Verizon Wireless |
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Consumer reviews about Verizon Wireless |
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VZW_CS
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Dec 13, 2011
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Termination Policy
Paul321,
I am so sorry for your loss. I hope you and your family are coping during this most difficult of times.
Verizon Wireless never wants to lose touch with, or alienate, our customers. I would like the opportunity to review your account with you. If you are a member of Twitter, please reach out to us @VZWSupport and reference the link to this page. I look forward to speaking with you.
Thank you!
^AE
VZW_CS
Follow us on Twitter @VZWSupport
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luisiscool
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Dec 24, 2011
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Termination Policy
I'm so sorry for what you and your family is going through verizon wirless sucks thats all I can say just switch to another company.
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alysonm
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Dec 27, 2011
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Failed to provide services sold
I'm so sorry for your tremendous loss and what you are having to deal with. I work in a call center for Verizon Wireless, and it is policy to disconnect a line without an etf due to death or illness. I would call again, or also you can click on the contact us link on the Verizon Wireless home page and get in touch with corporate. I hope this all gets settled for you. Again I am so sorry.
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alysonm
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Dec 27, 2011
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Failed to provide services sold
Hey sorry about that first comment! I meant to share on a different thread and for some reason it showed up in this one! oops! Please ignore.
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alysonm
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Dec 27, 2011
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Forcing me to pay $30 data plan I did not sign up for
I don't know if you are still having this issue with the data package. I would call customer care again and let them know that you signed up for the $15 data package, and that you talked to the store rep who placed the wrong data package on the line. I would request that they submit an inactive pricing request. The data package you are speaking of is no longer available so a request would need to me made. If they are unable to add the $15 data package, VZW is currently offering a 300 mb data package for $20. I work in a call center for VZW. Good luck!
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alysonm
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Dec 27, 2011
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Avoid at any cost guys
What you are describing is a premium text message. It does not have anything to do with Verizon Wireless. You get opted into these premium services, most often, by putting in your number on a website, usually to get weather alerts, horoscopes, ringtones, games, things like that and are in no way connected to VZW. Have you ever seen the commercials for red cross that ask if you want to donate $10 to them and you can do so by texting a number or putting in your cell phone number on a website, its the same kind of thing.. I wuold call into VZW customer care and ask them to look up the short code for that premium text message and also see if they are able to get the support number for that particular premium service you seem to have been opted into. I would also ask for a credit for that premium text message, because even though they didn't offer a credit to you, if you simply ask, since you were unaware of that service, most likely it will be credited to you. I currently work in a call center for vzw tech support and use to also work in customer care. Most representatives are more than willing to work with you on things like this.
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alysonm
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Dec 27, 2011
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Avoid at any cost guys
I found this contact number for the mobile alerts premium messaging service, simply by googling it, 1-800-223-2145, try contacting them to see if they will refund the 9.99 if vzw is not able to do so, .
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2404985032TASHA
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Dec 28, 2011
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Terrible Customer Support
I agree, verizon is a joke
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lucymaepossum
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Dec 30, 2011
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Termination Policy
You should put a complaint into the Better Business Bureau. They want to resolve those ASAP. I was tired of getting the run around so I did that and someone from corporate called me right away and did what they said they couldn't do. I'd never used it before but it got my issue resolved in 2 days.
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IronMuffin
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Dec 30, 2011
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Termination Policy
The BBB is toothless.
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jason mctavish
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Dec 31, 2011
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Failure to waive Early Termination Fee
Verizon store refused return of my MiFi despite the fact that I was in the store 5x in 14 days. 14 days "activation" is 13 days. Will connect to the Internet less than 5% of the time. Verizon thinks this is OK as long as your locked into a contract. Had Cricket for years with no problem and no contract.
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leon dean tunstall
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Jan 9, 2012
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Failure to waive Early Termination Fee
i agreed to pay a monthly fee for internet access on my mifi but when it was non working a great deal of the time i told them i didn't agree to a partially working service. i stopped using it 4 days before the next month started but was billed anyway. several different people called me & threatened me with collections & a bad credit rating. if they treat disabled seniors this way they are capable of anything. these shit stains will never collect a cent from me. i completely ignore them as negative energy. i pity these foolish people.
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Michelle320
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Jan 25, 2012
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I gave no authorization for these charges
Those 9.99 extra charges are probably premium txting charges... these charges are from txting sites on a computer. Either someone put in your phone number and found out that it would go thru and used it again. Vzn has a block for this type of issue. it is free block and all you will need to do is update the roaming (*228 send opt 2) to have the block in place to prevent further charges. It is company policy that if you specifically ask for credit they have to do so. but can only go back for three months or vzn will reject the credits requested by the customer service agents.
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Michelle320
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Jan 25, 2012
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Poor customer service
Its because they don't make the equipment. they only sell the service... and if you call in and talk to them like you sound on you post...no wonder that you dont get good service...
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mixitupgal
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Jan 25, 2012
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Poor customer service
I have on several occasions gone into the Verizon store also spoke on the phone to customer service only to meet up with incompetent personnel working and managers. I had an issue with billing the first time. The other few times were issues with an upgraded phone. No help from the company. Even customer retention was a joke. The only advice I can give is stay away from Verizon. I am a happier customer with Sprint.
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htmlgirl
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Feb 7, 2012
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Failure to waive Early Termination Fee
Verizon just screwed us. We PCSed overseas with military orders. We cancelled our contract before I left. I have a receipt from them that states ETF: $0. We did this December 19, 2011 for a cancellation date through the next billing cycle, since we were PCSing January 9, 2011. I just got an email saying they charged my banking account for $363.82. I went online and looked at the details of the bill and it was mostly due to ETF (and the other government fees, which if they have to charge then fine). This is so screwed up. There is no verizon coverage here (Italy) not to mention when we cancelled we were told we would not be charged a termination fee (we have the receipt as proof).
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VZW_CS
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Feb 8, 2012
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Early Termination
htmlgirl,
I apologize for any frustration and stress this may have caused. I would be happy to review your account and see why these charges applied and also work with you on a resolution. Please contact us @VZWSupport on Twitter or reach us at www.verizonwireless.com/contactus if you still need assistance.
^AE
VZW_CS
Follow us on Twitter @VZWSupport
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One Lady in Red
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Feb 20, 2012
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Arrogance
I recently did an online upgrade on my phone so that I could avoid overage charges. They went ahead and upgraded the plan, however I received a bill for $481.20. My daughter had surgery so we used the cell phone often. They claim I was not upgraded to the 2000 min. plan until the next billing cycle. Who in their right mind would not want the new plan to cover the overage incurred to take place during their current billing cycle. Another words why would anyone opt in to pay the overages. We have been with Verizon for 9 years, When the contract ends we will not choose them again. Also, we had so many problems with the new phone, they agreed to replace it with a used one. They are the worst company I have ever dealt with and obviously are not bothered by losing loyal customers.
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Thud
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Feb 21, 2012
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Lack of Knowledge
When you pay them what you owe them, your service will be turned back on.
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whythelongfaces
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Feb 23, 2012
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On going bad service
Actually, it may be your phone. Have you ever thought of that? Is it under warranty? How long have you had it?
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Ripped off again and again
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Mar 3, 2012
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This company lies
Just got a bill from NSA for a Verizon Wireless bill, I canceled the account after numerous attempts to get Verizon to fix a problem of no service, dropped calls, phone turning off and on by itself, no luck. Was told by Verizon to turn phones on and I should sell my account to someone else. Love how the customer has to fulfill the contract term but Varizon does not. They are forcing me to continue to pay them for nothing, and now send the scamming dogs after me, we citizens have no protection at all. Isn't it great how our government bails everyone who is ripping us off with our money and continues to allow then to abuse us. Land of the free, ya right!
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Ripped off again and again
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Mar 3, 2012
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Customer Service Failure
Just got a bill from NSA for a Verizon Wireless bill, I canceled the account after numerous attempts to get Verizon to fix a problem of no service, dropped calls, phone turning off and on by itself, no luck. Was told by Verizon to turn phones on and I should sell my account to someone else. Love how the customer has to fulfill the contract term but Varizon does not. They are forcing me to continue to pay them for nothing, and now send the scamming dogs after me, we citizens have no protection at all. Isn't it great how our government bails everyone who is ripping us off with our money and continues to allow then to abuse us. Land of the free, ya right! Be carefull you will be charged, I was, $1000.00 for canceling.
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Eric Filkins
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Mar 13, 2012
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They should not be holding my money while they are unable to provide the service they promised
Verizon Is the biggest scamers!! Every month the mess up my bill and have to credit me! The where charing me the wrong stae tax for a whole year. Then when I moved, the internet did not work where I lived. Largest network my ass!!! So, they would not let me cancel my internet with out a 175.00 fee them MADE me change to a home phone! And that P O S has a echo in it every time I use it. I have called them EVERY month sense I started this plan!!! They give me credits but still manage to F up my bill every month!!! I put a data plan on there for 10$/month and they charged me 37 dollars because I put it on there to late and I already used 11MB so instead of rolling them in the 75MB they just added 11MB extra and charged me 1.99 per MB. REAL BS!!! The to top it off they gave me a months free usage, the ladies told me it would be on the following months bill, that months come NO Credit! So I called and said where is my credit??? They said sorry sire we will give you a credit this month and next month. Next month comes, I call, the girls says no you can't get that WTF is going on over there. I had to scream on this girl because they keep F ING up my bill and all they do is say sorry sir!! SORRY SIR??? HOW about you just go fck your self!!! I hate vedrizon and I am gonna call they every month just to be a asshole to the customer service people! They are the most INCOMPETENT people ihave every met!
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GrouchyGirl
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Mar 13, 2012
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Arrogance
The same thing happened to me! I did the responsible thing and upped my from 1400 to 2000 minutes because I saw I was getting close to the limit, and they didn't apply the change until the next month! Then, when I called horrified about the overage, he told me my only option (for a 20% reduction of overage charges) was go up to the next plan, 4000 minutes. Then I realized - I hadn't exceeded 2000 minutes - they were overages against the original 1400! By that time the rep told me he couldn't back out of the 4000 minute plan, and that he'd apply credits for my next bill. Bill came due in March, for over $300.00. I call Verizon yet again...they tell me the cust serv rep will be applying the credit in a few days. I check back a week later, and it shows I auto-paid $230.00. This is better, but my plan is less than $150.00 a month. I call back again, and they tell me that there will be another credit on the next month's bill! By this time I'm really angry - I've only had the service 3 months, and I have had to call about the bill each month (first month they forgot to credit me for the activation fee, per the deal I purchased on). I tell them I want an immediate refund, not a bill credit, and they tell me it will take 6 weeks for a check in the mail!! It's not possible for them to credit the same card they took the money from? Grrr! Yet if the situation was reversed and I owed them money, I'm sure there would be overage fees. So frustrated!
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grinn
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Mar 18, 2012
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Arrogance
After 2 strokes my husband didn't understand about how easy it is to go over our limits. He started a new hobby to help his mental state and starting talking to different people. Like the one before we received a text stating we were going over our limits at the end of the billing cycle. We were only on the 700 plan and we went over the limit 2 weeks into the billing cycle. Why couldn't' they have told us sooner?? Like the other person they reduced our bill 25% but we still have a $500 bill. I'm filing a complaint with the Ohio attorney generals office. Nothing will probably happen but it needs to be done. Oh and the last up grade on my phone the battery freezes. I was told that's normal it just needs rebooted. So if i need it in an emergency and its froze I need to take it apart to reboot the battery??
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