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UPS

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Consumer reviews about UPS

w_dillon
Dec 23, 2011

The truth about UPS

Worst delivery company I have ever dealt with besides Fed-ex. They have delivered my package to the wrong address on several occasions. They have mistaken my address numbers with the same numbers on a different street. Then this same driver will continue his route up my street and drop packages off to my surrounding neighbors with the same street address as mine however, when it comes to my address he must have a brain fart and thinks it belongs on a different street. I have tried contacting the ring master of this circus about this problem, they inform me that they are looking into it and will call me back in 1 hr. Needless to say this works like their delivery system. Maybe the government run Postal Service is not so bad after all.

jonh barna
Dec 27, 2011

The truth about UPS

I agree UPS sucks. It's sad that they let a Fleet supervisor John Barna and a customer service rep Barbara Manning have an affair. Destroy lives and do nothing about it. I my opinion both of these people should be terminated. This Company has no morals.

Chowderhed
Dec 27, 2011

The truth about UPS

LET them have an affair? bwahaha1 Like UPS has any control or say over things of that nature.

Tasha3
Dec 31, 2011

Disablity Descrimination

This is not discrimination. You want special treatment because you are a disabled vet, not that is discrimination. Funny how you people want special treatment, yet when you do not get it it is discrimination.

AnnR.key
Dec 31, 2011

Disablity Descrimination

Ask a friend or family member to drop it off for you Weldon.

dia3766
Dec 31, 2011

Disablity Descrimination

If ups picked up a package for one person they would be expected to do it for everyone, that is probably their policy it is not discrimination . They would not pick up a package i would want to send either if i asked and i don't have a disability . Like ann sugested get a family member to drop if off for you

Peeved123
Jan 4, 2012

Awful UPS customer service

I'm going through something similar this very moment. Package supposed to be here last Friday, no note ever left on door, but they are telling me he was here and knocked and left notice. At least they still have the package. i just needed it by now though is the only problem. Getting the run around from CS, one lady put me on hold, and the music was playing and then there was a series of clicks and the line went dead.

The Ogre
Jan 9, 2012

Failure to deliver a package

Sounds like someone made a mistake, deal with it.

Justice4balls
Jan 9, 2012

Failure to deliver a package

"Sounds like someone made a mistake, deal with it." No need to be rude.

ragon
Jan 9, 2012

Failure to deliver a package

And there is no need for you to be here balless.

Justice4balls
Jan 9, 2012

Failure to deliver a package

Raindrops keep fallin' on my head
And just like the guy whose feet are too big for his bed
Nothin' seems to fit
Those raindrops are fallin' on my head, they keep fallin'

So I just did me some talkin' to the sun
And I said I didn't like the way he got things done
Sleepin' on the job
Those raindrops are fallin' on my head, they keep fallin'

AnnR.key
Jan 9, 2012

Failure to deliver a package

The pages are finally fitting the screen at least.

Justice4balls
Jan 9, 2012

Failure to deliver a package

But there's one thing I know
The blues they send to meet me won't defeat me
It won't be long till happiness steps up to greet me

Brenda*
Jan 9, 2012

Failure to deliver a package

Raindrops keep falling on my head,
but that doesn't mean
my eyes will soon be turning red
crying's not for me
cause i'm never gonna stop the rain
by complaining
because i'm free,
nothing's worrying me!
it won't be long,
till happiness steps up to greet me."

ragon
Jan 10, 2012

Failure to deliver a package

Oh Christ, it's the kumbaya crowd.

Justice4balls
Jan 11, 2012

Failure to deliver a package

Wagon.

whythelongfaces
Jan 13, 2012

Non Delivery / Broken

The rule of thumb when shipping is to pack your box to survive a drop kick. UPS does not have elves gently moving your packages. They use humans and machines. If you paid for extra packing, then you should be reimbursed as their insurance allows. File the insurance claim. But be advised: they only refund the cost of the item, which you must have a receipt showing value.

whythelongfaces
Jan 28, 2012

Lost Package/ horrible follow-up

I have used UPS for years. First your friend should have given you the tracking number. Second, it is not irrelevant who owns the paintings. Your friend shipped them, your friend is the insured party. They will not deal with anyone but the shipper. You do have to prove value with any insurance claim, not just UPS. Get the receipt from your friend and track it.

OwnedU2Fast
Feb 16, 2012

I hate UPS - the worst shipping company!

The biggest con is that if you order next day shipping on Friday, you will get it on Monday as they do not deliver weekends. Pure suckage. I was expecting an airsoft gun on the 18th, a day I REALLY need it for, and now I should be "expecting" it on the 21st. Other than that, two days late, or one day late from the expected shipping date usually, but I haven't had any terribly bad experiences with UPS. If you need a package on the weekends, or before Monday, go with FedEx.

Victim of Theif from UPS worker
Feb 19, 2012

The truth about UPS

UPS needs to screen their delivery men and women or workers..

I am stationed here in El Paso and I ordered a sword for my son from My Line age. This sword was ordered on april 2011 and for my son's Christmas gift. I was on leave during Christmas, when I made a follow up with the company they told me it was delivered by UPS so I made a tracking and to find out the UPS atempted to deliver on Dec. 27, 2011 and will make a secnd attemp. Until now they can't locate my item worth $941.00 plus and no know knows who was stealing it. I attempted to ask what had ahappend, the damn UPS representative will say I can't give you an answer just call the company you had your order...Wow..is this for real? I big business company like UPS with bunch of crooks working in the office? I know the company will reimburse me for sure with the money but the trust from the public. I want to say this to the CEO in this company, Please don't let your company go down just for these crooks working inside. I don't know if I will still trust this company. My Sword is wondering here in El Paso with my sons name on it, with my family Crest...

real100
Feb 21, 2012

The truth about UPS

United Parcel Service - UPS is known as the big brown giant. Too big to care about their smaller businesses and customers. They have conscientiously decided to neglect smaller customers and the general public. That is why FedEx handles more domestic, ground packages than UPS. UPS doesn't believe in going the extra mile and as stated in other post, your package and mine simply doesn't matter. Simply put, they don't give a Da..

DMary
Mar 1, 2012

The truth about UPS

UPS is the worst company for delivery. The drivers are always in a hurry and causes accidents. I actually seen one driver in Memphis ran a woman off the road and never stopped to see if she was okay. This guy looked out his rear and kept going. Every place I have been in the US the drivers are the same. They care about no one on the road! To add, the other service workers are very rude when you speak with them. They hang up the phone in your face when you question the whereabouts of your packages. This is so sad. Those brown-shit trucks are nothing but trouble. The way to go is with the United states Postal Service or FedEX. I hate UPS, they suck bad!

Stegasaurus
Mar 1, 2012

I hate UPS - the worst shipping company!

UPS really sucks. I hate having to use them, but unfortunately I run a small business, and I have no real choice sometimes. They are extremely slow to respond to problems they create and their drivers and shipping center staff are incompetent morons. I've had shipments lost, delayed, damaged, and just about any other problem one could imagine. They always deliver my stuff at the most inconvenient times, such as when I'm at work, and make no attempt to try to work with me to deliver what I need when I need it. This stubborn inflexibility is what I hate the most about them.

Most recently, I had a computer part shipped to me, and lo and behold, they tried to deliver it when I was at work. I live in an apartment, so they can't leave my stuff at the door, lest someone will steal it. I can't go pick it up at their shipping center because it's out of town, and their hours suck. So I went to their website and tried to change the day of delivery to one of my days off. They say they can't commit to a set time, which is B.S. They always deliver it as early as possible when I can't be home to pick up my stuff, and when I am home, they either don't deliver it all day, or wait until the last possible moment to show up, so I was held hostage in my own home waiting for their stupid driver.

It took till the end of the day of the rescheduled drop-off for their tracking program to register the delivery change I made on a Monday to deliver on a Wednesday. Then they inexplicably slap an exception on my delivery and make me wait another damn day for delivery. The stupid driver didn't show up until Thursday at 7:00 P.M. So I had to waste two of my days off waiting for something that I could've had at the beginning of the week if they would allow you to tell them what time you are available for delivery. The USPS is superior in every way and I try to use them as much as possible.

Your Mom Knows Best
Mar 1, 2012

Damaged shipment delivery

You did a half-assed job of packaging and the item was damaged as a result. What exactly do you want?

mike michaud
Mar 14, 2012

I hate UPS - the worst shipping company!

this has got to be the most disrespectful company i have ever delt with. to start with the package delivered to be was damaged beyond comprehension and the driver dropped it off to me at 738 pm and hauled ass, there was obvious damage and he didnt want to deal with it. i was told that it should have been inspected by the driver in front of me be he left. i called and told the same as many others, keepall packing material, box and items inside you wiil hear from us in about a week and we will pick up the box and packaging. i waited a week and heard nothing so i called and asked about the status. it was denyed. so i asked how they denied it and i was told" sir we have your package here with us and its obvious that there insuffient packaging" so i asked how she could have it there if im standing inmy garage looking at it, nothing came after that. let me explain the item inside of obvious crushing. the custom personally built computer i had recently invest around 1800 dollars into was destroyed with what can only be described as unexplainable damage. this is the kind of damage that could have only come from force. it is a full metal case with reinforcements, now its twisted and sits crooked, the locking access panle was torn away from the computer, the locking face panel was torn away from the locking mechanism, both the front and back have been pushed in destroying the drives and heads up display. there are crushing dents on the outside and dents coming out from the inside, the graphics card that was locked into the motherboard was ripped away from the motherboard and bounced around inside destroying the heatsink and fan and memory, the power supply pluugged was also ripped away from the board, and there small pieces missing from the board itself. the power supply was pushed in from the back side. the box is beyond destroyed with damage on all sides, hole and tears with some crush points as well, one corner was torn open about half way down the box. this was a new box my parents purchased the day of the shipping. the reason i recieved denyng my claim was unexceptable. after talking to ups claims several times i got the " we have to hear from the shipper." deal. i find that they like to play with people and run them around for nothing more than enjoyment. they said if i was lucky i would recieve 100.00 dollars in compensation.

i look at this way. the package was in there hands and possesion during shipping they are responcible for the damages. i will never ship throught them again but will contiue to fight for my money, eventually they will get tired of hearing from me and cave.

the box is beyond destroyed with damage on all sides, hole and tears with some crush points as well. this was a new box my parents purchased the day of the shipping. so basically it goes like this...

ship with us we are professionals but please dont expect to respond to your claim in a timely manner or with cdo care, we have our money and dont care anymore. have a nice day screw you and hope to do buisness again.

this how it feels anyway.

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