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Toys R Us

United States

Consumer reviews about Toys R Us

ConnorIvor
Mar 4, 2012

Shut Up

@whineystoreclerkh8r Clearly you could benefit from a little education yourself buddy. "Their for" would imply that the for belongs to someone. Not to mention your lack of proper capitalization and punctuation and general grammar and spelling. Which I find is hilarious considering this come with a spell check function. And no one deserves to be harassed or spat upon, everyone deserves basic human respect. I have worked at Toys R Us for over four years. I am in my third year of university with a 3.5 GPA and am paying for my own education by working at Toys R Us. You clearly have no idea what you are talking about, the way people like you treat employees is appalling. A man tries to return a used car seat that we haven't carried for two years and when we tell him no because it doesn't fit our clearly stated policy, do I deserve to have that car seat thrown at my head and called a whore? I am using two different cash registers so I can get the customers out of the store in a timely fashion and you think I'm stupid? Education doesn't fall into everyone's lap, some of us have to go out and work for it.

Giusep
Mar 4, 2012

Very unprofessionall

I would have rushed to a store nearby and bought a bike tube

Giusep
Mar 4, 2012

Ruined My Daughters Birthday

Bad luck

jennyytchan
Jul 10, 2012

False promotion and worst customer service

I live in Vancouver-Canada and bought a DaVinci crib ($179.9) online at US Baby ‘r’us website on June 22,2012. Babyrus’s front page had a promotion for ALL DaVinci cribs-Any purchase of DaVinci crib will get a FREE DaVinci crib Mattress which worth $119.99 value. I thought it was a great deal so I bought it , paid $16 tax, extra $15 for shipping and extra $10 to pick up at US shipping pick up centre at Point Robert. The promotion was still showing up at the Baby’r’us FRONT page for at least one more week after I ordered the crib.

After few days I picked up the crib, I discovered there was a crib ONLY, no mattress! So I called customer service immediately and they told me the FREE mattress was in first time first serve basis and they have no more stock? Really what the hell? I can’t believe it is a SCAM and MISLEADING on an international company website. There is no sentence its says it is first time first serve on website, and the website never notify customer it is out of stock and the promotion is no longer available when purchase. It should at least notify customer whether we should still buy it or not when the promotion is no longer available. OR it should notify customer before they even ship out the crib ONLY to customer. I paid $220 (including tax, shipping, pick up fee) to purchase online and picked up in US just because I believe it comes with a bundle of TWO items, not just one item. VERY DISHONEST COMPANY! I spoke to customer service, they don’t have any recommendation for us, they said even the mattress is in stock again, they will not ship to me for free and asked me to get and pay for another mattress? How BS you are?

Customer service said I can refund the crib and use the mailing slip they can offer to me? Are you kidding me? I live in Vancouver and I have to drive all the way down to US just to refund the crib to your company but not getting my shipping fee that I first paid? What a disaster! Your company totally waste my money and time!

I am still very upset about this online shipping experience at US Toy'r'us . With this price I paid, I have so many options to get the crib at other places such as Amazon & Walmart. I don’t even need to shop at your company and pick up in US. I have lots of options in Canada too. I will ask all my friends never go shopping at Toyrus again. Such a misleading and dishonest company!

Tim Kively
May 15, 2013

not practical

Not practical at all. This product is definitely not for a kid. It was broken right after it fell the first time.

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