West Elm |
| United States |
|
|
Consumer reviews about West Elm |
|
melnel78
|
Dec 11, 2011
|
Delayed 3+ months
I ordered the Lorimer sectional from West Elm at the beginning of August. My husband and I moved to southern CA on September 1 and did not receive the sectional until November. When it arrived, I was immediately disappointed with the quality of the cotton basketweave fabric and the color was off from the swatch I received. I contacted Customer Service and was on the phone with them for at least an hour. They asked me to take a photo of the sofa and send to them so they could decide if the sofa was of poor quality or not. Of course they said the sofa was fine and that I was unable to return because it's a custom order item. After arguing with the rep for 35 minutes, finally she said her supervisor would allow a return but only with a merchanidse credit. They picked up the sofa a week later and finally issued a merchandise credit so I could order another sofa. I ordered the regular Lorimer sofa in the stock fabric and color to avoid future delays. According to the website, the sofa was on backorder until the end of November. I checked my order status again and it said expected delivery of 12/09/11. I contacted Customer Service since I did not receive a call to schedule the delivery and to my dismay was told the sofa is on backorder until January 2, 2012 and I would have to wait another 1 to 3 weeks for delivery. This is beyond a joke now! We've been in our new townhouse since September 1 and stil do not have a sofa. We have guests coming for the holidays and no sofa! Thanks West Elm for making the holiday season a little more stressful! Where is their furniture manufactured?! They seem to have no control over delivery dates on sofas these days. I didn't have this problem when I ordered my first sofa from them about 4 years ago.
|
|
sharonc45
|
Jan 17, 2012
|
Delayed 3+ months
Their vendor is MaxHome 662-862-9966. I have been lied to about the delivery of my Chester sofa several times, and am now being told it is just now in production. I called MaxHome directly and they would not tell me anything about my order, but did say they are not backed up (supposedly). I will never order from West Elm again.
|
|
Previous 1 Next |
|
|
