erasing of all info

Well, folks, this experience taught me so much that I still am able to do some double checking myself even with a Blackberry Curve from Verizon. And able to go through 1-6 quickly, then ask for the level of IT service w/in cell company directly and then of course = end up with Blackberry. But it is less time on the telephone and more direct to obtaining the assistance I am needing at that particular moment! :) To this day, an answer from T-Mobile has not been provided nor an apology. It is sad. Apologies to these types of situations ARE what really have customers stay with a company - BECAUSE of the extra mile and the successful resolution to the problem. Verizon did such a feat. They got my account and I a new cell phone. I had been a client of T-Mobile for a long time. I really was sad to leave and honestly with the circumstances which I left: bad taste in my mouth! Mind you, not all cell phone companies are 100% good all the time. Yet if you do think this way and expect 100% best customer service & problem solving - These are unreasonable expectations. But your expectation for the company to be 80-85% is very, very good in today's market. One suggestion for T-Mobile & perhaps any cellular company is: Customer Service training needs to include the extremely difficult situations. These occasions can then be reviewed, analyzed, learned from, and taught as "update on cases/problems seen" class for employees. One good training technique is to have the top level IT employees present, on a quarterly basis, the most difficult case they had, how they solved it, and what did they learn from it. Make the IT Dept. have a competition- games are always good so have a game: "Who had the hardest problem to solve & how did they do this?" This information can then be downloaded into the information database/library of "solutions" and available to all customer service employees at all levels w/in their computer guidance book. I still have not received a response and today is Dec. 8, 2011. Today's market is about quick, efficient, accurate and showing you who does care customer service - ALL ONLINE. The consumer, via the Internet, is very savvy. Service and delivery are key fundamentals to keeping a product "on the line". Cell phones are getting cheaper & cheaper. Now, all cell phone companies are more than happy to match or better any pricing packages we may have - JUST - for switching to their company (of course w/2 year contract). What really distinguishes one from another? Customer Service and the SHOWING that the clients are taken care of as best they can. As a consumer, if you are like me, we hate changing companies. We will give our commitment to that company at our 100% ..until...well, you now know the letter with T-Mobile. It took 8.5+ hours plus several attempts via Internet & fax directly to the Top Guy w/out success for me to switch!