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Walmart Pharmacy

United States, Arizona

Consumer reviews about Walmart Pharmacy

fmaon06
Dec 24, 2011

Rude and not helpful

I work in a Walmart Pharmacy and I'm sorry to say that this can be a common occurrence. I'm sorry that it happened to you. Not to make excuses, but the pharmacy can be so strapped to get everyone their prescriptions quickly, things fall through the crack. To be honest, 7 prescriptions is a lot to fill, and especially with all of the quality assurance steps it has to go through. There are numerous issues that can pop up that holds up the filling process. Other customers for one thing... picking up, dropping off, asking questions, drive-thru, insurance problems, calling the doctor to review information... At any point there can be 60 other customers being filled at the same time.

It sounds as though one of the prescriptions had gotten held up in the queue, and the staff hadn't noticed yet due to other issues. Once the pharmacist does the "final check" on the prescription it will call the patient, but it still needs to be bagged. That doesn't mean it's ready as soon as it calls you...

The computer that we use to check you out with doesn't show us anything. It's frustrating actually, because we'd, ya know, would actually like to see the comments that someone took the time to put in the computer about patient's requests. Unfortunately, if someone doesn't see them in the comment field on the patient's profile, and puts them in a comment field that will show up during the checkout station, we can't see them. The computer system has a lot of bugs to be worked out for sure...

Walmart is one of the few pharmacies that allows the pharmacist to have a break during the day. Since this pharmacy closed for lunch, that probably meant that there was only 1 pharmacist there for the day, standing for 12 hours (9 AM - 9 PM). Most pharmacies do not close, and the pharmacist has to eat while checking your medicine. I think the reason Walmart got rid of that policy is because of the crumbs and food particles that were being found in patients' prescription bottles. Ew.

As for the deleted prescription I'm not sure what to tell you. I've heard of co-workers accidentally deactivating a prescription, but I'm unsure why they couldn't reinstate it... They should have a hard copy of some sort (prescription pad, phone transcription, facsimile, or e-script). I'm unsure of the laws, but unless it was a controlled medication the pharmacist could have re-scanned the prescription as a new one or called the doctor for a new one over the phone.

Anyway, I know this is an old thread, but perhaps this shall shed some light on what goes on behind the scenes of your Walmart Pharmacy for the future. I'm sorry this happened, and believe me, it's not what we strive to do. I hope everything worked out for the better for you.

GarthNY
Jun 10, 2015

Pharmacy uncaring and incapable

After starting Medicare I changed to Walmart pharmacy because they are a "preferred" pharmacy. What a mistake! Out of 5 months they were able to fill my pain medication script ontime ONCE! They refuse to take a prescription before it can be filled so that they can have the medication onhand when needed. Talked to Head Pharmacist. Stephanie. several times. She assured me there was a note on my file and that the meds would be ordered automatically so they would be there at the 30 day period. It worked for 1 month. Every other month meds were late, up to a week and a half late. This was not a vitamin, it is a very strong pain killer for pain from my cancer. When it is not taken on time not only does the pain return and have to be dealt with, but you also have to deal with withdrawal from the meds. All I got from the pharmacy or any of their pharmacists was an "I'm sorry, there's nothing I can do about it."
If you are considering starting to use a WalMart Pharmacy, rethink your decision. They are horrible and feel no need on their part to supply your meds in a timely manner. I entered a complaint with AARP and they steered me to Walgreens. I explained what was happening at WalMart and got assurances there is no way they would ever treat one of their customers like that. So far, so good.

charles hall
Mar 18, 2018

out of stock

I had my doctor call in in my prescription on March 16 2018. it not due to refiled until March 18. When I tried to pick it up they did not have enough stock and could not give me a partial refill. This was a pill to help me sleep. Which does not sound too important. But i have Multiple sclerosis. Loss of sleep can bring on an attack. I will think strongly before I continue to use Wallmart. They said it would be Tuesday before I could pick it up. 4 days after the order.

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