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WorldSIM- Travel Genie

United Kingdom

Consumer reviews about WorldSIM- Travel Genie

Ctousif
Jun 18, 2015

Roaming with easy means

While I was flying toward Leipzig-Altenburg Airport, I purchased a dual SIM phone from WorldSIM, the Travel Genie. Actually, I was looking for an international roaming SIM card and I could see that the WorldSIM was giving a free SIM card with this phone. I made first call to a German local number for 30 sec, but WorldSIM charged £25.96. I was really shocked and when I sent an email they said that I was in wrong profile. But they refunded me the amount and suggested me to stay with Euro Zone profile. After that, everything going on so good.

aukaneck
Jul 29, 2016

Don't waste your money - WorldSIM simply doesn't work

The U.K. number provided will not accept any incoming international calls, including those made from their own recommended roaming partner networks.

Their technical department has been working on it for one week, and finally customer service told me that if the WorldSIM card doesn't work it's my problem, and I have to contact each and every one of their roaming partners to ask them to fix the problem with the WorldSIM sim card. They even told me to provide them with feedback from their own roaming partners about the cause of the problem. They also refuse to refund the cost of the faulty WorldSIM card.

If you need reliability and good service, look elsewhere.

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