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Westlake Financial

United States

Consumer reviews about Westlake Financial

Jason62
Dec 20, 2011

repo

99% of the posts are negative when it comes to Westlake and 1% is positive with the Westlake experience...wonder why?
Is the majority wrong or is it that the 1% that are in favor of Westlake actually work for them and are told to post these positive experiences??

Jason62
Dec 20, 2011

repo

More Westlake Financial complaints
Westlake Financial - RUDE
Westlake Financial - Keeps calling me and I'm not a customer
Westlake Financial - Bad service
Westlake Financial - Will not take credit cards for final payment!
Westlake Financial - Westlake financial is the worst company I have ever dealt with
Westlake Financial - Rude and heartless
Westlake Financial - unprofesional
Westlake Financial - repossession of my car
Westlake Financial - Reps are certified idiots
Westlake Financial - They are not run honestly or professionally

Look at the above links...gees.

Not to mention the comlpaints with the BBB
Factors that lowered this business's rating include:
517 complaints closed with BBB in last 3 years | 164 closed in last 12 months

Wow a lowered BBB rating, 517 complaints in 3 years...just sayin.

brunobrown
Dec 22, 2011

low class company

This is the most unprofessional low life lender in america. I should have gotten my
This is most unprofessional company, save your nervs and don’t use it!
I’ve got my loan from this company and this is the worst thing I did last time! They call me up to 3-4 days before the payment is due and up to 10-15 times EACH day! I never missed the payment before, but they don’t care about it they still keep calling me before payment day and ask stupid questions like „what color is the car now” This is so annoying! Never do business with them, you will regret about it as soon as you will take the loan.

nzoe22
Apr 8, 2012

repo

I never had a problem with them..I always pay ontime..they never called me..You people probably call them yelling because Repo took your car!! And take it out on them so what do you respect lol

nzoe22
Apr 8, 2012

repo

I pay on time so therefore westlake reps don't bother me..I have no issues with them..Im really surpised at what Im reading above!!!

JOE
Apr 24, 2012

TURNING THE TABLES ON WESTLAKE

I HAVE NEVER BEEN LATE ON ANY OF MY PAYMENTS OF $401 A MONTH, IN FACT I ALWAYS PAY A FEW DAY BEFORE DUE DATE AND YET THEY CALL ME BLOWING UP MY CELL PHONE TELLING ME TO PAY UP, UUMMMMM LOOK AT THE SYSTEM I PAID!! THREE MONTHS AGO I MADE AN ONLINE PAYMENT, RECIEVED MY CONF CODE, THOUGHT ALL WAS GOOD, THEN I GET THE CALL AGAIN TELLING ME THAT I AM LATE ON MY PAYMENT! ))))WHAT(((((
I TELL THEM THE PAYMENT WAS MADE DAYS AGO AND I HAVE THE CONF NUMBER FOR IT AND BANK STATEMENT TO SHOW IT...SO I CHECK MY ACCOUNT ONLINE AND THEY NEVER POSTED MY PAYMENT, THEY KEPT CALLING ME SAYING TO REPO MAN WAS COMING TO GET MY CAR FOR NONE PAYMENT! REALLY???? I TOLD THEM THAT I WILL NOT BE MAKING A PAYMENT UNTIL MY NEXT PAYMENT DATE BEING THAT I HAVE ALREADY MADE MY CURRENT PAYMENT AND THAT THEY NEED TO CORRECT THERE ERRORS, AND APPLY MY PAYMENT. I FAXED THEM PROOF, AND STILL THEY WERE THREATNING ME WITH REPO...THEY NEVER APPLIED MY PAYMENT. I ALSO FOUND OUT THAT THEY WERE NOT REPORTING MY ACCOUNT TO THE CREDIT BUREAU, SOOOOO...... SENCE I DELT WITH THESE f*@S BEING RUDE, CALLING ME NAMES, INSALTING ME, CALLING ME ALL TIMES OF THE DAY, AND STEALING FROM ME, YES, STEALING!!!! THEY ARE SCUMS,,,, AND SENSE THEY SAID, THEY COULD LOCATE MY CAR THROUGH GPS,(MIND YOU THAT A LIE, THEY NEVER HAD GPS IN MY CAR!!!!!... I PARKED THE CAR IN A GARAGE AND TOLD THEM TO USE THE GPS AND GO GET THE CAR, I WONT BE MAKING ANY PAYMENTS! LOL... THREE MONTHS LATER AND STILL THEY COULDN'T FIND THE CAR....LOL... I CALLED THEM OUT ON IT AND THEY FAILED,,,,,FINALLY I GOT BORED ON TURNING THE TABLE ON THEM AND TRADED THE CAR IN, SCREW YOU WESTLAKE!! YOU ARE ALL SCUMS!!!

marrakesh
Oct 22, 2012

shameless scam!

I paid this company for my new vehicle about $15 000 and now they are saying that they never received money and refuse to give me my vehicle. They just stole my money without a shame! Beware of this company and stay away!

Cityofaustinaaen
Jun 22, 2013

Westlake Financial Services

We went to a local small dealership in Austin, Texas, looking for a used car. Due to the age and mileage of the vehicle, the dealership recommended Westlake Financial and tells us that this subprime and will finance anyone. The dealership did not tell us that this is a loan shark company ! Even before our loan with was approved, they call all of our references and demanded our son, who is a minor, under the age of 18, to apply for the loan. Other reviewers stating that Westlake Financial Services will call you even before the due date. We can not wait until this loan is paid off - the sad news is our loan has not even started yet. For those looking for a stress-free and pleasant company that will finance used vehicle with high mileage, please check out http://www.Prosper.com We just recently discovered Prosper after our Westlake process

tntboys08
Dec 17, 2015

No problems

I honestly don't see why there are so many complaints on this company. We have our Jeep financed through Westlake Financial and have for almost a year now and have not had one single problem with them. A couple of years ago, we did a mortgage modification to lower our mortgage payments on our house and, little did we know (thanks to the idiots at Bank of America), that would negatively impact our credit, so our once good credit rating slipped after that and we had difficulty obtaining a decent auto loan, but Westlake accepted us and gave us an affordable loan for the Jeep we really wanted. We have made every single payment on time and they never bother us. Unfortunately, my husband just had to have unexpected surgery and is going to be out of work for 6-8 weeks and we are waiting for his short-term disability payments to start, so that left us depending solely on my income to pay the bills until that starts. Our Jeep payment just came due the other day, so I called Westlake this evening and explained our unfortunate set of circumstances and asked if there was any way we could make our payment later or get any other sort of help since we are a bit strapped this month because of my husband being unexpectedly temporarily out for work after his surgery and waiting for his short-term disability checks to start. The woman I spoke with was very nice and helpful. She checked our account and said that we were eligible for a deferment, meaning that we wouldn't have to make a payment this month and they would just defer it to the end of our loan. She processed the deferment and said that our account will show as being current within 24 hours and we can just resume making our regular payments next month. What a HUGE help this is!!!! I honestly didn't expect them to do much if anything to help us out, but I was very pleasantly surprised when they did! All it took was a quick 2-minute phone call and we were taken care of! I normally don't write these types of reviews, but after seeing all of the negative reviews on this company, I felt the need to share our positive experience. I have a feeling that most of these negative reviews are from people who don't make their payments, which causes them to run into problems and then they try to blame the finance company. Really, if you make your payments as you agreed to when you bought your vehicle, you won't have any problems!

Phil26jones
Aug 16, 2018

Illegal Repossession

I purchased a 2011 Ford F-250 King Ranch pickup truck in November of 2017. Westlake Financial was the lender who financed the vehicle. I have never been late on any payment and I have always maintained full coverage auto insurance on the truck.

On July 19, 2018 I was, unfortunately, involved in a high speed collision that crushed my lower left leg, put me in th hospital for 24 days and two surgeries, and left me facing a lengthy rehabilitation before being able to use my left leg.

While I was hospitalized, without contacting me or my insurer of record, Westlake Financial REPOSSESED my truck from the wrecker yard where I had it towed. When I was released from the hospital my insurer and I called the wrecker service to make arrangements for the adjuster to come assess the truck. It was then we were told about the repossession (for which they had absolutely no grounds).

Immediately, the adjuster and I called Westlake Financial and spent over 3 hours being sent from one dept to another but being told nothing. Finally we found out that Repossessions Incorporated out of Minneapolis MN was the repossession company. They are NOT licensed to do business in Louisiana plus the are a subsidiary of Westlake Financial. They would tell us nothing about the location of the vehicle. We went back to Westlake Financial for more run around. We finally then learned that they had originated their own “claim” on MY truck and assumed the role as primary in place of my insurer, hiring their own “independent” adjuster to establish the value of the totalled truck!

At this point I still do not know where my truck is. I have a repossession attached to my credit report. And I have a bill on my account for $475 for fees associated with their 100% illegal repossession of my truck.

I have retained counsel and we are partnering with the Attorney General’s Office of the State of Louisiana, The Louisiana Motor Vehicle Commission that has oversight of all retail lenders of vehicle loans, and the Louisiana Office of a Financial Institutions that has oversight in other areas of Westlake Financial violations!

My counsel does not handle class cases but I am of the firm opinion that there is a nationwide class in this matter. I say that because the rope-a-dope I endured for 5 hours total yesterday and for another period today was far to well practiced for this to be an isolated incident! I will be consulting further with a class action attorney once lawsuits against all pertinent and relevant parties have been filed innRapides Parish District Court!

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