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STS Travel

United States, Colorado

Consumer reviews about STS Travel

JeffJacobsen
Feb 9, 2012

selling Fraudulent vacation club memberships

I am President of Student Travel Services (www.STSTravel.com), www.STSVacations.com and www.AllInclusiveResorts.com . I am posting to clarify that there is no relationship to the above Company. We are a Maryland Based Company with an A+ rating with the Better Business Bureau. If you have any questions, please feel free to contact our offices at 1-800-648-4849.

Finnegan
Mar 22, 2014

Scamming college students

STS Travel takes advantage of college students who are inexperienced at knowing the difference as to what their rights are. On a recent trip to Punta Cana, the hotel was changed with a group of about 40 students shortly before the date of departure. The hotel was a filthy dump with cockroaches running around, inedible food, and staff who was stealing from the students rooms. 20% of the kids got food poisoning from eating the food served. "All- inclusive" was a joke, and the alcoholic drinks had practically no alcohol in them. The casino, as advertised, was non-existent.

Worst of all, this travel agency prays on kids who don't know how to fight back. STS Travel should be shut down.

Mickeson
Mar 27, 2014

Scamming college students

Ripped us off, shifted us from a nice hotel in a good area in cancun to a worse hotel in a very bad location for same price, said that at least they give us all inclusive for a cheaper additional payment than normal! lied about everything, upgrading to all inclusive would have been even cheaper when all single days booked at hotel, do not use this travel agency!!!! NEVERRRRR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Pkov
Apr 7, 2014

TOTAL RIP OFF

Went on an "all-inclusive" vacation. Was overcharged for the room and they refused to rufund the overage. Was one bed short as a result and one person had to sleep on the floor. The food was terrible and you could not get served a drink unless you tipped more than the drink would have cost. DON'T BOOK WITH THEM. They are scam artists.

angrychels
Feb 10, 2016

COMPLETE RIP OFF

While STS travel may not look like complete scam like some of the other college travel company's, they will drain you for all of your money. From day one I was lied to, the company switched my group rep FOUR times so nobody understood anything about my group, they told me the day before all of the money was due that the girl who planned the trip with me owed 1500 dollars on her trip because they were revoking her free trip after the first person I worked with told me she would be fine no matter what. Now its less than a month before my group of 20 goes to Cancun and STS is telling me (they weren't even going to flat out tell me, I had to ask because i heard from someone else who traveled with them) that my group is about to have to pay 200+ dollars more in fees! My once 1500 dollar week long trip to cancun is now 2,100 dollars a person. Would have much rather booked the trip myself without a travel company. Think twice before using STS travel.

STS Travel
Dec 1, 2016

Response to reviews

I would like to address the reviews posted on this website. STS Travel has been in business since 1984. We have coordinated the travel plans for over 500,000 college students and have a long history of providing travel packages as advertised. STS Travel works directly with the most popular hotels and airlines to provide the ultimate college Spring Break vacation. We welcome the opportunity to speak with anyone that has any questions, concerns or simply would like advice on travel by calling us toll free at 800-648-4849. Sincerely, Jake Jacobsen, Vice President Sales

Cipach
Mar 20, 2017

DO NOT USE THIS TRAVEL COMPANY

A group of friends and I recently booked a spring break trip to Cancun using STS. From the second we landed we had nothing but issues. When we went to check in, the staff told us there were no rooms even though we had booked our trip in September. We then got relocated to a different hotel that was all families...we were a bunch of college kids on spring break having to stay in a family hotel. The reps were never on site to answer our questions or talk to us about the inconvenience. They didn't pay for our transportation from the second hotel to our original location. Our taxi to the airport was late and one again no reps there to provide us with information. Other travel companies ended up helping us because they were there 24/7. We chose this company because it was the least exoensive option. However, after dealing with the rude people working for this company I would have paid hundreds more to have gone with a different travel company. For any student looking to book a spring break trip DO NOT USE STS. Splurge a little and go with student city or go blue tours.

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