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Swarovski

United States, Texas, San Antonio

Consumer reviews about Swarovski

Suyuan Yi
May 21, 2016

I am very disappointed with Swarovski now

Less than 2 years ago I bought a Swarovski watch (Octea Sport Watch about $900 at that time) for my friend. This is the third time she has been ask me to bring back to fix it. The last two times was crystal coming off from the band problems. This time still fix the band and the turning cover. I drop it off to the store to fix it in Feb. 13 2016 paid the total fees for $135.31 to order the parts and plus another $53.13 fix fee. (The store manager tell me that’s all the fees I need to pay). They notice me it takes about 2 months to fix it. I wait about 2 months or so and I made the first call if I could go pick it up, the customer service tell me they need 10 more days. I waited for about another month ( since I was busy on my final and not planing travel back and bring the watch to my friend). Recently, I am planning to travel back in June, so I called the customer service on May 20th, they tell me there are another $25 fee on my balance, in order to fix the watch, I need to pay that $25. I went to the store, the sales person called the customer service again and find out nothing for me,she says the store did not get any info from the repair place, and I should call the customer service myself ask about the fee. I was really disappointed and mad. Nobody contact me between this long period, nobody letting me know anything about this $25 when I made the first call, until now nobody said anything like “sorry for the inconvenience.” Looks like I am not be able to bring the watch back to my friend after this long waiting, and my next trip back it’s probably 2 years later. I called the customer service again in May 21 (Saturday) at 14:47pm, the automated message guides me to all the craps like most of customer services do, says they are off at 3:00pm on Saturday and hanged me up. This is the worse purchase/customer service I’ve ever had. As a big fun of Swarovski, I am never buying this brand anymore and not recommends any of my friends to purchase too. My friend says she does not want the watch any more. But I paid all the fees. Now I need to pay another $25 for whatever reason and probably not getting the watch for another 2 months. The main point is between all this long period, nobody letting me know anything. The store have all my contact information long time ago.

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