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Veterans Advantage

United States

Consumer complaints and reviews about Veterans Advantage

Dixidude
Jan 1, 2012

Credit card charges

Appreciate all of the comments. Hard for me to see enough of an advantage to shell out $60 a year. Maybe if VA provided
specific info on what discounts to expect from each corporate member (or the prominent ones at least), I'd listen more carefully to their pitch.
Member Services
Jan 17, 2012

Credit card charges

Veterans Advantage has been a membership fee supported benefits program for over 10 years, founded by U.S. military veterans and represented by a board of distinguished and highly decorated veterans. The member fee model has long been in existence for other veteran and military organizations, even those chartered by the U.S. government. See more details at member fees on our public web site: http://bit.ly/jOUqzX

We wanted to address your questions below, as we continue to monitor these boards, reminding members that we do have web, email and toll-free support to answer your questions on all subjects directly and promptly:

1. Companion airline certificate: This is a benefit provided free with your membership which has an average value of more than $200, good for travel throughout the Continental United States. We are sorry that you somehow never received yours, since this is a very popular benefit. We encourage you to call our toll-free call center: 1-866-VET-ASSIST (1-866-838-2774) to review your account history and resolve your issues promptly. Unfortunately, because this forum allows anonymous postings, we cannot respond to you regarding your issues, even though you acknowledge it is a two-year old case that may not have been brought to our attention. You should also have received your membership Welcome Kit with printed color Benefit Directory, which fully details how to contact us to get support on any of your membership questions by toll free phone, by email or by mail as well as contact information for all our benefit partners.

2. Free benefits: We agree that there are benefits you should be receiving because you earned them from government supported programs. We want our members to fully understand them and take advantage of what they deserve to get. Our program delivers information services to inform you what you are entitled to receive in Federal, State and Local benefits, and unique editorial content of interest to our members. We also provide regular updates on your benefits from Washington, and information on charitable programs that have established their own unique benefits to help military and veteran families.

3. Benefits of a paid Veterans Advantage Card: Our card members save much more than they pay in annual member fees. We offer the opportunity for 30-day trial of the program, which allows new members to test the benefits and get savings over a full month from all our benefit partners. We have highlighted some of these valuable benefits below:

* Included with membership: Over $800 in Bonus Benefits that do not require members to make an additional purchase --$55, 000 in travel and accident insurance coverage, prescription discount plan, complimentary financial planning, free Club O membership which provides free shipping and 5% savings from Overstock ($20 Club O fee savings annually) which are described on the home page of our website, www.VeteransAdvantage.com.

* Leading providers that give back: Our benefit partners provide discounts that are special thanks for serving the country and are easily accessible everyday savings on the web, via toll free phone or in store locations. For example, Continental/United Airlines, the world’s largest airline, is a benefit partner providing 5% off on an unlimited number of tickets annually with no blackout dates, and Verizon Wireless service discounts for voice and data -- for a smartphone user, that saves a minimum of $125 a year – far in excess of the annual member fee. There are many other valuable discounts from the nation’s top patriotic companies including Dell, Apple, Greyhound, Amtrak, Foot Locker, Overstock, Orvis, Target.com and Wendy’s among others, across categories that include travel, entertainment, shopping, health, and financial, and more than cover the member fee, often with a single purchase.

* Savings newsletter: In addition to full Welcome Kit containing instructions on how to access our benefits, we also find specific discounts for you and highlight them in our regular “Benefits Alert” e-newsletter, another benefit of membership to remind members of the tremendous savings their membership benefits afford. Listed below is but a handful of the valuable discounts we’ve recently highlighted in our newsletter, or heard have benefited our members:

$243.23 on a Dell XPS 15z Laptop
$50.00 on a round-trip Amtrak ticket, Stamford, CT to Lynchburg, VA
$30 on your tax preparation with Jackson Hewitt $100.20 on four ski lift tickets, Canyon Resort, Park City, Utah
$40 on Eight AMC Gold Experience Movie Tickets at AMC Movie Theaters
$35 on a $300 purchase from Sears.com
$60 on an EXO Hardside 2-piece Luggage Set
$90 on a Set of Taylor Made Burner Irons, Graphite Shaft, from The Golf Warehouse
$30 XM Onyx Vehicle Satellite Radio Kit $29.80 A Pair of Men’s Hunting Boots from Orvis.com
$230 On a MacBook Pro 15” notebook computer from Apple with Apple Care plan
$33 On a pair of 6-inch Timberland Scuff-proof Boots from Foot Locker

As you can see, the program provides the opportunity to save hundreds of dollars annually. Once again, please contact us at 1-866-VET-ASSIST. We look forward to helping you and delivering the respect, recognition and rewards you have earned with your service to our country.
seanseansean
Jan 31, 2012

Credit card charges

Hi, I am thinking of getting a Veterans Advantage card. I live in Europe (stationed here), but going to the states in July for a belated honeymoon. I have been reading and rereading about the services and it seems to me that the 200 dollar purchase for five years is worth it - because a 15% discount on my one-week hotel stay would make up for the membership fee right away! Also I figure I will travel back to US at least three more times in the next five years and this would give me savings on rental cars, and hotels. I realize I am a little different than most on this site because they probably have family they can stay with - I actually don't have family or friends I would feel comfortable spending more than two-days with because I am big on not imposing. I have read the complaints here. I don't care about the $5 processing fee complaint or DVD. The complaint that this is a "glorified book of discounts" pointing you to specials that already exist may be true - but that was refuted by another person that said looking for all those discounts takes time and like them I am not a person that can dedicate hours on hours to coupon hunting! Someone said they get more benefits from the American Legion (but did not elaborate - please do if you think the Legion offers better benefits - I want to know about them)! I see no one has refuted the free accident and death insurance - those sound good to me, not exactly chump change! Anyhow I would just like someone who is dissatisfied to really give a credible complaint that makes me think twice before buying this card. Convince me this would be a mistake! I plan to purchase this card soon if not. Sincerely - Sean. ps- No, I am not an employee of Veterans Advantage (lol) - just very interested in purchasing this card because the deals sound good - but I don't want to have buyers remorse. Also, if you are like me, comfort me in making my potential decision to buy it. Cheers.
dwill
May 21, 2013

Veterans Advantage Card

A friend told me about Veterans Advantage so I looked into it. What attracted me was the "Free Companion Airline Ticket" pitch. I called and inquired and my understanding was that on my enrollment I would receive a "FREE" companion airline ticket that would be honored by United Airlines. So far so goo. . . family was planning to travel so everything was falling into place. I received a voucher for a "discounted" airline ticket instead of free but based on where we were travelling from and headed to they had a fee of $500 for two tickets so I decided to still work with it. When I called the airline to make the reservations they said that the discounted seats were all sold and that I would have to purchase a regular seat and they would apply a percentage off the second seat. So I told them if I delayed the trip for another month would the discounted seats be available and they said NO. That told me that Veterans Advantage was a JOKE. They got my membership fee by lying about the "FREE COMPANION AIRLINE TICKET". I called and cancelled the membership and told them that I need to be re-funded my money for the fee but I know that it will be a tough one to pull off but I will try. BE AWARE PEOPLE. . . . . VETERANS ADVANTAGE IS A SCAM !!!!!
Veterans Advantage
Dec 10, 2013

Response from Veterans Advantage

Veterans Advantage has an outstanding record since its founding in 2000 of delivering real benefits and military discounts from top companies to both our military and veterans. We are rated A+ by the BBB and take your concerns seriously. If you are having difficulty understanding any partner discounts or our offers, you should contact us immediately us with your specific details at our US-based Veteran Call Center at 1-866-VET-ASSIST (838-2774).

This member is clearly confused about two separate partner benefits and has posted a mistaken allegation. We are clear during enrollment that the Companion Certificate is included free with the Veterans Advantage membership, which means we do not charge an additional price for the certificate. The certificate is issued from a separate partner company, not United Airlines. The fact he called United directly for this benefit, and that the phone agents from United provided information about only their services, may have confused the writer of this post, who has mistakenly combined two separate and distinct partner offers that are not combinable:

1) United Airlines offers a 5% discount for Veterans Advantage members, which include spouses and next of kin family. This discount is offered directly on United.com for flights originating from the U.S. and combinable with Mileage Plus, has no blackouts, and no limits on number of tickets purchased. The 5% discount is not combinable with any other discount or partner offer.
2) The "Companion Certificate," is a separate partner offer, which is a voucher that provides "2 tickets for one low price" and is included free with membership. It is not combinable with any other offer.

The Companion Certificate price for 2 tickets will be lower than the price for two tickets purchased directly through other airlines (with the exception of Southwest, which is not part of this program). This voucher can only be redeemed with the Companion Certificate partner, not with the airline, which explains why the member's experience calling United was not fruitful. The voucher explains all the redemption instructions. Our member feedback is that they have been generally pleased with the benefit, which typically saves around $100 or more for the two tickets.

Please note that Veterans Advantage plan fees support a host of benefit resources for its members, including escalated Veteran benefit phone support. We strongly encourage you to use these services at 1-866-VET-ASSIST if you need us to explain or compare different partner benefit features, or assist you with access. We would appreciate you doing this to avoid misunderstandings such as those contained in this post, and before posting erroneous complaints that can be damaging to a outstanding program that for more than a decade has delivered valuable benefits to so many deserving military and veterans who have served our nation.

FINAL NOTE: We have noticed that the original content of these postings -- including our earlier response listed above dated January 2012 -- was duplicated from another website. We are calling into doubt the legitimacy of a website which, in doing so, creates the impression of more complaints than there actually are. Is this a new website, knocking off content from another, which we note is registered in Riga, Latvia? We are a US-based company founded in 2000 and run by United State Military Veterans. We caution other veterans to please note site origins and, once again consider the consequences of their actions on these questionable sites that may benefit from their posts with advertising dollars or by data grabs.

Thank you.

The Veterans Advantage Team

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