Swarovski Crystals |
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Consumer reviews about Swarovski Crystals |
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bnan
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Feb 2, 2012
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Swarovski Crystals are beyond repair!
bad customer service too in uk debenham portsmouth store.
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Brandonsmom0109
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Feb 3, 2012
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Swarovski Crystals are beyond repair!
I don't think that the staff is intentionally rude, i think that they are given rules to follow by their company and their hands are tied when it comes to certain scenarios. Unfortunately, the staff is the face of the company and you are going to get angry at them and feel that they aren't willing to help when in fact it is someone sitting behind a desk who wrote up guidelines for them to follow. If you wanted something to be done about this and the store is unable to help you, there is a customer service line where someone there may be better able to assist you. They will be able to bend here and there because they sometimes have higher authority in these situations. the customer service line is 1 800 426-3088.
Good luck, and happy shopping!
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Qifei
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Feb 29, 2012
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Swarovski Crystals are beyond repair!
Bad customer service every where. I'm in Singapore. Some crystals in my pandant discolored and some dropped off. When i sent it for repair, i was accused of mis-using the pandant. The person told me that it only discolour because i use chemical (perfume/body wash/water) on it which i did not. Come on, who would wear it to bathe. And i don't use perfume. And the stuff insisted that it was my fault that the crystal dropped off or discolor due to less care. WTH! Even if there's company policy on that, that's absolutely bad service.
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Lauren Raubenheimer
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Mar 28, 2012
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Swarovski Crystals are beyond repair!
Hi there, my brother baught me a Swarovski Piazza watch while on holiday in London last year June/July. i've noticed that the one chrystal has fallen out... so how do i go about this as it was purchased overseas..??
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Disappointed Girl
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Mar 30, 2012
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Swarovski Crystals are beyond repair!
A now deceased friend gave me several Swarovski snowflake ornaments. I hung them in a window. They were so pretty I left them up all year. By the end of the year some of the pieces started falling off so I took them down, but too late, the damage was widespread and several fell apart in my hand. I have not contacted Swarovski too see if they are fixable, but from this post, it sounds like they have no support for they're product.
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[email protected]
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Sep 27, 2012
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swarovski wrong pricing
on choosing earing priced at 64£ paid incash english money which was accepted by chashier? then he had discovered they were new in and price went to £84,but refused to let me buy earings that i had paid for, as iam a avid swarovski buyer i was tottally disapointed. i also got present of tennis bracelet for b /day present in march went back to debenhams store where purchased, to find it was closed being in the stoke week before she told me she was moving to england. but never mentioned store closing result missed out on some bargains. Well disappointed. your violet campbell
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Ejrumsby
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Feb 12, 2013
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Swarovski
I paid £128.00 for a necklace which lasted 2 weeks then the crystals started falling out. Returned to customer relations dept who said outside influences like air, shampoo or perfume ??? But couldn't say exact. Irreparable wont replace and won't refund. Been on loads of websites complaining about similar problems of gems falling out. Praps they need to use a stronger glue. Tip to keep your Swarovski jewellry for more than a few days. Don't unwrap it or take it out of the box. And their attitude stinks as does their products. Definitely don't buy
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Ritu Arora
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Oct 14, 2013
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complaint against Swarovski.com singapore immediately 1 day after purchase
I am deeply pained and hurt with my shopping experience at Swarovski - singapore. I am writing this grivience immediately 1 day after my purchase. I made purchase on 12th Oct-9PM, revisited the store on 13th Oct(immediately next day) to exchange/upgrade but all in vain. FYI- I made this purchase in singapore where i visted for few days only. I will be returning back to India on 16th Oct- wednesday.
Here are the complete details
I had visited Marina Bay Sands, singapore shop for purchase of solitare earings/pendant. The sales person dint understand clearly what i needed only showed me 2peices on my request and then got engaged with another client. I choose one myself from display and paid for it. As soon as I paid I found another solitare which was not shown to me earlier. Meanwhile my 2 year old son tear the cover of my buy. The manager saw it and i missed seeing it. I requested the manager zanion that If I purchase other new set, would she allow me ?. She agreed but asked me to do that immediately as it was already 9 PM and not after I leave the store. In such a hurry i was confused and i thought of going with the set i had picked earlier but as soon as i came back home i was not comfortable with not upgrading to new set. The very next day i went to store again; I had not even opened the set by then. The store manager was on leave on that day and on my request of upgrading the set to the staff - they said upper cover is torn so it requires talking to zanion who sold it...and helped me speak to same lady cum store manager - zainon. Zanion's tone and way of talking changed now. she was not ready to listen and to be accomodative at all . I told her it was in same state yesterday when i was in shop when she had agreed to change it and after that we never even opened it. she said yes - but only if you could have made that decision last night @ 9 PM itself. I am deeply hurt the way customers are treated here and no reasoning and understanding of situation of customer. I told her that I dint come back after couple of days!! instead came back to the store within couple of hours. She couldnt judge between genuine and non-genuine cases! The store managers role as i understand is to handle tough situations otherwise what is difference between store mnanager/general staff. also, i fail to understand change of tone after we(customers) have paid money!!
Hope in first place the store should have understood what i was looking to buy and then understanding that why the customer is comign back within few hours time. I am deeply hurt by all this. Being genuine at my actions i am writing on 13th oct - immediately 1 day after my purchase on 12th Oct. The box is lying with me unopened.
To clarify now - I was looking for buying solitare which i cant afford in diamonds!
Here are details of my buy
pendant/earing-1807339- 210 singapore dollars.
Can I expect you to kindly upgrade my purchase (pendant/earing)to 1800045 (pendant) and 1800046 (earing) - cost 262 singapore dollars. I can pay the required balance of 52 singapore dollars.
If i do not hear back in 1 month from today - i was return this purchase back to swarovski showroom for FREE, unopened as in current state. At least that will make me feel that i was not too helpless in the situation.
FYI - i am in singapore these days and would be returning to india on wednesday - 16th oct.
It was most painful shopping experience in singapore/swarovski. Hope to see customer experience and respect if any!
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Margaret Tonner
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Oct 29, 2015
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Complaints
I went to your branch at Cresta outside Johannesburg South Africa. I wanted to complain about earnings, also a bracelet that needed repaired.
The attitude from your staff was shocking. All because I my daughter who bought these items didn't keep the receipt. I also explained I wanted to purchase two rings, one for my daughter and one for myself. My daughter is due to give birth on Monday, so I want to buy her something special.
I have purchased goods in Edinburgh Scotland and London, where the staff were excellent.
I had to walk out of this shop due to incompetent so called staff, I also told them they had just lost a sale.
I am so upset about this treatment.
I'm sure nothing will be done here in SA however I have to write and complain bitterly.
Margaret Tonner
Email [email protected]
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Margaret12345
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Feb 3, 2016
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Don't buy swarovski
I was given a beautiful ring as a very special gift. Over a few weeks the crystals starting falling out. The store manager we saw when we complained was really rude and accused me of mistreating it.
I was advised to post it back for inspection and got response saying they wouldn't refund.
I was so angry that I didn't give up and contacted their head office in Chiswick and ended up writing loads of emails backwards and forwards until I finally got a refund. I was given so many excuses that it was incredible. Including you shouldn't wash your hands when wearing it!
Their customer service is shocking and their priducts, despite being pretty, are poor quality. Don't ever buy this rubbish!
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zzzz
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May 4, 2016
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Shop assistants's attitude sucks.
Bad experience with shop assistants at Promenade mall in Vaughn, Canada. All of them are so rude and effortless gesture.
Through this experience, I came to this conclusion. Probably, this company do not pay enough to their employees so they have no pride nor care for brand reputation or company. Or they do not have a proper service management which can bring spotless service attitude. Or am I not worthy customer because I did not purchase thousands dollars items?
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