drop off points and rude customer service

My name is Maria Palmisano and I am with U-Haul International. I apologize for the rude treatment you experienced with our U-Haul dealer in Coconut Creek, FL. Please be advised this U-Haul dealer is an independent businessman. We do have a regular program for counseling with dealers to give them the benefit of our experience in successful U-Haul service. As independent businessmen, they are free to accept or reject our suggestions in accordance with their own independent judgment. I have forwarded the information you provided to our Area Field Manager in charge of the Coconut Creek area for further follow to see that our standards are understood and observed. In an effort to keep you as a customer, I would like to send you some VIP Certificates that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Please contact me at [email protected] and provide me with the date of your rental along with the name of the lessee listed on the rental contract. I will also need an email address to send the Certificates. Thank you for your time and I hope to hear back from you soon.