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TAKL

United States

Consumer reviews about TAKL

psudina
Jul 27, 2017

handyman services

Scheduled an appointment with a workman through Takl, took the day off from work only to receive a text from Takl at the agreed upon appointment time; stating my appointment had been cancelled, and the workman was a no show. I was told I would have to resubmit another request.. Seriously, ?? Why would I want to pay a firm that caused me to take a day off for nothing, did not offer any customer support, just continued to harass me to resubmit my request. No apology was offered nor did the company man up and find a replacement so my day off wasn't wasted. Their attitude was Oh well, up to the consumer to fix the problem. Arrogant attitudes, lack of organization and a severe lack of internal communication. With service like this I doubt the company is around for long.

truthwins
Oct 15, 2017

DISRESPECT TO PROVIDERS

I have had three friends including myself work for TAKL as a provider. What this app is providing to customers is a cheap way to get a lot of work done. I had an issue on a bid for a 3 bedroom 2 bath home - got there and it is a 4 bedroom 4 1/4 bath with three stories - and they wanted it all cleaned for $80 bucks - BEFORE TAKL took their cut. Disputed the job and requested the customer to accept the proper "set" TAKL rate for the correct house size....waited there for 45 minutes for customer to respond - no response and I left. When they finally approved the new rate I advised I had left the home. TAKL reprimanded ME for not doing the job - really?? What kind of client intentionally LIES about the number of bed and baths? But I was the one suspended.
My daughter and I did a job for a "LIGHT" clean of house. We went above and beyond a light clean - and the client asked us to do 2 loads of laundry and clean out fridge with throwing out old food as well. We submitted the new bid for these chores but client would not accept or acknowledge - we had already started the laundry and I had already spent quite sometime checking expiration dates on EVERYTHING in the fridge. The client was available via text when they were adding all these chores but conveniently dissappeared when it came time to accept and authorize the payment. Who has stuff in the fridge from 2016 - really??? We completed the job and the extra chores despite the client avoiding our text about accepting the new chores. By the way during this entire time the TAKL app was not working properly and we tried to reach out via chat to no avail. So end of day we did a thorough clean plus these chores. Guess what - client opted to not pay the additional "set" TAKL rate for 2 loads of laundry and cleaning fridge. Asked TAKL to help - nope no help for the provider. In fact they stated the client complained and we would OWE $20 back to them - are you kidding me????? Less than $100 for a 3 bed 3 bath full clean - 2 loads of laundry start to finish and cleaning /disposing of food in fridge. My daughter reached out to TAKL 3 times to get help on this matter - one employee actually just decided to stop the chat - you can't talk to a live person. And due to the client complaint that a floor was dirty - keep in mind her daughter was still going in /out of house while we were cleaning - I'm not going to continue to clean up after an adult child that can't wipe their feet - my daughter was SUSPENDED from being a TAKL provider. We have all the before / after photos of all work completed but TAKL wouldn't even look at those - just so worried about this cheap customer.
If TAKL continues to treat their providers like we are there slaves they will have NO ONE to complete the chores that clients want to pay 1/3 of what the cost would be to hire the traditional way.

Petuniatrujillo
Apr 2, 2018

WORST company ever

Worst company ever. No customer service at all. I hired a provider to hang a closet shelf and he hung it blocking the access to another shelf, so he had to rehang it and 7 extra drill holes were left in my wall. Worst of all, is that after contacting customer support and requiring them to fix and paint the wall, the customer service rep decided to close the ticket without solving my issue and leaving me very unsatisfied. Now I understand why the company has so many bad reviews. Stay away ! There are much better companies out there!

WORST company ever

Chevelle502
Apr 27, 2018

Don't expect much as a provider for takl

As a former 5 star preferred takl provider for app 1 year and no complaints from any of my clients and with many personally customer repeat requests for my services,I was removed as a provider over an issue with an abnoxious drunkin customer and because takl stands behind the client base only my provider status was revoked without cause or any explanations or any opportunity to challenge to get reinstated
If you are an experienced professional don't get involved with takl and spare yourself the problems you will inevitably encounter and YOU WILL LOSE MONEY AS THEY DON'T PENALIZE CUSTOMERS FOR NO SHOWS BUT AS A PROVIDER THEY WILL SUSPEND YOU WITHOUT ANY GOOD REASON!

jeichin
May 22, 2018

Providers aren't taken care of

I was a provider for Takl and had all 5 star ratings. I had accepted a job the day before the scheduled 1pm appointment the following day. I had an unforeseen circumstance cause me to cancel the job but it was 5 hours before it was scheduled to start. Takl informed me that my account was suspended as a provider. I was told I needed a Dr's note or proof of why I cancelled. That is ridiculous! It's none of their business what I needed to cancel for. I had never canceled on anyone before. There are very few providers in my area and they just lost another one. I told them I would just use another app.

Ashleigh
Jun 12, 2018

Takl seems to have it both ways

From these reviews, it seems that Takl has it both ways: if a Provider is terrible or ruins something of the client’s or is a No Show or Cancels, the client is out of luck, too bad for the client. No apology, no replacement person to do the chore, nothing! Yet on the other hand, they’re not nice to their Providers, either! They don’t pay for services rendered, they don’t listen to explanations or to reason, they fire you if there’s one complaint, justified or not. So Takl is horrible to Providers and horrible to Clients, and neither side ever gets to speak to a human being on the phone! If you can’t ever speak to a human being on the phone, I will never do business with such a company, as a Client or as a Provider! This TAKL sounds like a truly HORRIBLE shady rotten business, and I will NEVER USE THEM!!!

Chzbll
Jun 16, 2018

TAKL doesn’t no check

That don’t check any provider skill set, just take the Providers word to let them do electrical work, plumbing work structure work to house. They don’t care they take advantage of the home owner by misleading and the provider with price for skilled labor and there customer service is really bad to, they just tell you whatever to get you off the phone. They even straight lie to you, I called them out on it , and proved it and they closed my provider mode.

Macdaddymo
Aug 18, 2018

Takl hides behind a contract that no one knows they've signed

I used to work with Takl. I have choosen to walk away from the relationship. The problem I had centered around a payment that Takl owed to me but withheld. The reason Takl withheld payment, not because I didn't do a good job. Because they claim the customer didn't pay them. When I responded to Takl, demanding Takl pay me, I was repeatedly told I wouldn't be paid because they couldn't get the customer's credit card was declined.

Fijioehler
Oct 11, 2018

Takl doesn't care about their providers!

As a 5 star provider for over a year, today I had a job canceled while I was on the job. I found out that do to safety concerns, Takl canceled the job while in progress. The customer nor myself was NOT in "danger" and the project was progressing nicely. For my troubles, they offered $10 (mind you I've been on the job for less then 2 hrs + travel time, about one hour, for a total of 3 hrs). I complained the the total amount was due since I had not done anything wrong nor was I in danger. Per Section 23 of terms and conditions, I was deactivated from their app. At this time, i'm hoping to receive anything for this job.

Per other reviews, I find it hard to believe a company exists where they treat the providers this way! Sooner or later, the providers will dry up and the customers will leave. Wow, what a great business model. As a Professional contractor, I would not waste your time downloading this app. But don't take my word, read the other comments/ratings and judge for yourself, GOOD LUCK....

AnneL
Nov 25, 2018

Terrible communication with bids

Was quoted 3 different bids and extremely unclear. Don’t expect to talk to anyone, they hide behind a computer. I was trying to get the correct amount there is no phone number to call. Only a chat. The customer service rep had no idea what they were doing, they kept increasing the bid and insisted that the bid was higher for a ground level pick up then it was to go up/down a flight of stairs. Biggest waste of an afternoon and $134 to take a mattress from the front porch.
Provider was prompt, professional and nice.

Sunny1
Dec 28, 2018

Provider Skiddish

I happily signed up and scheduled a provider to hang a mirrored closet door.
Because I live in a gated community and the arrival time was scheduled for 7pm, I sent a text to the provider seeking
his vehicle information for security. He gladly provided the make and model of his vehicle, however when I asked for his liscense plate information he abruptly cancelled.
Seems quite a reasonable request....
Hummm????
Interesting.....
Background checked ?

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