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Veterans United Home Loans

United States

Consumer reviews about Veterans United Home Loans

Claeton
Jan 18, 2013

Don't be fooled by a well-built website

Contact information:

Veterans United Home Loans
2101 Chapel Plaza Court,
Suite 107
Columbia,
MO 65203-6399
800-884-5560 (Available 24/7)
customer_service@veteransunited.com


Veterans United Home Loans suppose to be a company which helps those who have served in military get a home.
With this company it should be very easy to do so. They have great knowledge and can find best ways for everybody to purchase a home quick and easy. They state that they have already helped 30.000 military families to find a home of their dreams. They meet all BBB accreditation standards.
However, every business has its dark side. For example, some of their clients complain that the company always rushes in to getting the deal closed, and because of that do not consider all the aspects. Basically, there might be problems with other companies, because Veterans United do not check all the information which is needed for loan approval at once.
If you are aware how this business goes – then you should check everything twice, of not – hire an attorney.

Don't be fooled by a well-built website

jkb
Jun 1, 2015

bad taste in mouth

This is a very heavy push lender trying to get you to sign as fast as they can. I agreed to purchase a home and put one thousand dollars earnest money down. When the deal started going south as soon as they had my money. My realtor would not relay concerns I had before the agreement was a done deal ie less than 9 days. The seller and his agent both failed to communicate. When I turned to Veterans United for advice my lender agent Jason advised me to quit my realtor because he thought the agent wasn't helping me. So now I got my realtor all pissed with me the seller and his agent too I guess. Either way after continual reassurance that I'd get my earnest money back ... 21 days and counting still no refund. How long can a seller continue to refuse to release my earnest money I ask!! No one can help me not the lender escrow or the realtor. They all say we will fight this ... fight what? MY Money is being held hostage by seller/ escrow through no fault of my own. Just following Veterans United advice. I fought hard for my money I am a 100% disabled vet and I surely don't need this damn stress. Took me 43years to come out of the hole and use some of the benefits entitled to me... should have stayed in my hole. I can't sleep or eat all this time. I got a head ache that won't go away. I can't focus on anything now days life is a bitch and all those old feelings are creeping back into my mind. To tell you the truth I wish I never heard of Veterans United. But what can you do? I am forced to survive this it certainly was not worth it. Be wary of wolves in sheep clothing for sure. ripped off in hawaii

Superhuntress
Oct 4, 2018

Stay Far Far Away

A WARNING TO ALL THE STARRY EYED, IDYLLIC NEW HOMEOWNERS: Veterans United has ruined our lives. They claim to be dedicated to the military and veterans. They are NOT! When unique challenges of military service complicate things, they turn their backs on the very veterans they promise to help. After 5 years of being loyal customers, with a perfect payment history, Veterans United is poised to ruin everything we have built in our adult lives. We bought two homes with VU, and loved the company, they were wonderful. We had every intention with buying another home with VU. Then, after 5 years, we received orders and put our home on the market. When multiple potential buyers of our home couldn’t get financing, and the housing market in Hawaii crashed, we were forced to PCS with our home still for sale. With a short term rental secured until our home in Hawaii sold, and we could buy a new home at our new duty station, we were still hopeful. Unfortunately we took an almost $4,000 a month pay cut when we PCS’ed, and the cost of our mortgage in Hawaii and rent in our new duty station became too much. We called Veterans United multiple times explaining the situation and asking for help while we struggled to pay both rent and our mortgage. We were assured we could get a short term forbearance and suspend payments until our house sold for up to 6 months, problem solved. Renting our home in Hawaii was not an option since we were going planning to buy at our new duty location. In the interim we accepted an offer on our house in Hawaii. Knowing we had a closing date, we called VU again and they said the forbearance was set. Trusting the VU on that call was our next mistake. They said the forbearance we taken care of on our account and they would send over paperwork to sign and it would be done. Instead they reported our home 30 days late to the credit bureaus, tanking our credit 100 points. We called again and explained that due to our required military ordered PCS we were forced to relocate and couldn’t pay both rent and mortgage, we explained our home was in escrow to be sold, and we explained we had been told by VU we were in forbearance and payments were suspended. During this call they said “we are sorry our associate told you that, but there’s nothing we can do to help you.” They then told us a forbearance couldn’t be completed until AFTER we closed on our Hawaii home because there wasn’t enough time. We called again on another day, and they were equally unhelpful. The associate said “If I had a magic button to fix this for you I would, but we have nothing we can do to help you.” He so said “Why didn’t you ask for help in July?” He then said “Can’t you just get a family member to pay us?” Guess what VU, we tried to reach out to you for help!!! And we were told several weeks ago we were granted a forbearance to suspend payments! We are closing on selling our Hawaii home on October 5th, so we told the associate that everything would be paid off then. How could there seriously be NO programs to help servicemembers who are forced to PCS and now stuck paying for mortgage and rent??!! Then associate we spoke with today said, “Nope, we won’t close your account the day you sell your home because we won’t get the loan payoff money that day. And if you don’t pay us by the 5th we will report you to the credit bureaus for 60 days late.” So even though the home will be sold that date, they’re still threatening to report to the credit bureaus. Meaning we won’t be able to buy a home again for years, if ever, and our credit will tanked so badly we won’t even qualify to rent. So thanks to VU we may soon be homeless. On September 27th, we paid August and September payments in full. We were told if we paid them, the 30 days late would be removed in a goodwill deletion/pay to delete. Now VU is refusing to do this. I had an interesting, unhelpful conversation with Josh today. Even though our account is current, so far he’s refusing the fulfill the goodwill deletion adjustment. So we moved Heaven and Earth to bring our account current in good standing to accomplishment h a goodwill adjustment pay to delete and now VU is pretending they can’t fulfill this simple agreement. He said he’ll be back to me in a day or two, let’s hope he does something right on behalf of his company. Today my husband talked to a different Josh who was absolutely horrible to us! He said he’s unwilling to help, supports us being homeless, and if I don’t like it to hire attorney.

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