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Tidebuy.com

China

Consumer reviews about Tidebuy.com

Ms.Qsjazz
Mar 15, 2012

Won't cancel order and refund, won't respond

The above complaint is correct about Tideybuys extremely poor business and customer service. In addition to my problems with tideybuy, BillMelater (a paypal service) is billing me for items that were returned to tideybuy which were returned because the order site would not allow me to cancel a second order place in error. I refuse the package at the post office and the package was return to the company. Tiebuy refuses to credit my account with BillMelater and BillMelater has not address the issue with them but continues to harass me about a purchase that was return and Tidebuy has acknowledged the return. Please post how I should go about filing a complaint against both companies.

reneewithkids
Mar 30, 2012

wrong size wedding dress

I purchased a wedding dress from Tidebuy, it was suppose to arrive in 28-30 days and it didn't arrive for 60 days. When I received my dress it was completely the wrong size. My 12 year old daughter couldn't even fit in the dress. I contacted them many times and also sent them pictures with the measurements of the dress they sent. They replied and said sorry it was my fault for ordering the wrong size, when the dress itself was completely wrong. I even took it to a bridal shop and they laughed. I contacted Tidebuy again, they responded by stating they would give me $15 and fix the alterations, so I agreed. They then sent an e-mail stating I agreed to the $15 so thats what they credited me and told me they won't fix the dress. Complete crap. So now I have a dress that is completely useless! I would never do business with this company again. Extremely disappointed with their service.

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