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Touchstone Research Group

United States

Consumer reviews about Touchstone Research Group

Dec 21, 2011

Military records scam

Any business without any complaints is impossible, particularly for
service! Unless, of course, you are new or have had very few orders.
Just check reviews for ANY item on Amazon, and for even the best
products you'll find some poor reviews. Services are even more
difficult. The old expression, you can't please everyone, is
applicable. And bogus reports have their own motives ...some complaints on the net are placed by a
business' competitors. We could indulge in that practice, too. But
such actions only taint our industry as a whole. In addition we see no need. Our services will, when reviewed in full view, speak for themselves.
You can review our many positive reviews at:
Yes, we have
had complaints, but ALL are resolved - per the BBB. We have 30 BBB
complaints in three (3) years, out of well over 20, 000 orders . That's nearly one in a thousand!
There are some difficult cases. Sometimes documents are not where they are supposed to be due to no fault of our own. If you, the client were going through other channels to obtain your DD214 and/or separation document you would have to navigate those issues yourself. We at Touchstone have experience that enables us to navigate those issues more effectively and easily thus our expedited research service.
In addition; most cases submitted direct by the VA and/or those at the NPRC submitted direct have a processing time of 4-6 weeks. We hand deliver client's requests direct to facility staff which elevates the requests position in processing to prelude any that are mailed/faxed in. Therefore with our time and effort, expenditures, a client's record will be received much earlier than a individuals submission
We will adamantly stand behind our guarantee that no one can get your records faster.
When the facts are known, Touchstone is the best choice to acquire your

Dec 22, 2011


If you provide us with a name and if possible order number we can review the case. On unassigned refund requests we only charge $20 for the cost of our personnel,
advertising, calls, etc. And we refund the balance as a courtesy.
We'll even credit this fee should you purchase our service at any time in the future.
We never charge a 50% fee for refunds - for anything, to anyone. thus it seems as though this may not be a
legitimate client. Real complaints it would seem would provide some identifying information in order to be verified and reviewed.
Some complaint's are placed by our business' competitors. We could indulge in that practice, too. But
such actions only taint our industry as a whole. We also feel that our service speaks for itself and underhanded strategies like those mentioned above have no use for us. Nor do those strategies fit in with our Customer Service/business ethic here at Touchstone.
We wish to be of service to our clients and will do what is possible to assist them in any way we can.
As is reflected by our 1/1000 ratio with BBB client complaints, all resolved, and our reviews at:
Therefore in summation: when searching for an effective way to obtain military documents in the fastest was possible, with a no one can get your records faster guarantee, the obvious choice is Touchstone Research Group LLC.

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Feb 14, 2012

Military records scam

They just got me to, they ran my card and I told the guy I will not need his services, he hung up on me. He never even received my info to do the work.

Feb 14, 2012

Military records scam

We have no ability to respond without a case number and First and last name. You can reach us at 800-283-3214 and we would be happy to assist you.

Mar 23, 2012

Military records scam

They are a total scam...I requested my grandfathers discharge papers and told i would have them by close of business on a Friday. I never received them. So I have call many time. I start talking to someone and then they hang up on me. I have e-mailed and left many messages. I also have called from many different phone number and they answer but if you call back from the same one they send you right to voice mail. So the better bureau office and the Attorney Generals office is going to hear from me on this company. They are scamming poor people who are looking for things that are needed right away and they are never getting them.

Mar 23, 2012

Military records scam

We have no ability to respond without a case number and First and last name. You can reach us at 800-283-3214 and we would be happy to assist you in resolving your complaints.

Mar 23, 2012

Military records scam


Please explain in detail your system and how you will go about solving this issue. Thanks

Apr 2, 2012

Military records scam

I would not call it a scam exactly, while it's true that the records can be obtained for free, it would be worth paying money to get them more quickly if such a service existed.

Unfortunately, Touchstone is not such a service. Once they have your money they are impossible to get a-hold of, as others have said here, and I'll be forced to initiate a chargeback on my credit card, and wait for the documents directly from the government.

Apr 3, 2012

Military records scam

It is well known that competitors will post negative reviews on the
Internet, particularly "anonymous" reviews. Without a full name, case
number, or other identifying material, it's easy to post a bogus review.
It's common, too. We could do it too, to our competitor - but that
conduct's beneath us. We suspect that this is an example of such a review.

Unlike this "Scam" site, the BBB has a method of tracking complaints and
our responses. They do not charge us $1000 or more to correct/verify
complaints! (Hence, the motive to post/allow bogus reviews here.)

According to the BBB, we have had 30 some odd complains, on over 25, 000
orders, in the past three years. That's almost 1 in a thousand!
That's a great reputation by any standard! In addition, to the few
complaints we've received, we have responded to ALL. The BBB does NOT
have a single unresolved case for us! If your complaint is indeed
true, file it with the BBB and we will respond - as we do with all
legitimate complaints, as confirmed by the BBB.

Find any other business that has a complaint ratio of 1:1000!!!

This complaint is most likely bogus, a dirty trick by our envious
competitor who does a mere fraction of our business.

Finally, don't believe everything, possibly to anything you read on
undocumented sites.

Apr 6, 2012

Military records scam

Ordered my late father's DD214 from this company.
I received a couple of e-mails during the first 24 hours.
Then, nothing. I sent e-mails and got no responses.
I called twice and as soon as I identified myself, the line went dead.
Left a voicemail and got no response to that either.

I paid $89 for the 7 day service. That time has come and gone. And I'm
being ignored / hung up on.

Now, looking for reviews, I find nothing but bad ones.
If I Google "Touchstone Research Reviews" I find this site and at
least half a dozen others - all filled with reviews of people who
didn't get their product.

If you haven't ordered from this company, DON'T!
If you have and haven't gotten your product (I'm not sure if anyone
does) please contact your credit card company and dispute the charge!
Don't let this crook get away with cheating you!

There is one person in the company - Chris.
He answers whether you call the NYC number, the WV number or the 800
number. Where is this company located? They claim an NYC address.
But they are not listed in NYS Dept of Corporations, Directory Assistance.

I see he has responded to complaints on this site by saying things
like "every business has some complaints.."
This one has nothing but complaints.
This site, Ripoff Report, pissedconsumer.com and 43 complaints listed
on the Better Business Bureau web site.
Is that enough?

I now see that he is claiming BBB has 30 complaints (it's 43) out of 25, 000 orders.
Where is evidence of 25, 000 orders???
Why is there not one single good review for this company anywhere other than their own web site?

I don't believe anyone gets their order fulfilled by this company."

Apr 12, 2012

I paid $130 and they disappeared

Never use their sevices, I advice you to use your local VA instead! I paid $130 for the 24 hour service and I never heard anything from them again. They have never returned my money! Consumers beware!

May 24, 2012

they have never delivered the services promised

Never use their service! I have paid $130 for their 24 hours service which was never delivered! I haven't heard from them since then! Beware!

Aug 7, 2012


I just read the reviews about this company, and I wish I had done it earlier! I have purchased an item from them, but I did not receive it yet! Yesterday I contacted the customer support and they told me that the order is still pending! How can it be so? I made the purchase three weeks ago!
Beware of these frauds!

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