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Wecare@bloomex.com.au

Australia

Consumer reviews about Wecare@bloomex.com.au

Danniell Pannowitz
Nov 3, 2016

Wecare@bloomex.com.au

Australia
Wecare@bloomex.com.au

Flowers

Really unhappy about the flowers my sister received for her birthday completely different from the ones I picked off your website and paid for really poor quality flowers cheap looking like I picked them up from my local service station packed uncaring I fully expect a replacement for my sister order number 1263832

Flowers

Kay Cruse
Oct 10, 2017

Falling Roses no F3 sachet

Received flowers 30 mins ago and roses dropping. No F3 sachet in delivery box.

Falling Roses no F3 sachet

gerrytaylorwood@powrup.com.au
Jan 11, 2018

We don't care!

Gate shut so the box of flowers were chucked over landing half way down the path! They had my mobile number and the gate was bolted not locked. The flowers were a mess, broken stems and fallen petals. Then their websites were down, most of them. Disgraceful, will never let my Family use them again! Gerry.

Michael25
Feb 12, 2018

Flowers not asked for

Hi my partner received the below photo and we are unsure who they are from could you please tell us how the payment was made and who by. We have had a few other things going on and the police may contact you for information if you can’t give it to us thanks much appreciated

Flowers not asked for

magsozard
Apr 8, 2018

ANNIVERSARY FLOWERS

HI I ORDERED SOME FLOWERS FOR MY BROTHER AND SIS-IN-LAWS WEDDING ANNIVERSARY ..I HAD TO CHANGE THE DATE AS THEY WERE AWAY AND I DIDNT REALISE ;;;I CHANGED IT TO BE DELIVERED ON THE 5TH APRIL ;; BEEN TALKING WITH MY SIS-IN-LAW THIS MORNING ON SKYPE AND ASKED IF SHE LIKED HER FLOWERS---SHE SAID SHE HAD --HAD NO FLOWERS --PLEASE LOOK INTO IT AND GET BACK TO ME PLEASE MY PURCHASE ORDER IS 1340909

ElenaJane
May 15, 2018

Extremely dissapointed

I ordered flowers for my mum for mothers day. I chose delivery for 13/05/18 and paid extra for this delivery. Flowers were delivered on Friday 11/05/18- two days before mothers day and they were not fresh.
As I do not live in Australia, I can not upload a photo of the flowers my mum received, but I am most unhappy about the fact that they arrived 2 days before mothers day.
I have tried 3 times to raise a complaint with customer service and they have been absolutely no help. I finally got through to the online chat today and felt like I was basically talking to a computer and that they did not care at all.

I have used this company before and have had no issues, but this has really upset me and I don't think I will be buying flowers from this company again.
All they offered me was half of the delivery back. I would like a full refund as the flowers were not fresh, they were not delivered on the day I chose (if this was not an option they should have stated on their website) and the customer service has been atrocious.

Please sort this out.

Matt1703
May 16, 2018

BUYERS BEWARE - THIEVES WORK HERE

Absolutely pathetic !

Paid for flowers to be delivered on Mothers day and they weren't, an email was sent stating delivery the next day.
Surprise, surprise no flowers.

This company is a joke!

First they offer a free upgrade on the flowers and to refund the surcharge for Sunday delivery and then in the next email they sent they claim they didn't promise a supersize or to refund.

Everytime I call I get someone from another country who is always having issues with the internet and phone lines.

I have attempted to resolve this issue over live chat with a guy named Paul who clearly does not exist.

I have had enough of the excuses that have been given to me and will now be lodging a claim for Fraud and Theft via the ACCC.

UNACCEPTABLE!

Order #1351476

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