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TAKL

United States

Consumer reviews about TAKL

psudina
Jul 27, 2017

handyman services

Scheduled an appointment with a workman through Takl, took the day off from work only to receive a text from Takl at the agreed upon appointment time; stating my appointment had been cancelled, and the workman was a no show. I was told I would have to resubmit another request.. Seriously, ?? Why would I want to pay a firm that caused me to take a day off for nothing, did not offer any customer support, just continued to harass me to resubmit my request. No apology was offered nor did the company man up and find a replacement so my day off wasn't wasted. Their attitude was Oh well, up to the consumer to fix the problem. Arrogant attitudes, lack of organization and a severe lack of internal communication. With service like this I doubt the company is around for long.

truthwins
Oct 15, 2017

DISRESPECT TO PROVIDERS

I have had three friends including myself work for TAKL as a provider. What this app is providing to customers is a cheap way to get a lot of work done. I had an issue on a bid for a 3 bedroom 2 bath home - got there and it is a 4 bedroom 4 1/4 bath with three stories - and they wanted it all cleaned for $80 bucks - BEFORE TAKL took their cut. Disputed the job and requested the customer to accept the proper "set" TAKL rate for the correct house size....waited there for 45 minutes for customer to respond - no response and I left. When they finally approved the new rate I advised I had left the home. TAKL reprimanded ME for not doing the job - really?? What kind of client intentionally LIES about the number of bed and baths? But I was the one suspended.
My daughter and I did a job for a "LIGHT" clean of house. We went above and beyond a light clean - and the client asked us to do 2 loads of laundry and clean out fridge with throwing out old food as well. We submitted the new bid for these chores but client would not accept or acknowledge - we had already started the laundry and I had already spent quite sometime checking expiration dates on EVERYTHING in the fridge. The client was available via text when they were adding all these chores but conveniently dissappeared when it came time to accept and authorize the payment. Who has stuff in the fridge from 2016 - really??? We completed the job and the extra chores despite the client avoiding our text about accepting the new chores. By the way during this entire time the TAKL app was not working properly and we tried to reach out via chat to no avail. So end of day we did a thorough clean plus these chores. Guess what - client opted to not pay the additional "set" TAKL rate for 2 loads of laundry and cleaning fridge. Asked TAKL to help - nope no help for the provider. In fact they stated the client complained and we would OWE $20 back to them - are you kidding me????? Less than $100 for a 3 bed 3 bath full clean - 2 loads of laundry start to finish and cleaning /disposing of food in fridge. My daughter reached out to TAKL 3 times to get help on this matter - one employee actually just decided to stop the chat - you can't talk to a live person. And due to the client complaint that a floor was dirty - keep in mind her daughter was still going in /out of house while we were cleaning - I'm not going to continue to clean up after an adult child that can't wipe their feet - my daughter was SUSPENDED from being a TAKL provider. We have all the before / after photos of all work completed but TAKL wouldn't even look at those - just so worried about this cheap customer.
If TAKL continues to treat their providers like we are there slaves they will have NO ONE to complete the chores that clients want to pay 1/3 of what the cost would be to hire the traditional way.

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