UseNeXT |
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Consumer reviews about UseNeXT |
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Aviteo Ltd.
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Dec 12, 2011
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Fraud
Dear Bjornevik,
First of all we are very sorry if you had any problems with our service.
Since we are keen on clarifying any misunderstandings we would like to explain all about our website. UseNeXT is a provider that offers access to the usenet. It works similar to an internet provider. The usenet is a worldwide network of servers and newsgroups, which can be entered via so called newsgroup readers.
In order to gain access to the Usenet via UseNeXT, you need to sign up on our website. As mentioned several times during the sign up process as well as in the TOS (which have to be accepted by the customer) you will be charged for the plan 30+ (7.95 Euro/month, thus 95.35 Euro/year incl. VAT) after having a 14 days free trial period. During the free trial you can change your package or cancel any time if you do not want your membership to be converted into a paid contract. Cancelling can be done via fax, support inquiry or simply by using the cancel button in the member area.
However, since we highly value customer satisfaction and are constantly trying to make our service as easy and transparent as possible, we would like to ask you to send an e-mail describing your problem to [email protected]. We will then try to find a satisfactory solution.
Best regards,
Your UseNeXT Team
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anygood providers?
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Dec 12, 2011
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Fraud
Even reputable companies like Nortons are doing this. It is your responsibility to cancel before the trial period is over or you are billed. Never give your credit card information to anyone for a free trial, that is why they asked for it. They are counting on your forgetting to cancel so they can stick you with a year's contract. Lesson learned.
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