2016 please can you help me by putting my money back on my phone so i can talk to my love one. THANK YOU SO VERY MUCH...............

sheraton06
Sep 8, 2016

updating credit info

I have a pre-paid phone acct. for my nephew. When I got a new chip card, the expiration date & security # changed. I tried to update my CC card info, but it tells me the payment was denied & I should call my bank. I did & was told, securus was still using the old data. I called, e-mailed, did a live chat & got the same run-around. My card's expired. No kidding. Your site won't let me update my saved card info, even though they tell me they don't save information for credit cards. My acct. says UPDATE CREDIT CARD & SAVE CREDIT CARD. These people are morons and don't know their butts from a hole in the ground. I tell them it's their system and they get snappy. I went through the correctional facility site and placed money (with the same card) with no problems. I have a balance on the acct. but since I can't get these idiots to update my card, that balance will be lost. I'm through with them. BEWARE OF SECURUS!

Angela campbell
Jan 10, 2017

Can I have my money back please?

I have used this service going on two years now I always figure with rates I will get so many calls so I always figure out to make sure I get to talk to him on special dates but even after all this I didn't get to talk either this year or. R last years Christmas my birthday I never get all of my calls they are hard to hear and we have been cut off and charged for all 30 min I alway try to make sure we will have a call on those special dates but it never works out because securustech is ripping me off I wish you would just let me talk to him for free or give me a refund I'm am all by myself. And I can't afford this please please help me out thank you.5019082472 Angela campbell

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