RUDE RUDE RUDE customer service rep

I am an employee of WordSmart and wanted to address some of the issues mentioned in this complaint. First of all I’m sorry to hear that any of you had a negative experience with any representative of our company. WordSmart contacts parents of high school students who have expressed interest in getting help on the SAT or ACT. We have a product that is guaranteed to increase the students score on these tests. If you ever feel a sales representative has treated you rudely please let us know at 1-800-641-9673. If we are not informed of the issue we can not act it. We will be able to find out who contacted you based on your phone number and then we can fix the problem. Furthermore if you would like to be removed from our calling list you can do so at that same customer service phone number.
In regards to the comments about the product being sent for a 30 day trial and questions as to when that trial starts/ends, our trial period does not start until the WordSmart product is delivered to your home. We know the date delivered through the United States Postal Service tracking system. Our trial period does not start at the order date, we make sure our customers have possession of the product for a full 30 days. We are not a company that is trying to trick anyone. It is absolutely true that if someone contacts us about returning their product after their trial has expired the product is not refundable. Just like you can’t go to a store and return something after the return period, our business is the same. We are always happy to do product exchanges if that helps our customers but we do have a return policy like any other business.
If anyone has any questions about their account or would like to be removed from our calling list our customer service department would be happy to help you. They can be contacted at 1-800-641-9673.
WordSmart Customer Service