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Turbo Tax Refund Card

United States, Texas

Consumer reviews about Turbo Tax Refund Card

SMSL
Jan 30, 2012

Green Dot or CB&T Bank


I advise each and every one of you to file criminal charge with the District Attorney's Office for your refunds and stop this nonsense with TurboTax playing with peoples monies. Get a Petition goings I will be the first to sign it, cause it also happened to me.

samanthameli
Feb 7, 2012

Green Dot or CB&T Bank


I just filed my tax return with turbo tax on january 22nd 2012, they sent me a turbo tax refund card which i promptly activated when I received it. The IRS deposited my refund to Turbo taxes bank on the 3rd of february but Turbo tax never put the money on my turbo tax refund card. They closed my card on the 3rd due to security reasons and asked me to send them a photo copy of my signed social security card, my drivers license and my most recent electric bill showing my current address to prove the turbo tax refund card I was sent actually belonged to me. I am livid, there is no way I am faxing my personal information like that out to turbo tax. When can I expect my refund and when will there bank return my refund to the IRS? This has been such a nightmare and I will never use this company again. They are fraudulent!!! I will be contacting the BBB, Texas State Attorney Generals Office and my local DA's office to ask about filing charges.

fed up in sd
Feb 7, 2012

Green Dot or CB&T Bank


I haven't even had a chance to use my card. Received my card in the mail 3 weeks ago. Was supposed to get my refund deposited on my card a week ago. IRS says deposited, turbotax card website says that it wasn't deposited yet. My taxes have now been done a month and no refund? Tried to speak with customer service but got so frustrated that I hung up. I've been using prepaid cards for the last 2 years with not a single problem, and we ended up closing our bank account because the prepaid cards are so much easier to use. When I put my money on them, viola, it is there!

So much for turbo tax card, never again will I use this service.

aliciaflakes
Feb 7, 2012

Fraud


I used turbo tax and the irs deposited my money and they want me to send in copies of my ss card and other info and they won't release my money.

LIVID2012
Feb 8, 2012

Green Dot or CB&T Bank


Hello! My name is Camaria Stringer. I recently filed my taxes via Turbo Tax and opted to receive their TurboTax Visa card. Little did I know, it would be the card from HELL! Upon receiving it, I was excited to finish final wedding purchases. I received the card on a Friday, and I began using it immediately. On the following Thursday I proceed to buy myself lunch, but my card kept getting declined. I called TurboTax Card Services only to find out that my card had been closed due to a security hold. I was not notified about this hold. They told me to fax in a copy of my ID, my Social Security card, and proof of residency. Afterwards it would take 5-7 business days to process. Now, here it is 11 days until my wedding and I don't even have access to the money I need to finish purchasing my dress. I trusted TurboTax with my money and they screwed me over. I am livid and hurt!!! This is a nightmare that I can't seem to wake up from!!!

drago1985
Feb 8, 2012

Green Dot or CB&T Bank


Its a very valid claim. I am going through the same thing. Normally i would have my money deposited into my acct. but tried to be different this year and use the card, boy did that backfire. i wish there was someone i could go to. i am currently still waiting for this card and have been waiting since 1/3/12. it is now 2/8/2012. They keep telling me to give them 5-7 more days. Well my Money was deposited on the 27th. Promise this will be the last time i ever use them and all my friends agree with me.

onepissedmommy
Feb 9, 2012

Green Dot or CB&T Bank


it makes me sick to my stomach to see how many people are going through this as i search online looking for answers. turbotax locks our cards then asks us to send in very personal and sensitive information and after we do this they still dont unlock our cards!!! if i send you a copy of my drivers license, social security card and a bill in my name what more could you possibly need to re-open my account!!! once they get our info they should instantly reopen our card!!! i will never use turbotax again and i am going to tell everyone i know not to use turbotax!!! and i will be contacting my local news station and newspaper which i suggest anyone going through this should!!! we need to stand together and file a class action lawsuit and hold them accountable!!!

melissa johnson
Feb 9, 2012

Green Dot or CB&T Bank


I am having the same problem everyone else is having. I have received my card but no refund. I am very upset with Turbotax and going to make sure that this website gets to the news about the turbotax card.

Misha
Feb 9, 2012

TurboTax Card


Hi everyone. I never received my card which was supposed to arrive on 1/28. My refund is supposedly loaded on the card. I had to call requesting they 3 day express me a new card. I fear that the account will be locked due to security reasons IF I even get the new card. After reading all the complaints on the internet, I fear the worst from these crooks. To do this to hard working people in this economy is completely disgusting. I am so frustrated and pissed that I feel something must be done. I Google searched 'class action lawsuit TurboTax' and apparently a suit is currently being filed against Intuit. If you search TurboTax on LawyersandSettlements.com you can read a brief summary of the lawsuit. It's for fees that Intuit charged even though they claim their software is free. I clicked the link at the bottom of the article and filled out the form detailing that not only did I want to be included in that suit but also explained the negligence re the TurboTax card. I want Intuit, GreenDot, Synovous/Bancorp and whoever else responsible to get what they deserve.

PISSEDOFFCUSTOMER23
Feb 11, 2012

Green Dot or CB&T Bank


my card has 1200 bucks on it, and i tried to buy some supplies for my house and lunch only to be declined for everything i have tried to purchase. luckily i had some money on my unemployment card. WILL NEVER USE THIS BULL SHIT AGAIN!

kajuanpierce
Feb 11, 2012

Green Dot or CB&T Bank


i am going through the same thing it has been a month and still no card my money is already deposited on it but i have yet to receive it i called and ordered a new one and they charged me a 20 dollar fee and told me it would be here in 3 business days and its been a week and im still waiting turbotax suck

not0perfect but
Feb 11, 2012

Green Dot or CB&T Bank


U know I got accepted by the irs on the 19t
Received my turbotax card can't activate it, got 3 kids my man laid bills still coming I need my fu$$$$$ money y'all need to keep it real cause u never know who u hurting pray child god no. Weapon or form against us shall and will not prosper truly blessed POWER IN THA LORD

CRYS83
Feb 15, 2012

Green Dot or CB&T Bank


CALL 1 866 271 1623 THIS IS BANCORP BANK AND THEY DEAL WITH TURBO TAX CARD ACCOUNTS, THEY CAN VERIFY FAX INFO OR HAVE U SEND INFO DIRECTLY TO THEM AND HAVE YOUR CARD UNLOCKED WITHIN HOURS. HOPE THIS HELPS SOME OF YOU!!

danny britt
Feb 17, 2012

Green Dot or CB&T Bank


my money was deposited but i never received the money, this is bull shit, cant even get to talk to anyone to get info, i received my card got my state refund, then yesterday i get atext sayiny congradulations you federal refund was deposited but where the hell is it

Rockerandy
Feb 22, 2012

Green Dot or CB&T Bank


yep this so frustrating! in my case, they never sent the card after they sent me an email saying that it was sent, my return has been on a card i never got for like a week now.one thing that i did find out and this is VERY IMPORTANT ! there are TWO sites that say turbo tax card !!! the one that has my money is the INTUIT one not the green dot site.i was confused because i though there was only ONE company, i was wrong cause i used TT last year with no problems and this year i suspect that they are jacking people around that had a card last year and didnt keep up with the card and it stayed active even with a minus amount on it !! the card i want was held with out telling me why or what the F is going on and its stupid ubber hard to get anyone that can help they will tell you to send ID and SS and a BILL, but i have my doubts that i will get my card with money, this will go to snail mail and Il get it just like if i would of done it by mail in the first place.i just want my return the feds approved without this big hassle i wont do TT again!

elsie long
Feb 22, 2012

Green Dot or CB&T Bank


i too have been told card was mailed. well where is it???? i was to move in jan, still waiting to move, still waiting for my car stupid turbo tax card... took 7 days to get someone on their dam automated phones.. they tried to blame irs. no turbo tax is responsible. they are the ones that supported the card. Its their card...IRS DID THEIR JOB. NO MORE TURBO TAX>>

NICK1993
Feb 23, 2012

Green Dot or CB&T Bank


FUCK THIS DEVIL CARD!!! NEVER EVER AGAIN!!! THIS IS BULLSHIT.

turbo tax card is the worst
Feb 29, 2012

Green Dot or CB&T Bank


They never sent my card either. I have been calling them since the 18th. Waited another week, like they asked me to. Nothing. On the 24th, I ordered another card, paid $20 for the express shipping and they told me 3 days. Today is the 3rd day, I called to get the fed ex tracking number and they told me that I had to wait another 1-2 days to get that. I am just going to assume that it has never been sent out and that I am going to have to spend another week on the phone with them. I might get my card before the next tax year. Yeah Right!!! The IRS deposited my money onto that card on the 21st. So it is just sitting there in mid air. I have no idea who to contact and of course, there is no supervisor or manager at turbo tax card to speak with. I dont even know what to do anymore. Im so frustrated and just want my money.

Rockerandy
Mar 2, 2012

Green Dot or CB&T Bank


Ok i'm back with an update, --- so, i called the number 886-543-9160 and dialed the 1 then pound, the only way i know of to get anyone after about a half an hour, so they had me fax my info [SS card, id and a bill]back around 2/16/12.I called back, the lady was nice and said i should of had the card a long time ago ! NO S@@T!! so i said can i have it sent FED X 2 to 3 days and its 19.95 and they take it off your card.So, i said yes and she said that she was lifting the hold on my card and sending it but then i asked if i could have the tracking # she said she didn't have one just the order # so i got that.This was 02/27/12.my refund has been on my [HAHA} nowhere card for about two weeks now, and i'm out of work and am started to see ribs !Anyway, i wait till Thursday and i'm thinking, jees it has to be coming looking out the window for the truck to show, WELL, they got me again no truck, no card.I called back this time like a postal worker and try really hard to not scream and tell um what i really think about there stinky stupid card and TT as a whole, I FOUND OUT THAT MY INFO WAS INCOMPLETE AND I HAD TO RE-SEND IT ---AGAIN!!! and that the lady rep from before was wrong, and that i was given a credit back for the FED X i never ever got[so they say i have yet to see it].It seems that if your bill isn't right or that your ID HAS A DIFFERENT ADDRESS, THEN I MIGHT GET DENIED ANYWAY!! well that s fun news now I've resent the fax info, with W2's and since my ID cards not up to date i had to write a header on it, saying that" I moved last year and that's why my address is different now"[this was the advice of the rep i talked to] but as we know, you cant believe them and i wish i never, ever, ever did it through TURBO TAX.The only thing now is to change my ID to my current address, resend and hope that works but if that doesn't work {{YEP YEP}} i will have to get it from the feds! WHAT A BUNCH OF BS !!!truly POed in ILLinois

mizzundastood
Mar 3, 2012

Green Dot or CB&T Bank


TURBO TAX IS STR8 BS! PUT MY CARD ON SECURITY HOLD 4 WAT REASON I DON'T KNOW...FAXED ID, S.S CARD, PROOF OF RESIDENCE...TOLD THEM THAT I DNT LIVE @ THE RESIDENCE THAT I USED ON MY TAXES BECAUSE I DNT WANT MY CARD TO COME WHERE I LIVE...RIGHT NOW I'M IN A SHELTER AND WE DO NOT HAVE INDIVISUAL MAIL BOXES...OK THEY TOLD ME TO REFAX EVERYTHING WITH A LETTER STATING THAT...I DID...WAITED 4EVER FOR AN ACCOUNT UPDATE, THEN THEY TURN AROUND AND SAY THAT I HAVE TO PROVIDE PROOF OF RESIDENCE FOR THE ADDRESS WHERE MY CARD WAS BEING MAILED TO WHICH IS IN GEORGIA...I LIVE 4 HOURS AWAY IN ALABAMA. MY PHONE COMPANY DNT SEND OUT PAPER BILLS SO I HAVE TO GO TO GA JUST TO GO TO MY BANK TO UPDATE THE ADDRESS ON MY ACCOUNT TO THE ADDRESS ON MY CARD HOPEFULLY THEY WILL FINALLY RELEASE IT BUT THEY SAID THEY CAN HOLD IT UP INTIL 3 MONTHS BEFORE THEY SEND MY$ BACK TO THE IRS...STUPID B.S...THEY ARE FRAUDS...NEVER AGAIN WILL I USE THEM

whythelongfaces
Mar 3, 2012

Green Dot or CB&T Bank


I want to know how they got your old address? YOU gave it to them.

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