Log inRegister
Add a Review

Wasauna

United States, Arizona

Consumer reviews about Wasauna

Bad call
Jan 6, 2012

Buyer beware these products are not worth the money

We bought a steam shower and jacuzzi tub from this sorry excuse for a company. After installing both units, we could not get any cold water from the steam shower or tub ----just piping hot water!  Called their tech support and after numerous attempts on their part to convince me that my installer must have incorrectly installed both units...they finally offered to send us parts to repair the  brand new shower and tub!!! We were told the problem sounds like a clogged cartridge from debris and the only way to rectify the problem is to replace it at our expense as far as labor. Their warranty does not cover labor costs even though you are having a problem because of a defective part.  I am still scratching my head in disbelief, but after combing through the warranty I realized I was left with no choice. 

We received the part and eventually found someone to replace it and it worked.  Just in time for the next problem. The faucet temperature control. ..For some very odd reason after setting the faucet control to a certain temperature it starts to stiffen or cease up to a point where you can barely turn it to adjust to a hotter or colder temperature. Eventually it is just stuck at that temperature! The Jacuzzi started doing the same thing as well. You can actually hear and feel what seems to be the hot and cold water hoses behind the faucet control twisting around while trying to adjust the temperature nob.

Fast forward >>> one year later ----steam shower is leaking from the bottom after taking showers --jacuzzi tub once again is outputting only steaming hot water ---steam shower Handheld faucet fell and broke into a million pieces because it is not metal but, cheap china plastic coated in a chrome finish ---Wire basket accessory holder  in shower is rusting ---hand held faucet (tub filler) in the jacuzzi tub also cracked and broke and water is constantly running from the faucet and also through one of the airjets in tub. Tub drain also has a crack which now makes it impossible to open and close the drain properly.  If we try to use the tub the drain  popup just falls right in and we can not remove it to drain the water out afterwards.

Fast forward >>> few months later and we have now discovered that the jacuzzi tub has a cracked pvc pipe underneath that is leaking water through the floor of our master bath down to the front entrance on lower level of our apartment. After calling the plumber in to cap the tub and remove the cracked PVC part,  looking at this thing the plastic was so thin and feeble it might have as well be made out of disposable plastic cup material. Im surprised it didn't crack the first day someone step into the tub to use it...and to think this is the exact same inferior part  they will be shipping me as replacement, well lets just say, Im searching the web as we speak for reliable jaccuzzi tubs at a reasonable price. 

To say this whole experience has been a nightmare would be an understatement. I will never be stupid enough to make such a huge investment on an "unfamiliar brand" because had this been Kohler, American standard or any other familiar household name I would have support in all states. I foolishly gambled my money online with a shady, fly by night company who puts pretty, glossy pictures online of what seems to be high end products but what u actually get in return is cheap knockoff, made in china garbage imitation of the real deal. Do yourself a favor,  do not get suckered  into wasting your hard earned money on their crap. These products are straight TRASH!  Their "5 yr parts only" warranty is a joke because you will just be paying a plumber every few months to replace one defective part after the next with more of the same exact defective parts that wasauna ships to you.  My decision to Spend my money with wasauna is the equivalent of driving to a land fill and tossing thousands of dollars in it. You have been warned.

Add a Review about Wasauna

    Review Title
    Country
    City (optional)
    Address (optional)
    Phone (optional)
    Website (optional)http://
    Review text
    Attach photos (optional)
    Confirmation code

    Submit

    Share this site with others

         
          

    Recently Updated Reviews

    appliancesconnection.com - Happy with Appliances Connection
    We are happy with our purchase and the cost of them. I...
    http://www.placementindia.com - Increase the presence of our recruitment agency
    I didn’t realize how much our company was lagging behind...
    ALC Quilt shop - Do Not Use This Company
    I ordered 2 labels for two quilts. Did not wait to take...
    TVLAND NETWORK - Stick to the old shows
    I watch tv mostly between 8 and 12oclock nightly and I...
    Dara Mir - Liar-Fraud
    We are a company based out of Texas, we made a large order...
    148467 - Beautiful Items But the Customer Service and shipping are...
    I placed my order on July 7th of 2015, and as a young...
    RVTL and Equinox Anti-Aging Creams - RVTL & Equinox are SCAMS
    SCAM! Do Not sign up for the so called "free...
    tagged@taggedmail.com - English language
    Why is the text I receive on taggedmail in some foreign...
    Alcon contact lens rebate - Horrible experience
    I have no idea how it can be legal for a company to...
    SBS Transit - Chew
    To whom it may concern On 30/7/15 at 2330, bus service...
    19Breeders.com - DO NOT BUY PUPPY FROM THEM. IT'S PART OF A PUPPY MILL!
    DO NOT BUY PUPPY FROM THEM. IT'S PART OF A PUPPY MILL!
    TVLAND NETWORK - Impastor
    Impastor is absolute garbage! You have crossed the line...
    Phoenix Health Plan - phoenix health plan
    phoenix health plan is the worst!! I was sold phoenix...
    Premiers Management Consultancy - FAKE AND CHEATERS
    STAAAAAAAAY AWAY. They are f**ken cheaters, they took my...
    www.Securus tech.net - Securus is taking peoples money
    Last night 1 min into a call frim my husband housed at...
    ANC - AWARD NOTIFICATION COMMISSION
    I have received as called you have won $2,00,00.00 award...
    L&T Development LLC - Beware of Jon Hill aka Jonathan Hillert
    'm writing to warn others about the terrible...
    Family Feud - Not A Family Show Anymore!
    Not Funny,Not fun to watch. What used to be a great FAMILY...
    TVLand - Please abandon Impastor
    Tv Land has a nice reputation for clean enjoyable...
    TVLAND NETWORK - Disgusting programs!
    Please get the horrible show Impastor off your station. ...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username