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Superior Tech Help

United States

Consumer complaints and reviews about Superior Tech Help

meshuggah
Nov 1, 2012

poor service, unprofessional

Called to this company because I needed some help with my computer. They connected me with a technician who was from India and didn't help me at all. He simply didn't listed about the problem I had and it seemed that he ignored everything what I told him. I just wasted my time and money and I will never recommend this company to anyone!!
candys
Jun 12, 2013

poor service,

I call the company cause for months they keep popin up on my computer. i call to ask how i can stop the pop up they put me on to a tech in india who inform me i have a lot of problem on my computer. i pay to get it fix i had to call them back 2 times as some things not working.the last time may[pay in april]the person ignored what i was saying, i wasted my money an time which was 3-4 hrs.I WILL NEVER RECOMMEND THIS COMPANY TO ANYONE!!!!!!!!!!!!!
Jean Martin
Aug 1, 2013

Superior Tech Help - Computer

After paying another company to stop continual pop-ups and offers of virus protection, plus warnings of potential "crashes", etc., I called this company, and while the tech seemed to listen and resolve my issues, in the next few days, my PC would not allow me to access anything. I wrote them a letter in longhand to cancel this service, as I had a bad experience with another company once before. My future money will be spent locally with someone I can trust and who comes recommended by others. To have this many problems on a new computer is absolute evidence that these companies obtain your information, and then "take over" your PC, telling you that "someone" is operating in the background.- and charge you quite a large amount for this "service." I'm disputing both of these rip-offs with my banker's help.
Honest
Sep 12, 2013

SUPERIOR TECH HELP

My advice is to stay as far away from this outfit as possible. I spent over EIGHT HOURS on the phone and laptop yesterday, after being promised my problem would be "solved in 45 mins. to one hour" remotely on the laptop. I spent many excruciating minutes on the telephone with one employee after another, who I could barely understand because of heavy accent, saying over and over again "i'm sorry, I didn't understand that, please repeat", and the like. Extremely poor sound quality - too much background noise compounded that problem. At one point the screen froze up as the Tech was working, sat like that for over an hour, and I was left wondering what the H was going on. It was in safe mode, so I did not want to touch it. Finally the Tech called and said the problem was on my end, I should re-boot the laptop. I sat for hours watching what 3 different Techs did - which was practically nothing. The mouse pointer would go back and forth, repeating the same actions over and over again, accomplishing nothing. Honestly, I could have and have done more creative problem solving myself!! Finally, in the early evening, after putting up with this since around 10:30 am, the 3rd Tech announced (in the chat box) that he was going on break and would be back in 20 minutes. He left a window open that he had been studying - the MS problem solving blog site!! I waited 25 minutes, he did not return. I had had enough, figured he hoped I would disconnect. At that point, I emailed the company requesting a refund, which they did give today - with no apologies or explanation. They just don't care, they deal in volume. Today I discovered many things the techs have screwed up -!!. Now I'll have to find another, reputable place to try and solve the ONE relatively minor issue I am trying to solve.
So DO NOT CLICK ON THE LITTLE MICROSOFT PERSON WITH THE HEADSET ON that tells you to call a number - it's a racket...they send you to this ridiculous excuse for a Tech company that hires BUFFOONS!
jclop
Sep 12, 2013

you send the money my account

Bank of America.

please you send money my account co co-col lotter 80,000,00. God bless you

Div pubic school mondel town Lahore -H-B-L-12497000062301Robeecka maria Lahore


Thanks pastar Robeecka maria
Edward S. Friedrichs, M. D.
Nov 7, 2013

Superior Tech and Avangate TechLiveconne

I was contacted by phone by Superior Tech who reported that I had a lot of virus contamination in my computer and for $249 they would "take over" my computer and fix them. Also they "sold" me insurance from Avangate TechLLiveconne for future contamination for $49. Both amounts of money were charged on my VISA card and paid by me in October 2013. Since then I have had great suspicion re their reliability and honesty. I called Bank of America to report this possible SCAM, but did not start action against Superior Tech and Avangate Techliveconne. Please do not trust this company in the future. Thank you. Edward S. Friedrichs, M.D.
Theresa2001
Nov 30, 2013

$250.00 later still not fixed & cyber slight of hand

I thought I was dealing with HP but find out it is Superiortech who invaded three computers in my home on the pretense of needing access to fix the HP computer. The HP computer after exhausting my cell minutes over 2 days is still not fixed. And in addition to the $250.00 they took me for; they played havoc in two other computers and I still have a virus shutting down drives in the HP. They told me they stopped it and replaced drives and added security but obviously they did not. They left my computer in safe mode and then tried to charge me an additional $100.00 for home invasion with their "cyber slight of hand " on my other two machines.
I am disputing charges with my credit card company. I emailed them wanting a refund and they never answered. It is senseless to call again. The East Indian accents were so thick I could not really understand what they were really doing or what I was being ripped off for and they used all my cell minutes because they could not understand me either!

I am dismayed that the company I trusted, HP has then as the HELP option in my computer
Pastar Robeecka Maria
Dec 2, 2013

Thanks

To Superior Tech Help Complaints, Reviews, & Information

Nov 1, 2012 - Jun 12, 2013 ... Thanks pastar Robeecka maria ... Both amounts of money were charged on my VISA card and paid by me in October 2013.

Pleas give the visa card for pastar Robeecka maria help us and cantcat with us God be help you

Thanks pastar Robeecka maria
Mad as HELL
Jan 1, 2014

caused more problems than I started with.

I had them fix a problem and they did fix one but erased all my protection, I can not print from my printers or reinstall them. This company is a scam. They steal, lie and cheat you of your hard money. I am going to dispute this entire cost.
Gwen Silva
Jan 22, 2014

no help

After 2 years paying for your service, I needed to get my computer working. No one from your company was able to assist me. They kept telling me to try turning it off & on---multiple times. No result. Another thing, we had a difficult time staying connected. I had to call back multiple times. Your people told me they were located in India & had a difficult time hearing me--I had a difficult time understanding their accent. Please send me a refund a.s.a.p. I'm very disappointed with your service. I had to pay a live
technician to come to my office & repair the problem. I hope to hear from you soon. This problem happened last year & I was under the assumption my complaint would be addressed sooner than now. I put in my complaint when this problem happened. You have my personal info. I hope to hear from you a.s.a.p. I paid $249.95 on June 18, 2013 (FOR NOTHING)

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