Log inRegister
Add a Review

Wasauna

United States, Arizona

Consumer reviews about Wasauna

Bad call
Jan 6, 2012

Buyer beware these products are not worth the money

We bought a steam shower and jacuzzi tub from this sorry excuse for a company. After installing both units, we could not get any cold water from the steam shower or tub ----just piping hot water!  Called their tech support and after numerous attempts on their part to convince me that my installer must have incorrectly installed both units...they finally offered to send us parts to repair the  brand new shower and tub!!! We were told the problem sounds like a clogged cartridge from debris and the only way to rectify the problem is to replace it at our expense as far as labor. Their warranty does not cover labor costs even though you are having a problem because of a defective part.  I am still scratching my head in disbelief, but after combing through the warranty I realized I was left with no choice. 

We received the part and eventually found someone to replace it and it worked.  Just in time for the next problem. The faucet temperature control. ..For some very odd reason after setting the faucet control to a certain temperature it starts to stiffen or cease up to a point where you can barely turn it to adjust to a hotter or colder temperature. Eventually it is just stuck at that temperature! The Jacuzzi started doing the same thing as well. You can actually hear and feel what seems to be the hot and cold water hoses behind the faucet control twisting around while trying to adjust the temperature nob.

Fast forward >>> one year later ----steam shower is leaking from the bottom after taking showers --jacuzzi tub once again is outputting only steaming hot water ---steam shower Handheld faucet fell and broke into a million pieces because it is not metal but, cheap china plastic coated in a chrome finish ---Wire basket accessory holder  in shower is rusting ---hand held faucet (tub filler) in the jacuzzi tub also cracked and broke and water is constantly running from the faucet and also through one of the airjets in tub. Tub drain also has a crack which now makes it impossible to open and close the drain properly.  If we try to use the tub the drain  popup just falls right in and we can not remove it to drain the water out afterwards.

Fast forward >>> few months later and we have now discovered that the jacuzzi tub has a cracked pvc pipe underneath that is leaking water through the floor of our master bath down to the front entrance on lower level of our apartment. After calling the plumber in to cap the tub and remove the cracked PVC part,  looking at this thing the plastic was so thin and feeble it might have as well be made out of disposable plastic cup material. Im surprised it didn't crack the first day someone step into the tub to use it...and to think this is the exact same inferior part  they will be shipping me as replacement, well lets just say, Im searching the web as we speak for reliable jaccuzzi tubs at a reasonable price. 

To say this whole experience has been a nightmare would be an understatement. I will never be stupid enough to make such a huge investment on an "unfamiliar brand" because had this been Kohler, American standard or any other familiar household name I would have support in all states. I foolishly gambled my money online with a shady, fly by night company who puts pretty, glossy pictures online of what seems to be high end products but what u actually get in return is cheap knockoff, made in china garbage imitation of the real deal. Do yourself a favor,  do not get suckered  into wasting your hard earned money on their crap. These products are straight TRASH!  Their "5 yr parts only" warranty is a joke because you will just be paying a plumber every few months to replace one defective part after the next with more of the same exact defective parts that wasauna ships to you.  My decision to Spend my money with wasauna is the equivalent of driving to a land fill and tossing thousands of dollars in it. You have been warned.

Add a Review about Wasauna

    Review Title
    Country
    City (optional)
    Address (optional)
    Phone (optional)
    Website (optional)http://
    Review text
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Reviews

    wedding dress - Perfect! Looks exactly like the picture.
    Service from this seller was amazing. So nice and responds...
    Reagan.com - Resolution by Reagan Support Team
    58658 I had an issue with the font size changing on my...
    Quickbooks support - Quickbooks support 1-877-268-9299
    Dial 1-877-268-9299 for instant help related to all your...
    Smart Tuition - unethical billing practices
    I apologize for any frustration you are having. Please...
    Country Club Dubai - Cheaters
    Dear friends.. Myself Jenit from Abudhabi, UAE. Today...
    transfer - transfer policy
    Want to ask..has a anyone called mary clark at the halifax...
    doubleu casino - Full Investigation
    Full Investigation for Double u Casion
    Saudi telecom (STC) - Broadband disconnected after non payment. Then paid, when...
    Dear sir, My broadband disconnected yeaterday, for non...
    TVLAND NETWORK - New Shows
    I am seeing a LOT of complaints about the lack of class...
    QLINK WIRELESS - flip phone ok.. but now replaced w/ smartphone & not...
    not sure if just not charged or what.. loved my flip phone...
    TVLAND NETWORK - TVLand
    The new commercial for Younger repeatedly uses the...
    Younger AF - Younger AF
    The new commercial for the show Younger, repeated uses the...
    NuWave Induction Cooktop - NuWave Induction Cooktop
    I purchased three NuWave units .. a Flex through Amazon...
    JustFly.com - Do NOT use JustFLy
    This company is a scam and has the worst customer service...
    Bounty Paper Towels - Mae Jewell
    Yes, got the big pack at Walmart and those are the select...
    MASTEC - Employee Compliment
    Just a short note to compliment your technician Mr. Victor...
    Walmart family mobile plan - Charged for 2lines when 1was canceled
    I recentently called them last month to turn off one if...
    Country Club Dubai - CHEATED BY COUNTRY CLUB
    I am also cheated by country club since February 2016 ,...
    Norton - renewal of services
    Even after I cancelled the service due to the higher price...
    Country Club Dubai - Country Club fails to keep up to promises by Sales team
    This comes as a surprise for me when I find myself trapped...

    Share this site with others

         
          

    Recently Updated Reviews

    wedding dress - Perfect! Looks exactly like the picture.
    Service from this seller was amazing. So nice and responds...
    Reagan.com - Resolution by Reagan Support Team
    58658 I had an issue with the font size changing on my...
    Quickbooks support - Quickbooks support 1-877-268-9299
    Dial 1-877-268-9299 for instant help related to all your...
    Smart Tuition - unethical billing practices
    I apologize for any frustration you are having. Please...
    Country Club Dubai - Cheaters
    Dear friends.. Myself Jenit from Abudhabi, UAE. Today...
    transfer - transfer policy
    Want to ask..has a anyone called mary clark at the halifax...
    doubleu casino - Full Investigation
    Full Investigation for Double u Casion
    Saudi telecom (STC) - Broadband disconnected after non payment. Then paid, when...
    Dear sir, My broadband disconnected yeaterday, for non...
    TVLAND NETWORK - New Shows
    I am seeing a LOT of complaints about the lack of class...
    QLINK WIRELESS - flip phone ok.. but now replaced w/ smartphone & not...
    not sure if just not charged or what.. loved my flip phone...
    TVLAND NETWORK - TVLand
    The new commercial for Younger repeatedly uses the...
    Younger AF - Younger AF
    The new commercial for the show Younger, repeated uses the...
    NuWave Induction Cooktop - NuWave Induction Cooktop
    I purchased three NuWave units .. a Flex through Amazon...
    JustFly.com - Do NOT use JustFLy
    This company is a scam and has the worst customer service...
    Bounty Paper Towels - Mae Jewell
    Yes, got the big pack at Walmart and those are the select...
    MASTEC - Employee Compliment
    Just a short note to compliment your technician Mr. Victor...
    Walmart family mobile plan - Charged for 2lines when 1was canceled
    I recentently called them last month to turn off one if...
    Country Club Dubai - CHEATED BY COUNTRY CLUB
    I am also cheated by country club since February 2016 ,...
    Norton - renewal of services
    Even after I cancelled the service due to the higher price...
    Country Club Dubai - Country Club fails to keep up to promises by Sales team
    This comes as a surprise for me when I find myself trapped...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username