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TAKL

United States, California, San Leandro

Consumer reviews about TAKL

vmedia101
Mar 20, 2018

Takl Bait and Switch

HOUSE CLEANING SERVICE - I Bathroom 50.00//
Here are the pics of the bathroom that Takl cleaned - these pictures show the bathroom after Takl left and the completed task. I actually had to show the Takl cleaner to do some cleaning as she had no clue on how to remove the mildew
I know this was a discounted service so maybe since I paid the discounted rate I only get a discounted version of a cleaning service
I used the $50 discount so maybe I shouldn’t complain because if she’s not getting her full rate then maybe her full rate means that she doesn’t have to clean up like I was expected her to. Does the $50 discount mean the provider doesn’t have to do the job that good since they’re getting a discount-- If that’s the case Takl should post that on your app that with the $50 discount your providers only do half the work.

TAKL you asked " Would you be open to having the original provider return to finish the listed of responsibilities?" - would you want this person to come to your home to clean after seeing her work? - NO I don't want her to return.

The other concern I have is after TAKL left I went ahead and did some cleaning on my own and I should’ve done that because I can’t really completely prove to you that the job was done half mass, but you can see these pictures taken after TAKL left my home- show that the bathroom was left just as dirty and she found it. I’m a senior with a disability and can’t do a lot of the things that your service provider tried to do. I’m very disappointed I only paid a discounted rate and I did Takl a cash tip for five dollars because the TAKL cleaner drove over an hour to get to my home and I felt bad about that. It cost TAKL more money just to drive all the way out to my small place.

This is a very small bathroom in a mobile home the size of a broom closet it really only took her less than 30 minutes to do the job then I sent her back in to redo it and TAKL spent another 8 minutes but I had to send her back in to redo the bathtub and Takl re-did the bathtub it was still filthy. This provider gets very good reviews if you read them you see TAKL gets a lot of good compliments but for my scenario I don’t understand how she is so highly rated. She had no clue about those Mr. clean erasers I provided the cleaner to use and then they asked to take them with so Takl could use them at her other jobs.

I’m very disappointed with the service even though I paid the discounted price I it really makes me feel like I should warn other Takl customers about these kind of issues. I’m also disappointed that your company does not offer a discount to seniors with disabilities
The final issue that disappoints is the $60 rate to clean this bathroom would be the same if I had a five bedroom home in the mansion or my small 4 x 5 bathroom.
The other issue that is disappointing about Takl is your BATE AND SWITCH antics. After I input my local address a simple price of $45 is advertised - then by the time you sign up for the service you see it 60. Yes I do know about the service fee you make that very clear but you don’t make it clear that there’s extra fees for distance and if the job can’t be done in your city that’s the bait and switch I’m referring to.

Over all I am disappointed in the Takl App and the service your company provides.
I would like my money and service fee refunded. (i gave her 5.00 cash - I felt bad she drove over an hour to get to my address)
I don't expect that tip back.

I will post these pics on Yelp and your web site, if you allow me too. I think your other costumes should know about the issues I dealt with, and the fact that you don't offer Seniors with a disability a discount.

Takl Bait and Switch Takl Bait and Switch Takl Bait and Switch Takl Bait and Switch Takl Bait and Switch Takl Bait and Switch Takl Bait and Switch Takl Bait and Switch Takl Bait and Switch Takl Bait and Switch

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