Uniters NA; Global Care Solutions; Stainsafe |
| United States, Florida |
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Consumer reviews about Uniters NA; Global Care Solutions; Stainsafe |
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jowilly
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Dec 9, 2011
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Unable to get through
We bought furniture from STeinhafels. Same situation. We bought the warranty back in 2008. We have rips in the leather. Stainsafe is out of business, so Steinhafels said they couldnt help us, even though they suggested that warranty when we bought the furniture. Frustrating as all hell. Not that it will do much, but I am posting in Facebook my issues and having people not buy from Steinhafels, or at least any warranty.
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AngryJR
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Dec 13, 2011
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Unable to get through
I purchased from Value City Furniture, with the fabric warranty, which was very pricey. The piece of furniture was 2-3 times what we had paid before, so as long as it lasted, we didn't mind too much, but it was still almost $300 on warranties (also a frame warranty from VCF).
Not 2 months after having the sectional, a piece had a big rip. I was royally annoyed. I've bought a lot of warranties, and I have never, ever put in a single claim. This time, I was not letting it go. I called and was told item would arrive in 8-12 weeks. 3 Months later, the piece arrive. Granted, given the way the sectional is made, this piece was the entire couch's upholstery fabric/cushions. I called in and guy came over a few days later (they tell you you have 14 days to contact them after replacement piece arrives and that once you call them they have 2 weeks to come on). All was done and fixed, and worried about whether they had applied the protective "layer" on the new replacement piece. When I called, they said it comes directly from manufacturer so they don't know (in other words, it didn't).
The day before the technician came to put the piece in, another rip showed up. "You gotta be kidding me! $3000 and lasts less than the $700 we bought 3 years ago?!?" Yup. So I called the warranty again. This time, they asked for pictures. Fine, took pictures and submitted to their email right away. Then, I called to check "they've been received and will be added to your claim". A few days later, "They've been added to your claim and will be reviewed. You'll receive a call". A few days later, no call, "It's the holidays, so taking longer. Expect call in next 4 days". Two weeks later "On Nov. 28th they approved the order of the new piece and will be delivered in 8-12 weeks. Then you have 14 days to call us to get a technician there". At one point, the person said they might have to get us an entire new couch. I found it completely unnecessary, but would not have objected.
All in all, they're slow as hell, though they reiterate it's the manufacturer who takes 2-3 months to ship a piece (who else takes that long to ship ANYTHING!? are they MAKING it?)
I bought this in July 4th weekend, and have required two fixes, of which the second one will probably not have been finished by mid March.
So I don't know if I'm blaming Uniters, or VCF, or, given the circumstances, praising them for still getting me all fixed up.
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