Log inRegister
Add a Review

thredUp

United States

Consumer reviews about thredUp

Marlen W
Jan 28, 2013

did not accept all clothes, did not send me a payment


The owners of this company answered me saying that they will be taking some of the things that I have shipped them, but the rest is no good, but they won’t send it back to me! Yeah, right! SO now, I can not also get payment from them for the things they decided to leave! They are just scams!

omsdaughter
Aug 1, 2013

Thredup is stealing clothing & money from consumers


Thredup is an online resale store with the premiss of paying people for clothing sent to them. Order a bag from the site. Fill with quality clothing and send it back to thredup. However, what thredup won't tell you is that you will be paid only pennies for brand new high quality clothing. I sent in 3 bags, about 150 items, of mostly brand new with tags Gymboree and Gap. Thredup paid me less than $1 for almost every item and didn't pay me for some of the items. After numerous emails and phone calls, thredup refused to pay me a reasonable amount for my clothes. I notified every consumer complaint site I could find. The San Fransisco Attorney General's Office opened a criminal investigation into thredup after I complained to them. Thredup responded to my BBB complaint with a lie. Here it is:
On July 26, 2013, the business provided the following information:
At the time Leanne shipped three bags of clothing to thredUP there was a period of time in which our price calculator was not operable. This was a bug we were aware of and actively fixing. Over the weeks that had elapsed from the day we received Leanne's clothing and the day we fully processed the items, the price calculator was fixed and was working again.

In addition to our price calculator we have our bag feed showing what other customers have earned for their clothing (http://www.thredup.com/bags/feed). This feed is live and is in no way manipulated to inflate payouts. Lastly, it is stated in multiple places that thredUP may not be the most profitable way to earn money by selling used clothing because we pay up to 40% of the resale value.

In efforts to resolve this issue, I explained I would double-check and correct any mistakes made on the pricing of the items we accepted, and offered to pay for the 20+ items we did not accept based on what would've been earned. This equated to an additional $45. I apologize but an additional $45 is still the only offer I can provide.

Leanne has continued to contact other organizations in efforts to resolve this issue. Now damages have exceed $300.

Thank you,
Daniela

MY RESPONSE SENT TO THE BBB:

Daniela states with this response, that there was a problem with the website that they were aware of before I sent in my bags. I started emailing Thredup with questions a month before I sent anything to them. AFTER I complained on Gymboree's facebook website because of what little reimbursement I received for clothing I sent to Thredup, I was then contacted by a representative of Gymboree who then, on my behalf contacted Thredup to forward my complaints. It was well after several exchanged emails and finally a phone call from Daniella, where I made her aware of the website issues (which she told me thredup had been UNAWARE of), that the website issues were finally repaired--more than 2 months after she says they were aware and trying to correct it?? They were aware of the problem for sure! There had been no attempt to repair the website because in doing so, people would have been able to see how little Thredup was paying for clothing and no one would have sent anything to them!! It has been their intent all along to keep customers from discovering their true payout amounts. Sure, thredup had a few posts on their website showing what other were paid for their clothing. These posts clearly showed thredup paying a lot of money for even used clothing. I went by those posted statistics (which was all that was available at that time)--thinking I would receive even more money since what I was sending in was brand new with tags attached clothing. As far as Daniela's statement regarding people being able to make more money sending in used clothing because they pay up to 40% of the value, is absolutely absurd!!! Since when is used clothing worth more than brand new clothing?? If that was the case, every store would be a resell store and there would be no market for new clothing. Daniela made an utterly ridiculous statement regarding that. Daniela did go through my payout amounts and found many that were inaccurate. She offered an additional $45 for those errors which is nothing considering I had sent in about 150 mostly new designer clothing items. This works out to about an additional 30 cents per item. It does not even begin to reasonable compensate me for my clothing. Initially, when I requested an additional $300 over what thredup had said they would pay me, I was trying to make a point. I wanted them to take full responsibility for their deception. I was asking very little reimbursement. However, after thredup refusing to properly compensate me and discovering many other people who were victims of Thredup's scheme, I asked for a more accurate compensation. This was a deliberate tactic on Thredup's part to deceive customers, pay pennies for valuable clothing, then resell it on the Thredup website for a HUGE profit--all without the customer's being able to accurately discover what they would be paid PRIOR to sending clothing to Thredup. I want to be compensated the full monetary loss for my clothing. In addition, after filing my complaint with the Better Business Bureau, I continued to pursue the case and notified the San Francisco District Attorney's Office. They found enough evidence to open a criminal investigation into Thredup's business. It is very clear that Thredup designed their business to scam people in order to make a huge profit reselling clothing sent in from unsuspecting people. It is only because of my continued pursuit of my complaint, that Thredup repaired their website to disclose more information regarding payouts. However, if that disclosure had been made PRIOR to my sending in my clothing, I would never have sent them anything!! I am still seeking an appropriate compensation for my clothing, as well as an end to Thredup's website.

Add a Review about thredUp

    Review Title
    Country
    City (optional)
    Address (optional)
    Phone (optional)
    Website (optional)http://
    Review text
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Reviews

    silvia fassardi - fraud
    w #515455 by anonymous mike 99 miami Jul 28,...
    Cellular Outfitter - False Advertising
    I9295 AC Home/Wall Charger: Advertised to work with...
    Dealfind - 18K Gold Plated Medieval Lord Ring
    Dealfind has failed to deliver about 70% of the products I...
    silvia fassardi - silvia fassardi
    Monday, July 28, 2014 silvia fassardi to her new victim...
    Genuine Loan Company - my loan testimony
    A MUST READ: Good day everyone, I am Mr Johnny...
    146450 - TESTIMONY ON HOW I GET MY LOAN
    God has bless me with three kids and a loving husband, i...
    saeed - win
    how do you get i win in mobile ?
    Facebook - rip offs
    If you get an email from someone on face by the name of...
    silvia fassardi - Her latest scam
    Silvia fassardi is currently running what I call the...
    Naira Matevosyan - Hitler and Naira Matevosyan
    I am Naira Matevosyan, and I posted this about Ara, I...
    silvia fassardi - Slut fraud trash
    Silvia fassardi I are the lowest most Discusting piece of...
    silvia fassardi - Discusting
    You are a Discusting filthy pig silvia and you finally...
    silvia fassardi - THANK YOU
    I am so pleased to be reading that someone finally put...
    GSCM Fullfilment - SCAMMED
    I agreed to pay for one FREE (1) sample of REVITOL and ...
    Leon's - Disatisfied plus had the extended warranty
    Should have known better. I saw the same leather set I...
    Chillitalk - Best Customer Service
    I have been using Chillitalk for more than 2 years....
    Avast - Premium Renewal
    I ordered my renewal for Premium product 7/11/14 &...
    137997 - I am Marina Noble, who opened this forum
    I am Marina Noble and I opened this forum because I wanted...
    AnasDress - The Sexy Unqiue Evening Dresses Online
    I have bought a evening dresses at AnasDress and the dress...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username