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Walmart.com

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Consumer reviews about Walmart.com

whythelongfaces
Jan 23, 2012

Canceled with me, but not my credit card

Walmart is not the one holding the authorization up, your card issuer is. When the order is laced your card issuer must wait until either the slip comes through to validate the charge, or not. The hold is temporary and they have to release the funds. When an order is cancelled, a credit is initiated automatically. Walmart, nor any other retailer has any access to your card. Your card issuer can take anywhere from 30-45 days to release the funds. Especially since Walmart's site is not set up for international credit cards.

Recife
Jan 23, 2012

Canceled with me, but not my credit card

You say they are not set up for International cards yet they say on their website they welcome International cards! What they don't do is International shipping and that wasn't the case.
And, if my card was authorized since the beginning, why on Earth wouldn't Walmart complete the sale?

whythelongfaces
Jan 24, 2012

Canceled with me, but not my credit card

From Walmart.com website, in plain English:


Unfortunately, some non-US based cards may not pass the designated information and security checks. Failure to meet the appropriate security criteria will prevent Walmart.com from completing your transaction. A notification with the final status of your order will be sent via email; however, to ensure the security and privacy of our customers, we will be unable to provide additional details for any incomplete orders.

Recife
Jan 24, 2012

Canceled with me, but not my credit card

Like I have been trying to say, also in plain English, is that I need for Walmart.com to contact my credit card company and cancel ALL my orders, even those that Walmart didn't authorize to me! I tried buying the same thing over and over again and Walmart denied the order although the credit card had approved it.
My Mastercard is simply waiting for 30 days to pass or Walmart to cancel with them.
Couldn't Walmart be decent enough for that?
After all, I was mislead by Walmart into thinking all the trials for purchase had not been finalized.
And in very plain English, Walmart isn't honest when it places on its website that it accepts International credit cards. It is really a case of false promises!

whythelongfaces
Jan 25, 2012

Canceled with me, but not my credit card

Oh for heaven's sake. Do you not understand English? When an order is cancelled, the reversal of the charge AUTOMATICALLY gets sent ELECTRONICALLY to YOUR card issuer. Walmart has done their job. NOW, your bank has to initiate the credit on their end. It is not hard. Why your card company is jacking you around is beyond me.

Recife
Jan 25, 2012

Canceled with me, but not my credit card

Well, I came to a conclusion I just need to wait the 30 days. We are talking about 2 different countries and I'm starting to believe the systems really are different!
Seems like in the U.S. after a few days not confirmed, what you say above may be true. But according to laws down here, the card issuer will wait for 30 days if the merchant doesn't cancel directly with them.
What I was asking is if Walmart would do that for me, since they messed it up many times by leading me to believe the purchase hadn't been approved.
My last tentative purchase was Jan 17 and soon all those tentative purchases will have been canceled over time.
I sent money through Western Union instead of a Walmart gift card. It took only minutes! I should never have tried Walmart in the first place, much less insist with purchase over and over again.

ElliePurple77
Feb 1, 2012

Canceled with me, but not my credit card

I am a U.S. citizen with U.S. credit cards, U.S. debit card, and U.S. based PayPal account. All are active and have more than sufficient funds. I am having the same problem with Walmart.com, and I've found quite a few others on the internet complaining of the same problem -- orders being cancelled by Walmart.com, walmart blames the billing info, but the billing info is correct and/or many different payment methods have been attempted. I have now tried to place the same order 6 different times using 6 different payment methods over the course of 3 weeks. I have checked and double checked all of my billing, shipping, and payment info. I have contacted my credit and debit cards and all companies say they have no idea why walmart cancelled the order. In the meantime, the same $388.12 charge is still pending on 5 of the 6 purchase attempts...

whythelongfaces
Feb 1, 2012

Canceled with me, but not my credit card

I have never had a problem ordering from WM.com, or using my credit or debit card with the site. I do not know what is going on. But I do know that pending charges that never drop are your bank's issues. They are the ones not releasing the hold.

Recife
Feb 2, 2012

Canceled with me, but not my credit card

ElliePurple77, sorry to hear of your Walmart ordering problems, but that makes me feel relieved because I thought there was something wrong only with my card! And my paypal was also being rejected although I have used it in many other International sites.
As for 'whythelongfaces' either you are very mad at card issuers to blame them so much, or you work for Walmart!!!

whythelongfaces
Feb 2, 2012

Canceled with me, but not my credit card

Lol...I must work for Walmart right? I can't possibly work in the banking industry and have first hand knowledge on credit card clearings can I? Because everyone knows that anyone who has an idea that opposes the original complainer has to work for the company being complained about.

Paul Vance
Feb 2, 2012

Canceled with me, but not my credit card

Recife - Come out of the box, there's a whole world outside of it.

someguyorsomething
Feb 20, 2012

Canceled with me, but not my credit card

Federal law says that a merchant has 7 days to return funds or holds on a cancelled order, and the bank has 3 days after to credit your account. That is the law in the U.S.so obviously whythelongface doesn't have a clue as to what he's talking about and isn't in the banking industry. I cannot comment on your credit card company being in another country, but I do know that Walmart has no longer than 7 days.

whythelongfaces
Feb 20, 2012

Canceled with me, but not my credit card

US law has nothing to do with Brazil law, and if you really think the merchant has anything to do with this or any person's credit card account you are as ignorant as you think I am. And honey, in the US, merchants have 30 days to credit and refund. Thank you.

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