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West Edmonton Hyundai

Canada, Alberta

Consumer reviews about West Edmonton Hyundai

WeBetterBiz
Dec 13, 2011

Lied

I feel your pain. I have lived many years in life Woulda-Coulda-Shoulda trap. I liberated myself. as you have, from this trap a few years ago and like yourself I am on a mission to educate others through my experiences. Your experience may differ but the Dealership is the same.
My unfortunate experience has been with the service department and its company supported directives. The story is quite lengthy so if your interested you can email me at [email protected] and I will send it to you. It is quite unbelievable. Seeing is believing though. "YES" I actually have a video of the final event. I could send that to you as well. Camera phones are great. For better exposure I can link your page to mine, once I am up and running, if you like. Check out DealerRater.com. You can try writing a review but as I have found the dealership intercepts all unfavorable reviews and does what they can to "not post" them. But do try.
Thanks for the heads up.

SeanH
Dec 17, 2011

Lied

In a twist of fate I have to give props to the new management. After bringing all this to their attention as to what has happened they have actually as of today purchased the car back. At full blue book value no less. So no matter how pissed I am about what happened, I can say the dealership has acted in good faith to correct the situation.

WeBetterBiz
Dec 24, 2011

Lied

Your a lucky one and good on them. Hopefully your loss was minimal. Did they convince you to buy another vehicle from them? A friend of mine wasn't so lucky. As for my situation. Their service manager Jeff Larson said to me on video that "he had done his job by replacing my two cracked door handles on my new car regardless that they didn't match in color. For as long as they weren't cracked then he had done his job. I now have two handles on each side of my new car that look a little funky. This was just one little slip of Jeff's. I gave the general manager, Dwayne Nelson, the opportunity to take ownership of my concern yet he passed it over to a flunky of his Tom Peters. Tom only aggravated the situation more. Keeping Jeff employed only shows support in Jeff's lack of standards, professionalism and customer satisfaction and makes a statement of the dealerships standards as well. It looks like I will, once again, be the maker of Karma. The video I have speaks volumes and will definitely land a crushing blow. Oh! one other thing. The entire back end suspension of my car (6 months old) was destroyed while in their care of one week. New struts, bushings, etc. It must have been one heck of a joy ride for whom ever. You would be shocked at what came out of Jeff's mouth regarding that. Any How! Like my neighbor likes to say "It's All Good".

WeBetterBiz
Jan 7, 2012

Lied

Click the following video link or copy and paste it into web browser. Hyundai Full YouTube Video Link: http://youtu.be/5hCSZYcajrY.

WeBetterBiz
Jan 20, 2012

Bad Service / Company Standards

Click the following video link or copy and paste it into your browser window to see it for yourself: http://youtu.be/5hCSZYcajrY

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