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www.o2gearshop.com

United States, Wisconsin

Consumer reviews about www.o2gearshop.com

tthinnes27
Dec 14, 2011

Stay Away

I agree completely with the review by wwu33. I ordered a pair of bindings after researching to find the right color for my skis. After a week, I finally received the bindings and they were the wrong color. Ordered black and white, received lime green/blue. Called customer service and they told me they upgraded my order because they didn't have the bindings I ordered and paid for. Getting a different product than ordered is not an upgrade, especially without asking me if I was happy with the substitute. They just sent it hoping I wouldn't care. Manager told me they were just trying to make the situation right by sending an "upgrade" which was really just the same product in a color I didn't want. Customer service simply said they didn't have the product and were just trying to fill the order. I asked to exchange them for a similar binding that was worth $10 more than the binding they sent (I offered to pay the difference), and they offered it to me for $40 more to cover their product and shipping costs and still make $5-10 (manager's words). I've now missed other sale prices on bindings and an additional 2+ weeks of skiing because I can't mount bindings on my new skis. I just found out my friend had a similar experience with a jacket he ordered last year - waited 2+ weeks for shipping and then was sent a different jacket without warning.

htlcalbbs
Jan 17, 2012

Stay Away

Initial Order, credit card charged - Jan 4th
Email from o2 stating Item not available, given IN STOCK, READY TO SHIP options - Jan 6
Email to o2 asking for bundle options - Jan 6
Response from o2 regarding Jan 6 question - Jan 9
Response to o2 with new option to order - Jan 9
Received email stating my CC was getting refunded because I didnt select another option, order cancelled - Jan 13
Called Customer service, was told order was not cancelled - Jan 13
Received email stating second selection was not available - Jan 16
Called o2, told "sorry", pick something else or refund was my option. Asked to speak to manager. Was told that the man on the phone was the highest person I could speak to. Was told I'm not the only person ordering from them and they get a lot of email. Explained to o2 that they should hire the staff to handle their volume. Went with the refund.

Ski trip in 1 month. Good thing I started early.

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