Poor communication and slow delivery of their product

I am going through the same problem. Actually, when I read this remark I thought that I wrote it! I ordered the switchplates on 11/1/2011. They charged my credit card for $165... on 11/3/2011. I sent them many emails and talked to them twice. I got some replies saying that: the order is in transit. That was more than 2 weeks ago. Three days ago, I talked to someone who said that he would look into it and get back to me. However, he didn't do this. I wrote to them that if I don't get a reply by 12/13/2011, I will cancel my order. But who knows how long it's going to take for them to reimburse me!!! I am furious.

It's a shame that they have such poor customer service. Their switchplates are very originals and I would have like very much to get some.